Third time back, the food of course is excellent amd gets even better every time, however the rest is dire. Where has the service gone?? There just isn't enough Waiting staff, we where waiting twenty minutes for a drink, I used to go to the bar instead which u don't really pay for. The evening entertainment is absolutely shocking, it's atrocious. First night the Beatles tribute band and the lead singer kept drinking from a can of lager??? Very strange.. Third night it was a soul singer who cleared the room in 20 minutes, couldn't sing a word. Tonight was a mime and illusion act who cleared the room in 15 minutes, they were truly awful. We are very shocked at the entertainment and were paying £800 each, it's a joke. We feel so sorry for the people who arent all inclusive and paying 8 euros a G&T. Also why is the entertainment in the back room, it should be in the foyer like it used to be. We won't be returning if where honest.

Just returned from this hotel after a one week holiday.
Firstly let me say we thoroughly enjoyed our stay but unfortunately it's not 5*. Maybe we expected more but we have stayed in better 4* hotels.
Check in was quick and the staff lovely. Luggage was taken from us and delivered to our rooms
The rooms were spacious with a queen size bed wardrobes plenty of hangers, and a flat screen TV. Bathroom was large with a bath shower and Jack and Jill wash basins. There was a separate toilet so very useful.
Food was buffet style for breakfast, lunch and evening dinner good varieties on offer. There was show cooking at breakfast lovely omelettes with a good choice of fillings. It would have been so
nice to have a smile from the lady chef and also nice if she could flip a fried egg without breaking the yolk. At breakfast there was several choices of cereals, bacon, sausages, breads, rolls and cakes. Lunch there was cheeses and salads, cold meats, chips, beef and pork/chicken on offer.
Evening meal was again show cooking with pork/chicken/beef also pasta made for you and salads. There was also a good selection of fresh fruit and yoghurts.
I'm not vegetarian but I do think you would struggle for a hot meal at times.
There are 3 pools, which are cleaned each morning. You need never struggle to find a sun lounger or parasol as there were always plenty available. Sun loungers could not be reserved which I think every hotel should note. Pool towels are available from a kiosk.
Drinks on the all inclusive which we were, were the usual wines, beers, soft drinks. This is where I find it's not 5* there is a supplement for most branded drinks, now 5* hotel I have holidayed in had branded drinks included in the A/I. You have to pay for the mini bar to be filled.
The price of drinks if you were not A/I were expensive some being 7.90 euros.
Safety deposit boxes are available for 22 euros with a 10 euro refund on handing back the key.
It was our 40th wedding anniversary during our holiday and we were given a bottle of champagne and chocs. A very nice thought.
Also another reason not to be 5* was that this was the first hotel that you would pay for using a speciality restaurant. 14 euros per person. It never looked that busy.
The hotel itself was striking with a huge reception area, waterfalls.beautiful Christmas trees. Definetely disabled friendly with ramps etc.
The bar areas were large and usually had a singer/ musician on at night.
The entertainment well that's a different story. Strictly hit or miss. Saturday night fever was just ok. Eagles tribute was fantastic as was the Beatles tribute. But come on 45 minutes long. Far to short by far. Having said that there was a Johnny Circus night we were assured was fantastic. I think we must have no sense of humour. Considering there were children in the audience it was certainly not for them in parts. There was the usual mini disco but not many children took part.
Very disappointed in the hotel rating. Putting dressing gowns in the wardrobes doesn't make it 5*.
food let's it down as does the limited choice of branded drinks and cocktails on A/I.
Some of the staff are quite sullen especially the lady making the omelettes at breakfast.

Just loved this hotel although we found the reception staff a bit slow and not very welcoming. We were not offered a welcome drink - which was a shame as they were there. I did go and help myself to water though. However, the hotel was fab. Great rooms well cared for and we found the food choice really good and of a good standard. Rooms had a safe but this had to be paid for. In a 5 star/all inclusive this should be in with the deal and safety should be encouraged but was a minor issue. In response to previous reviews getting water at the breakfast table was difficult but you could get your own and there was a coffee/hot chocolate machine. Overall, we were impressed with the hotel and particularly liked the foyer/bar and the live music. Bar staff were excellent.

We loved the fact that the sun beds could not be reserved and this rule was enforced. First time we have ever seen this.

This is my first review and second visit to this hotel this year. We stayed in April and upgraded to a sea view and thoroughly enjoyed our stay. As a result decided to return on 10 December for one week and bought a sea view from Alpharooms.
We were given a pool view, closed balcony so that when sitting all you saw was a brick wall and nearly a side sea view if you hung out over the balcony.
I complained three times only to be dismissed each time with the standard excuse 'the hotel is full' it was not!! I advised that I had paid for a sea view but no one was interested. Half way through the holiday I decided to complete the feedback form and presented it to the Duty Manager. I was immediately offered a sea view with an open balcony which we accepted and enjoyed the remainder of our holiday.
I have since been refused any compensation.
The hotel is comfortable and food adequate but certainly not a five star.
I will not be returning especially since we paid for a sea view which was not given until the fourth complaint by which time my wife's holiday had been ruined.