Well When Reading The Comments On This Site We Were Dreding Going As Most Of The Reviews Were Negative!!! We Have An 18 Month Old Little Boy And Was Thinking This Was Going Too Be a Nightmare If What Was Said On Here Was True!!! When Arriving At The Hotel We Were Shocked On How Nicly and presentable it looked. We Checked IN & Payed Our 60 euros Deposeit And Then Got Located To Our Room Which Was On The Ground Floor Which Was Excellent Having a Buggy. The Hotel Is Wery Very Clean Sheets Get Cleaned Every Day. Staff Are Very Lovly & Friendly. The Entertainment Was Very Good For The Children My Son Loved The Mini Disco. The Hotel Is Situated In a Little Place Called Playa Fanbe Which Is Just Outside Las Americas. We Went Into Las Americas For The Day But Was Not So Keen Playa Fanabe Is So Much Nicer. There Is Plenty Of Shops Which Or a 5-10 Min Walk So Is The Beach. Alot Of Different Restraunts Too Choose From Which We Didn't As We Were All Inclusive And Food Was Great. They Have a Seperate kiddis Buffet Which Is a Fab Idea!!! There Are Too Small Shops Also Situated In The Hotel One With Some Snacks And Souviners & a Lovely Jewlerry Shop. There Is Also a Hairdressers. Theres a Market Every Thursday And Saturday Around The Corner Which Is Also Really Good. We Went On a Whale And Dolphin Cruise Which Was Fantastic We Was Sat Right Out On The Deck And There Was Also Room For The Buggy So My Son Slept For a Few Hours As Its a 5 Hour Boat Ride. It Cost 70euros For the 3 of us Whichy Included Snacks And a Main Meal Course Also Drinks. Overall We Are Certainly Going Back Next Year We Had a Fansatic Time & Cannot Wait Too Go Back. You Make The Holiday Your Own. Some Comments On Here Are Riduclous And Not True At All. Fabulous Place We Went For Two Weeks & Didnt Want Too Come Home. So We Are Booking Agin For two weeks In June

The isla Bonita hotel was a very clean tidy hotel with the rooms being cleaned on a regular basis.Me my partner and my two friends went all inclusive for a week from june 12th.The food was nice,edible but a bit basic and often repetitive especially the sausages and pork and chicken,just a case of mix and match.The Drinks by the pool bar were self service which in my opinion was excellent as there was no queing just when you felt like a drink go and get it and you could pour as many as you liked.The lager was called tropical and was very nice as i am a lager drinker myself,there was coke,orange juice chilled bottled water plenty of ice cream.The pool was very clean but not too deep there was also a seperate childrens pool set away from the large pool which was a good idea as if you were with children you really didnt have to worry about them venturing to the adult pool also take advantage of the 4 jacuzzi's next to the large pool they are awesome.The evening entertainment was great for kids but adults a bit lame. We used to have a taxi into playa to the DROP INN pub and restaurant as there was excellent entertainment there like NEIL DIAMOND,ELVIS,FREDDIE MERCURY AND CHER tribute acts but be advised dont go ther till after 9.30pm as you will hear the compare same the same songs every night,keep an eye out for the waiter Vincenti doing his Mark Knofler impersonation he was wicked.We booked the holiday through Thomas Cook and our rep at the hotel was called Chantelle and in my opinion she hadn't a clue about anything.We asked her how much it would be to keep a room on day of departure she said 60 euros till 6pm so we decided against it,but on the day of departure when handing in room keys and after we packed and dragged cases down to reception as we wernt leaving till 10.30pm we asked reception about a room and they said yes no problem 30 euros till 23.00 so thats what we did,chantell was useless.
I do recommend going on a sea trip on the catamaran called FREEBIRD ONE to sea the short finned pilot whales,what an awesome experience not to be missed.
When we booked this holiday the brochure said this hotel was in Playa De Las Americas,but believe me its not its about 10 mins away by taxi and an hours walk away and we were spending about 20 euros a night going into and back from Playa,so if you want to be bang in the middle of playa dont book this hotel as we made that mistake but to sum up the hotel was fab and highly recommended for all types of people young and old.

We have just arried back from a 2 week stay at the Isla Bonita and I'm afraid we would never recommend it to our friends or EVER go back! I really hate to be so negative, but I think it's best to be truthful about our experience here. I hate moaning but on this occasion, i'm not going to hold back.

We are a couple in our 30's with 2 children aged 6 + 7, and I must admit we were very dissapointed with this hotel, BUT PLEASE READ ON TO FIND OUT WHY...... Before I booked it, I read these reviews on Trip Advisor and wasn't worried at all about the odd bad review, especially when most of the bad reviews were from older couples without children,(as you can't please everyone) and as we are quite laid back and easy going, we decided to give it a go. Well I really do wish we hadn't.

The hotel is made up of 2 blocks, A and B. We weren't told when we checked in but the hotel was only 40% full, so they decided to close one side of the hotel down completley, block B. This meant that only half of the facilities that we were expecting were open. In block B the largest and deepest pool and the largest kiddy pool were drained, and the pool bar was closed. The large play room with football tables, snooker tables, slides, go karts, play houses etc was also closed. There was a chill out bar with plasma tv with an adjacent room off it, with computers and a soft play area with ball pit for the kids, but again closed. Just outside here was a childrens area with trampoline, see saw and pool table, but again all closed . (Everything was freshly painted and there was always a workman or two, repairing or maintaining something, so when they re-open that side it will be very nice) We booked this hotel purely for the pools (as we like to be pool based for the kids) and the childrens ammenities. We were hacked off to say the least but decided not to let it get to us, there was nothing we could do about it, so decided to make use of the other facilities and pool available to us. The life guards were are always changing their minds wether you could use lilos or inflatables in the pool. One day it was a no no and even babies in inflatable seats were removed from the pool but on other days the kids and adults would be happily lazing or playing on them. When we asked at the reception they said it was because some of the older guests were complaining that they were getting splashed whilst sunbathing! Im sorry but there was plenty of room around the pool, away from the splash zone, and anyway, its a family hotel. Did they expect the kids to just sit on the edge of the pool? The children had just as much right to enjoy the pool as much as the adults. If both pools were open they could have had one for inflatables etc and the other for swimmers, but they wouldn't................

They closed the 4 jacuzzi's, 4 days into our holiday and when i complained about it they said it was becaues it was low season and they wanted to refurb it for July. It didn't seem to bother them that they were busy all the time and a popular facility.

THE FOOD

The food was bad!! It was always luke warm or cold and it wasn't replenished very quickly. We lost count the amount of times we had to ask for things to be re filled. One critisisum I will point out and think is a hazard is that when they replenish the hot food, eg chicken curry, they dont change the serving dish and pour the new stuff on top of the old. You were never quite sure how long the stuff on the bottom had been in there. Also they used to cook the next batch of food and it would often sit on the side for a while before it was dished up. Many a time it would be put under the grill to be re heated before they dished it up again. Im really surprised none of us were ill! They have alot of fish and chicken dishes but if you're not a lover of them then I'm afraid you'll go hungry. They had a different themed night in the buffet restaurant, chineese, canarian, mexican, but to be honest it was all the same things every night. You'd get spring rolls and prawn crackers extra for chineese night and tortillas with a dip for the mexican night. On the whole, we ate out 7 of the 14 nights we were there.

The BBQ resturant was waiter served which we thought would be a nice change, but it was very slow the night we went. You didn't have a choice, it was a set meal. With soup to start. Main was canarian potatoes, salad and a piece of chicken, steak and pork. It was a nice change to have hot food straight from the griddle, but because our children dont eat meat and hated the canarian potatoes we didnt stop for the dessert because we had to rush back to the buffet resturant to feed them. We never went back again!

ENTERTAINMENT
The only critisism is that they needed a bigger budget for their shows. Every 3 or 4 days you'd get a professionl show put on but the rest of the time it was down to Ruby (very funny) Matty, Paula and forgot her name, to do their own entertainment, which always consisted of them using people from the audience, who in time were made to look like utter twits! It was that bad you had to laugh, but not really what we expected from a 4* hotel.

There were some positive points of our stay.

1) The rooms are very clean. We had maid service every day and clean towels daily, if required. The maids were very pleasant and would always come back to clean, if you were in. In some hotels we've been to in the past, the maids would clean around you rather than come back later.

2) There were fresh pool towels available every day too which was good.

3) Breakfast was the best meal of the day, very varied with fruit, cereal,,hot and cold choices and continental. And the deserts on the evening were lovely, with a good selection.

4) Plenty of sunbeds around the pool and always a sunny or shaded spot, depending on what you wanted.( but it was only 30 - 40% full, what it would be in high season, I dont know)

5) The hotel run kids club was mainly run by Paula, and our kids enjoyed it. You signed them in and out, and Paula always took your room no, phone no amd where you'd be, (just in case they were upset or for an emergency) which was good.
She didn't always follow the timetable eg. footy at 11 etc, but to be honest, she chose activities which the majority of the kids wanted to do. One day our son turned up for the footy, but he was the only boy there and the girls didn't want to play, so they painted instead

6) The entertainment team were lovely and pleasant. There were 2 men and 2 women. The daytime activities seemed good. They had something going on every hour for the over 12's, from rifle shooting, archery , basket ball, water polo, to name a few.

7) The staff were generally very pleasant and polite, unless you had a complaint or dare for the food to be topped up, then they'd turn very arrogant .

BUT AFTER ALL THIS ................ In the hight of season, when all of the hotel is open and all facilities are open, I think it will be good value for money. BUT only a 3* NOT 4*. The rooms are tired and could do with decorating but you're never in there for long. Hopefully, the food won't be a problem because as more people are there, the food wont have time to go cold as it should fly out the dishes. Entertainment, well I just hope they have a bigger budget for that in peak season.
The hotel is nicely situated, close to beach and the promenade where pubs and resturants are situated, and if all else fails, The Princess hotels just rount the corner, to the left of the hotel has brilliant entertainment and allow non residents in. From fantastic majic shows to Acrobats, well worth the price of a few drinks.

If you're a family with under 12's I wouldn't recomment it AT THE MOMENT, while half of it is shut, but in the height of the season, I think it would be fab for families, but no so much for the older couples without kids. Spend a little more and head off to an Iberostar or Princess Hotel. You'll get the quality surroundings and service you'd expect for a 4* hotel.

Again this is only our point of view and I'm sure they'll be people that will disagree with us, but it was far from what we'd expected, and paid for.

I cannot believe how many negative reviews I've read on this hotel and how unjustified they are. Ok, it's not a Sheraton or Radisson but it is a clean, tidy, well facilitated, nicely located, friendly staffed great value family hotel!

There was a huge variety of food every night, including a different theme/cuisine every night and a waiter service bbq restauant Wed and Sat (book a table - well worth it), but also plenty of more recognisable food in the main for the 'egg and chips brigade'. The bar staff were great, but if you're drinking beer or soft drinks then it's all self service anyway (unless you wish them to serve you of course).

It's a huge hotel made up of two main accomodation blocks, each of which with it's own pool but out of season (as the first week of June still is really) one pool was closed and that block mostly empty - makes sense surely?

It was a nice location with residental areas not far away at all so you feel you can escape the tourism aspect that comes with any resort. It's a 10min stroll to the beach but were it any closer then the hotel would be that much more expensive so it's all relative and, although it's All Inc', I would recommend the Paella at 'The Great Little Italy' (ironic, I know) on the beach front to watch the sunset one night. The harbour of Porto Colon is only 5mins stroll further and that's where all the boat trips go from and plenty more bars can be found too.

The entertainment team are very committed and a lovely bunch. They also bring in acts and shows who obviously tour all the hotels in the resort fo a bit of variety. That all ends at 2300 so it's not too noisy for those who want an early night, yet PDL Americas is only 6 or 7 euros away for a lively late night.

Just book it!