We booked this with First Choice (via Thomsons) last minute after our planned holiday in Gran Canaria fell through due to the Globespan collapse.
Never been so disappointed in accomodation in my life or with the service of the initial First Choice rep.
Hotel looked fine on first impressions. However we were shown to an apartment on the the second floor, which due to the lay out of the complex was actually beneath the swimming pool. It was grubby at best with flaking paint on the ceiling & walls, a light fitting in the kitchen barely holding onto the ceiling & rusting light fixtures in the bathroom.
We were advised that we would be able to get lunch by reception (although a few minutes after the restaurant was to close for lunch) however we were promptly turned away by a grumpy member of staff. After complaining to reception & 10 minutes of negotiation on their part we were able to get lunch after all, however the quality/selection left much to be desired.
Food in general was very hit & miss. The dining room was severely understaffed, you often had to set your own table & we usually had to hunt for a relatively clean table as although the tables were cleared the table cloths (& associate stains) were not.
Pool area was ok, bar a little grubby with a hodge podge of table & chairs. Never been to a 3 star hotel though where you had to pay if you wanted a mattress for your plastic sun lounger or for a parasol!
We complained to the rep on our second day. We asked her to price a change of hotel & at the very least to see if we could move to a room on a higher floor. She eventually came back to us to advise us that we could move to another hotel at a cost of 650 euros per person, which was obviously out of the question. Seemingly nearly every hotel in Tenerife was full, include our own as we were unable to move floor!
What proved to be the icing on the cake was speaking to the new hotel rep the day before we were due to leave. Not only did it transpire that we could have moved to a higher floor at the front of the hotel, we also could have moved to another hotel for 150 euros each. Not surprisingly, the reps have been inundated with complaints about the hotel.
On a plus side the hotel is in a great location & the majority of the staff were pleasant.
No way on earth should this be promoted as a 3 star - it's an adequate 2 star at the very best. After being scuppered by Globespan I was hardly expecting to be mis-sold a holiday by Thomsons. Will be looking for some recompense from them & hope they remove this hotel from their brochures.
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- Also Known As:
- Hotel De Adeje Beach
- De Adeje Beach Costa
- Hotel Villa De Adeje Beach Tenerife/Costa Adeje