This is a difficult experience to review. We enjoyed our stay enormously but it may not be for everyone. We went All Inclusive and took the Privilege Package so I will feed back on the standard AI element first.
The food was good without being exceptional with choice that was OK but not amongst the best experienced. However, the wine was the finest I have enjoyed under AI and also the choice of premium brands at the bar ...very little required extra payment.
The staff worked their socks off and were very attentive but there were not enough of them at peak times. In particular, service in the Piano Bar was very slow and item replenishment failed occasionally in the buffet restaurant.
We are usually abed before the entertainment kicks off but the early evening Piano Bar resident chap was OK, playing an entertainment system that was a mixture of live and pre-recorded, the mix of which I could never quite fathom!
The Privilege Package made all the difference. This provided a room that was recently refurbished with a view of the sea (if you leant over the balcony!). Also provided tea and coffee making facilities that we appreciated as early risers. The main benefit for us was a roped off area overlooking the sea that was for Privilege guests only. Here, there were larger, more comfortable sunbeds and a waitress that came round every couple of hours with some little treat like a cocktail, cake, chilled towels etc. This was a very nice touch that made us feel a bit special. She also policed the area for trespassers! You were given special beach towels that acted as a passport to the area.
Privilege guests could also eat in the a la carte restaurant for breakfast away from the hurly burly but choice was more limited. Evening meals could be taken here, as well, but had to be booked 24 hours ahead. We did this twice but the menu is not extensive so we preferred the buffet.
Finally, we had access to the spa, without cost, where the pool was very warm and just about large enough to do a few lengths. Weather was superb during our stay so we only used this once to try it out.
It is worth mentioning that the Privilege Package is available without taking AI, since there is a dedicated lounge where a limited amount of snacks and drinks are available for free. The lounge is a tad sterile (bit like an airport VIP Lounge) but means you can chill out with a pre-dinner drink or midday coffee free of charge.
This hotel suited us down to the ground and we will return .....but if not taking the Privilege Package, you could probably do better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.