We visit tenerife every year and this year we decided to stay at this aparthotel,on arrival the room looked ok and it had a massive sea view balcony.
The only downside we could see when we first arrived was that the patio doors had pieces of wood in them to keep them locked but further on into our holiday things started to get worse.
We arrived on a friday evening and on the monday we where woken at around 8am by banging and drilling that was coming from the room that was on the floor below us,also the water kept going on and off without any notice at all,on one occasion i put my young child into the shower and as i was about to start showering her down and the cold water was turned off (again without any notice).My husband went down to reception to complain and the answer he got was that the water was going on and off due to the building work underneath us and that it would be resolved by the tuesday but it lasted the whole two weeks of our holiday.
We also had to complain about the dangerous microwave that was in our room and that took two visits to reception before they replaced it,
The cleanliness of our apartment was very poor and cleaning was a joke apart from when we did it ourselves (for instance when you came out the shower and walked on the floors our feet where dirtier than before we went in),we had to ask for the floors and balcony to be swept and mopped but on the positive side the last couple of days of our holiday the cleaning did get better and i think this was due to most of the rooms on our floor were empty.
The pools was great but i must say the lifeguard is a complete waste of time as he just sits at the bar all day(for instance a couple that we met there had a young son who got pushed in the deep end and luckily some kind lady helped him out).
Overall all it depends on what room that you get but dont expect the staff to be helpfull if you have any complaints,
Dont be put off tenerife by this hotel as its a beautiful place and we visit every year and will be returning again in november 2012 but staying at a different hotel.
corner rooms get great views,387 as a massive balcony. and sea view,but stay away from the dungeon r...
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