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“Lovely hotel, shame about the guests!” 5 of 5 stars
Review of H10 Gran Tinerfe

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H10 Gran Tinerfe
4.0 of 5 Resort   |   Rafael Puig Lluvina, 13, 38660 Costa Adeje, Tenerife, Spain   |  
Hotel amenities
Ranked #11 of 40 Hotels in Costa Adeje
Certificate of Excellence 2014
Larkfield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
60 helpful votes 60 helpful votes
“Lovely hotel, shame about the guests!”
5 of 5 stars Reviewed February 2, 2014 via mobile

We stayed here from the 19th-26th January 2014 on a couples package with Thomsons! First impressions are the hotel is kept extremely clean, and all the staff members are very friendly and chatty. We stayed half board, but it seems that the hotel just wants to push their Privilege package upon you! I would say at 26 euros per person per day it is not worth it, unless you want to drink yourself into oblivion. We did upgrade our room to a sea view and this is most definitely worth the extra cost!! We stayed in room 319 which was more than adequate, lovely sea view overlooking Playa del Bobo beach, bed was very hard, perhaps we were unlucky not to have a mattress topper, bathroom was perfectly serviceable with plenty of hot water, a few bathroom freebies, but the shower was a fixed head set up which always ended up in the bathroom floor becoming soaked as is the norm! Nice flat screen tv with BBC 1, ITV, Channel 4+1, Channel 5, True Movies and Sky News. Room was well serviced by our maid, with clean sheets every other day and fresh towels daily, but she did like to keep removing our glasses, which in the end we kept hidden in our wardrobe! There was plenty of space in the wardrobe with plenty of hangers to boot! We didn't bother with hiring the safe, at 28 euros for a week I thought it was a bit steep, but we did ask for the fridge to be unlocked and left empty, at a cost of 10 euros, you can have the option of a minibar, but the prices are shocking. Nice comfy armchair in the room, and balcony is a nice size, perfect for watching the evening sunsets which were amazing.

Food : Half board option of breakfast and evening meal, although if you like this can be altered to breakfast and lunch, you just need to inform the restaurant after your first meal. In hindsight this would have been the better option for us as there are plenty of decent restaurants around the surrounding area. Breakfast was the best meal of the day, absolutely everything you can imagine, cooked full English, pastries, cereals, fruit, yogurts etc.. Only three hot drinks machines which were awfully slow, and then you always had the old folk filling up pots of boiling water, which added to your wait! Coffee and hit chocolate were lovely when you finally got it!! Fresh omelettes were lovely too, but obviously a bit of a wait, get another member of staff on the station when it is busy, which was most of the time! You wasn't permitted to remove any fruit or cakes from the restaurant and the staff were very hot on this. Evening meal you are allocated a set time, ours was 8pm, which suited us fine, but you can alter this by informing the restaurant reception! We didn't really enjoy our evening meal, mainly because it was so chaotic, and the maître d's were fairly miserable, I tried to shake the man's hand the first night and got the cold shoulder! I think they were miserable because it was so busy, and it didn't help the first night as the terrace was closed because of bad weather. You have to show your room key wallet when you arrive for dinner and are then given your drinks bill, to order your drinks for dinner, be warned they only take one order, so if you want a couple of drinks, order them all in one go. I think if you were on privilege then these drinks were free, we had beers and wine, which averaged six euros a night. Food was plentiful and the fussiest of eaters could have found something to eat from the buffet, but it wasn't very hot, but they do provide a microwave, if you want to zap it! Desserts were awesome, and I particularly liked the sweet shop by the ice cream station, you would have thought that they was for the kiddies, but don't worry, no kids here! Although if you miss the screaming and laughing there is a children's play area right next to the hotel!!!

Pools/entertainments : There are three pools, two free form pools and one heated rectangular pool, the two pools are absolutely freezing, so hardly anyone used them, the heated pool was quite nice for a swim! Nice Jacuzzi too, this us were we spent our time, :-) You can hire pool towels at 15 euros per towel and you can exchange them at set times during the day, if you do hire the towels, please keep your receipt as the receptionists require this upon checkout otherwise you will lose 30 euros! Thank god I kept mine!! Privilege guests get there own special design towels, and I suppose they don't have to leave a deposit! I thought the free form pool areas were we sat every day were kept on the whole clean, but selfish guests with their cigarette butts and leaving them on the floor these were not picked up! Just go and get an ash tray! Pool bar was very expensive, double the price of the local Spar, so my advice to you is buy your drinks there, although this is forbidden, you are only allowed hotel bought drinks at the pool, just make sure you don't get caught! Evening entertainment, well what can I say!! Over 60's then you was laughing, I am mid thirties and went one evening, the rest of our time we spent out walking the pleasant walks to Las Americas or just around the corner from the hotel is a nice bar, Heads and Tails, British owned, but they do a good sangria! I don't want to put anyone off coming here as the guests were predominantly over 60, and the entertainment team did do a good job of keeping people active, but it wasn't for me!! Oh yeah bingo at 4pm every day too!! The girls weren't to in your face, and spoke about five or six languages, good for them!! Bar prices were well expensive, but you get what you pay for, a vodka and coke was six euros, but it was a good measure of Grey Goose vodka and a bottle of Coca Cola! Like I say, venture outside the hotel there are many bars and the prices are more reasonable! If you fancy some wonderful cocktails pop to the Monkey Bar and Grill in Las Americas, highly recommend!!

Tour Operator : We have travelled numerous times with Thomsons and have recently returned from Kos on a Couples package, which wasn't a patch on this place, but the reps seem to be doing less and less to help their guests, no travelling to the hotels on the coach transfers, no helping people at the airports, perhaps it was just me!! Upon arriving at Tenerife Sur to come home we had a two hour delay, no information as to why, but the rep at the check in desk thought it was hilarious!!! Yeah, don't think I was laughing!! At least we had time to do some extra duty free shopping!! I must say our two reps in the hotel, were fine, always seemed to be available, but not in your face which I though was good, very knowledgeable too, so a big thumbs up to those two!! :-)

In summary, had a lovely holiday with the other half, in a lovely, clean hotel, but I doubt we will return, there was something not quite right! But who returns to the same hotel year in year out?? On a plus side being delayed, able to stock up on duty free, and no one in customs at 0130hrs, bonus!! Go and check it out! :-)

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, March 15, 2014
Dear Guest,

Thank you for taking the time to write a review on TripAdvisor. We are glad that you enjoyed your stay in our hotel.

We are very pleased that you were satisfied with your stay in our hotel. It is our main goal to ensure that guests have an enjoyable and relaxing hotel and we are glad in your case that we succeeded.

We offer our apologies for the few things with which you were not fully satisfied, the hard beds and the business of the restaurant.

We look forward to welcoming you into our hotel again in the not to distant future.

Kind Regards,

H10 Gran Tinerfe - Management Team
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2,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (833)
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English first
Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 2, 2014

We stayed here for a relaxing break from the British winter. We thought the hotel was amazing. The decor is very modern,staff are very friendly and all areas very clean. There is a but. We stayed in room 206,very small room over looking the service yard (we weren't disturbed by much noise though just delivery vans pipping horns to get into the gate and the dustbin men one day) The lighting was inadequet, 3 dim lamps and no ceiling lights. Very dark. We did ask to be moved but was told no because we hadn't paid more for a sea or pool view and that the hotel was full anyway. Be aware the if you aren't a "privilage member" ther are areas of the hotel that are out of bounds eg.sunbeds on the sunny side of heated pool, mattressed sunbeds and an area inside the hotel where we saw guests playing cards etc. Don't know if it was just the time of year but there were always plenty of sunbeds.
Food was ok, nothing special but all you could want. we did get raw pork from the show kitchen one night. They did have lots of different nationalities to cater for. We had Cava for breakfast on 4 mornings.
Because of the time of year there were mostly older guests (we are in our late 40's and we felt very young) therefore the evening entertainment was not for us as we don't waltz or line dance. The daytime activities were sedate eg, darts, boules and aquagym. We were told by staff that they do get younger guests in summer. So just not our cup of tea at this time of year but a great hotel in a great location.

Room Tip: pay extra for a sea or pool view
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, February 10, 2014
Dear guests,

First, we want to thank you to give your impression about our services on the website TripAdvisor.

Your opinion means a lot to us, it helps us to grow.

We are happy to learn you have liked our infrastructure and the amenities since they have been renovated.

We have been told about lightning, we are currently working on the way to light up some rooms.

We are trying hard to meet our guests’ expectations. It is a truly pleasure to know you have enjoyed your holidays at our place.

If you need any information or have any request, feel free to send us e-mail at rrpp.hgt@h10hotels.com, we will be glad to comply you.

We are looking forward to hearing from you soon.

Best Regards,

H10 Gran Tinerfe - Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 1, 2014

This was our 6th yearly visit to this hotel and again we were not disappointed , any faults are very minor and can be put down to fellow guests who can be a tad rude , such as throwing cigarette ends from their balconies , we were in room H3 ( reception level ) and had cigarette ends landing on our patio daily , maybe a strong notice by the management placed in high rooms could sort this out , another small point is although some of the earlier dinner times from 6.30 pm have tables reserved this does not apply to breakfast , at breakfast sit anywhere , some folks think it's reserved it isn't . I was unfortunate enough to suffer a leg injury halfway through our 21 day holiday , requiring hospital etc ,, I can't emphasize how important good insurance is as we had , the staff from cleaners upwards were very good , a really friendly hotel , animation staff , David , Veronica, Sara, Nicole and Honey were brilliant , all in all this a great hotel , clean , great location , ok the food maybe not tom everyones taste but we are all different , it ticked all the boxes for us and look forward to next year to seeing all the friends we made in the sun , perfecto !

Room Tip: We have stayed in various areas of the hotel and they are all pretty good to be honest , I don't...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, February 10, 2014
Dear guests,

We thank you to grant us some of your time to write your feedback on TripAdvisor and to give us a 5 points rate !

We really appreciate your help, we take into account every comment to improve.

We are sorry for this inconvenience, we will make sure that guests will be able to put their cigarettes in an ashtray

We are really glad to know that you have enjoyed your stay with us, it means we have reached our goal.

Please feel free to contact us by e-mail if you need further information or have any request for your next visit at rrpp.hgt@h10hotels.com.

We are looking forward to welcoming you soon.

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2014

Definitely recommend this hotel in Tenerife. The staff are incredible always willing to help with anything. I'm in my early 20's we thought couples would meant all old people but it's really a mixture. Great location with the beach just on your door step.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, February 9, 2014
Dear guests,

We thank you to grant us some of your time to give your feedback on TripAdvisor and to give us a 5 points rate !
Your opinion about us really helps us to improve.

The staff will always be at your disposal for anything you need.

It is a real pleasure to now that you have enjoyed your stay with us.

Please feel free to contact us by e-mail if you need further information or for any request at rrpp.hgt@h10hotels.com.

We are looking forward to hearing from you.

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Top Contributor
72 reviews 72 reviews
62 hotel reviews
Reviews in 58 cities Reviews in 58 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed January 30, 2014

Bedroom very comfortable with excellent blackout curtains so no being woken early by the sun. We paid extra for a sea view which was definitely worth it - lovely views from the large balcony.
Wonderful pool area - 2 freeform (unheated, though just warm enough to swim in in January) and one rectangular (heated). Plenty of comfortable sun loungers, and a lovely 'chill out' area Excellent location on the Geranium coastal walk, half way between La Caleta and Los Cristainos - lovely walks in both directions. Also right on the beach at Playa el Bobo which is a lovely bay for swimming.
All the staff are lovely, so cheerful and hard-working especially in the dining area.
Would definitely recommend this hotel for a peaceful and relaxing break (adults only!) We hope to return for more winter sun another year.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 31, 2014
Dear guests,

We thank you very much to grant us your time to write your opinion about our hotel on TripAdvisor and to give us a 4 points rate !

Your mind means a lot to us, every comment helps us to improve so we really appreciate it.
We are glad to know you enjoyed the sea view, it is a benefit we are proud, the pool areas as well.

We try hard to address the need of our guests, we are pleased to learn we have succeeded.
We are happy you really liked your stay at our place.

If you need any information or have any request for your next visit, feel free to send us an e-mail
at rrpp.hgt@h10hotels.com and we will answer you with pleasure.

We are looking forward to welcoming you soon,

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2014

Fantastic holiday, staff were amazing, very friendly and helpful. Also the reps were wonderful not your usual in your face if you needed any advice they would give it. We stayed on the second floor in room 242 with a sea view which was amazing. If I were to have a niggle about anything it would be I had to wait a day for them to bring me a kettle and you had to pay for the fridge in your room but that is just being picky. As we stayed in October it was Halloween all the staff dressed up, brilliant night. Would go back again and again

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 30, 2014
Dear Guests,

We thank you very much to grant us your time to write your opinion about our hotel on TripAdvisor and to give us a 5 points rate !
Your mind about us is really important, it helps us to improve and we appreciate it.
We ensure that we meet guest’s expectations as more as possible, we are sorry it took a little bit longer to bring you a kettle, we will be now faster.
It was a real pleasure to receive you and we are even more honoured to know that you have enjoyed your holidays at our place.
Feel free to send us an e-mail if you need further information or any requests at rrpp.hgt@h10hotels.com
We are looking forward to hearing from you soon,

Best Regards,
H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 27, 2014 via mobile

We have just returned from one week stay and really enjoyed it - I was really worried by previous negative comments, but found it hard to find anything really wrong with the hotel. We had already pre-booked the Priviledge package and found this to be good value for money.

Upon arrival, we were given a glass of Cava and more or less straight away greeted by Kristian who explained details to us and showed us around the hotel. We were upgraded to a bungalow which was lovely and overlooked one of the pools.

I have listed below the various aspects which I would comment on:

Location:
The hotel is ideally situated in between Las Americas and Costa Adeje and there is a lovely promenade to walk along in either direction.

Cleanliness:
The hotel is immaculate both inside and exterior areas. Our room was cleaned to a very high standard and an evening turn down service was offered (with daily clean towels offered).

Priviledge:
We found this to be good value - it includes dressing downs & slippers, larger rooms, Nespresso coffee making facility in room (can make tea in it too). Large, comfy bed and lovely pillows and bedding - we slept really well (rare for us as we have a memory foam mattress at home). The bar area (indoor and outdoor) was a lovely area with hot and cold soft drinks and a great variety of alcoholic drinks. There are several daily newspapers in there too and canapés and pastries always available. You can also eat in the a la carte restaurant which overlooks the beach - we ate in here every evening except one when we dined in the main restaurant (separate review). There is a good choice of high quality foods and one daily special for first two courses. I don't eat meat but ate fish or seafood every day. The ambience in here is very nice and relaxed. We ate breakfast here a few times during the week and also in the main restaurant.

Main restaurant:
As mentioned, we ate breakfast here for breakfast several times on the outside dining areas, mainly because I found there was more choice for me with several choices of fruit, vegetables, yogurts, nuts etc. We ate here in the evening once but didn't particularly enjoy the experience - the food was fine - but the room was very bright and noisy.

Sun terraces:
There are several ares for sunbathing including several daybeds for Priviledge guests, although we preferred to sit round one of the smaller pools which was more private. I understand there is a rule of no towels on sun beds before 10am and to overcome this, I was appalled to see the actions of some guests to secure the premium day lounger beds in the sunniest position (outside the a la carte restaurant). They must have risen really early and then taken it in turn to go for breakfast, possibly on a rota basis, to guard the four sets of loungers. This occurred every day during our stay - how sad! There are plenty of areas with ordinary loungers so really no need to worry, unless you want the same lounger every day.

As previously mentioned, we thought this hotel was really good (we set our standards by the hotels we have visited in Dubai) and would recommend it to anyone. We would definitely return here (something we rarely do) and explore more of this lovely island (only had a car for two days).

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10GranTinerfe, Director de Relaciones Públicas at H10 Gran Tinerfe, responded to this review, January 31, 2014
Dear guests,

We thank you very much for granting us some of your time to write your feedback about our services and give us a 4 points rate on TripAdvisor !

We take into account every comments which may help us to improve and we appreciate it.

We are trying hard to meet guests’ expectations, it is a truly pleasure to learn we have reached our goal since you have enjoyed your stay at our place.
We are really glad to see that everything pleased you in our hotel.

Please feel free to send us an e-mail if you need further information or if you have any request for your next visit at rrpp.hgt@h10hotels.com, it will be a pleasure to meet your needs.

We thank you a lot for having chosen our hotel, we are looking forward to hearing from you soon,

Best Regards,

H10 Gran Tinerfe - Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 Gran Tinerfe

Address: Rafael Puig Lluvina, 13, 38660 Costa Adeje, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Costa Adeje
#5 Business Hotel in Costa Adeje
#7 Spa Hotel in Costa Adeje
#8 On the Beach Hotel in Costa Adeje
#9 Romantic Hotel in Costa Adeje
#11 Luxury Hotel in Costa Adeje
#13 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Gran Tinerfe 4*
Number of rooms: 367
Official Description (provided by the hotel):
The H10 Gran Tinerfe hotel is located in the south of Tenerife on the Costa Adeje, right on the seafront. It has three swimming pools and sports facilities for enjoying your holiday time. Its wide-ranging culinary offering will bring you the best of local and international dishes. Hotel guests receive free admission to the Playa de las Americas Casino, which is located in the same building ... more   less 
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Also Known As:
h10 Gran Tinerfe Hotel Costa Adeje
h10 Gran Tinerfe Resort
Gran Tinerfe Tenerife
H10 Gran Tinerfe Tenerife/Costa Adeje

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