Just got back from an 11 night stay at the Costa Sur and what a great hotel it is!!!!
I emailed them prior to our arrival asking for a pool view room and thats exactly what we got.
Check in was fast and friendly and we were shown to our room.
A lovely room on the second floor which was spacious and clean with the most comfortable beds i have ever come across in a hotel.
All the public areas were kept very clean by the army of cleaners who were busy from 7am until 7pm.
The majority of staff were great ,apart from a couple of the female bar staff who just chose not to smile even though we always tried to use our very limited spanish and the blonde haired lady on the dining room entrance who could only say "inside or outside?" and if you didnt answer her straight away just kept repeating herself,one night she said it three times as if we didnt understand what she meant! "Inside,outside,inside,outside,inside,outisde!!"
After that she never spoke to us and just raised four fingers to us indicating that we needed a table for four,anyway theres always one that lets the side down.
The food was pretty good,as long as you could get past Mrs Hitler on the door.There was always plenty of choice,although not always as hot as it could have been and the meat and fish dishes off the grill were always good.
Breakfast were also very good but the AI snack bar which consisted of hotdogs or burgers were pretty poor and i would recommend to the management to also include chips and a salad bar as well as a toasted sandwich maker would make things a lot better and take some pressure off the restaurant.
Service was good in all areas but the drinks were pretty weak to be honest,the beer was a bit tasteless,the spirits were weak and the wine wasnt up to much but for what we paid you couldnt really ask for more.
The pool area is a bit of a mad affair for the beds,the pool doesnt open until 10.00 then its a mad dash for the best beds,my tip is to sneak down the corridor on the ground floor and theres a small door there which gives access to the pool,just wait then until the cavalry charge and pop down your towels,bingo!
All in all it was a great holiday and i would highly recommend this hotel to all,well done to all the staff(apart from you know who!),keep up the good work.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.