It is fitting that I should achieve my Top Contributor badge for a review of a top hotel. But, to avoid repeating the glowing praise of other contributors, I thought I would give a different perspective. I asked for a high floor room with balcony and a sea view. That is exactly what we got. Room 581. However, when sitting on our balcony we could not see the sea, because the balcony was enclosed by a solid wall. Balconies on the lower floors have railings, so the ideal would be a fourth floor room facing the sea. As we look ahead from our balcony mid afternoon, the flank to the left is in shade, so for a sunnier room, opt for the central block ( room numbers ending 73 to 86) or the flank to the right (room numbers ending 87 to 98).
There is a curious route from reception to the fifth floor rooms which involves taking the lift then walking along a passage on the roof of the fourth floor rooms to get to the room, so if it rains, you will get wet!
It is worth noting that room safes are available at 2euro per day or 12 euro for the week. It puzzles me that a 5-star hotel should charge extra for security. The safe instructions are somewhat convoluted, and when I asked for help with setting the combination, a pleasant young man appeared within five minutes.
Many customers, it appears, ask for tea and coffee making facilities in the room, and I believe these can be rented for about 13 euros, plus replenishment of supplies. Cheaper and easier to take your own travel kettle and a cup! There are supermarkets nearby selling everything you need for a proper cup of tea, which the Spanish, as with most Europeans, have no idea how to make.
There is free Wifi in the rooms, but you will get better reception in the hotel lobby.
The breakfast buffet is superb with a massive range of choices from full English, eggs freshly cooked, to a range of pancakes with any filling you desire. It is probably best to go early, as there can be quite a scrum for service later on.
The hotel complex is situated in an elevated position, so to get to the nearest beach about 500m away it is a downhill walk, and clearly an uphill one to get back. Several buses going to Las Americas and Los Cristianos stop across the road. The 416 and 418 go on to La Caleta to the west, but 473 (bendy-bus) starts in the marketplace nearby. The fare is about 1.50 euro each way, so dead cheap. Beware however that the published timetable is there for appearances only. The Spanish mañana culture is alive and well on buses, but they get you there eventually.
Finally, drinks in the bar and restaurant are very reasonably priced, which I found pleasantly surprising for a 5-star hotel. As several others have said, a full five stars is possibly a little generous. Niggles aside, that is no reason not to try this superb hotel.
Don't go higher than fourth floor. Fifth floor rooms have closed balconies.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.