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“Nice hotel close to the beach and restaurants” 4 of 5 stars
Review of Jardines de Nivaria - Adrian Hoteles

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Jardines de Nivaria - Adrian Hoteles
5.0 of 5 Hotel   |   Calle Paris | Playa Fanabe, 38660 Costa Adeje, Tenerife, Spain   |  
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Hotel amenities
Ranked #1 of 39 Hotels in Costa Adeje
GreenLeadersPlatinum level
Amsterdam
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
“Nice hotel close to the beach and restaurants”
4 of 5 stars Reviewed April 23, 2014

We had a superior room in building Guajara, with sea view. The room was clean and a baby cot was provided. Bathroom was nice with separate shower, toilet and bath and two sinks. Two tv´s in the room, one in the bedroom and one in the living room.
Breakfast a la carte was included in the room and very good. Eggs, cold cuts, cheese, yogurt, juices, bread, cereals, coffee, pastries, pancakes….almost everything you want for breakfast you could order.
The swimming pool was heated and good for kids.
All personnel was very friendly and always willing to help.
Location of the hotel is very good, close to the beach, shops and restaurants. Parking is also available.
The only thing that we didn´t like was the very slow internet (wifi), the small living room, the two separate beds (instead of one double bed) and the blankets with sheets instead of duvets (which resulted in restless nights).

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, May 5, 2014
Thank you very much for your kind words here on TA and for having stayed with us.
We are glad to know that you have enjoyed your stay with us.
Did we know that you would have preferred a double bed? Because if we are aware of it, we put the beds together, fix them and put a topping so that it is like a double bed. Unfortunately we do not provide king size beds.
If you prefer having duvets, please let us know before your next stay with us, so that we can change the linen with duvets.
We want our guests to have a great and enjoyable time and are always trying our best to accomplish all their wishes.

We hope to see you again in one of our Adrian Hoteles.

Kind regards,

the Management.
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1,256 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2014

Had a wonderful family break at Easter. Staff were attentive and helpful, food was good, hotel was clean and pools great for all the family. The location is also perfect for access to the beach and restaurants on the font. We are a family of five, so required two rooms, I won’t go into the details but avoid booking through Thomson holidays at all costs, nightmare booking system that put our family in two rooms at the other end of the hotel, to rectify the issue we were asked to pay another 90%) Thank you very much to the reservations team at Hotel Jardines, whom sorted the issue in 10 minutes without any further cost. Would highly recommend this hotel. BUT AVOID THOMSONS.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, May 5, 2014
Thank you so much for your friendly comment here on TA.
As you have noticed during your stay with us, we always do our best to make the stay of our clients as enjoyable as possible and try to solve any problem they might have.
Please feel free to book directly with us or any other tour operator. Either way you will be very welcome in our hotel.

If you should have a room wish for your next stay with us, please do not hesitate to inform us about it. We will do our best to accomplish it.

Thank you very much for your trust in us. We hope to welcome you again in the future.

Kind regards,

the Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 23, 2014

We went there for 4 days and we had perfect time , staff are very friendly and helpful, location its very good as you have access to 3 shopping centre all with 5 min walk in each direction,swimming pool area its very relaxing,and you have access to golf and tennis area , definitely will go there again.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, April 24, 2014
Thank you very much for your kind comment here on TA. It is nice to know that you had a wonderful time with us. We hope that you will be back in the future.

We are already looking forward to welcoming you again in our hotel and remain at your entire disposal.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 21, 2014

a beautiful hotel a bit art deco with the tiffany bar which does excellent cocktails 5 nights out of 6
breakfast buffet- excellent variety/ fresh ingredients/good coffee only small complaint every teapot I got over 7 days was chipped not only does this not look good but chipped crockery harbours bacteria -management replace pots or use stainless steel
cascade bar-quite good but a bit more variety needed too many sandwiches
all sandwiches come with toasted bread
chicken burger -the most vile cheap nasty product I have ever come across absolutely no resemblance to chicken
we didn't eat in the cupola restaurant as the menu did not appeal
rooms-we had a garden view room which is definitely worth the extra the room is lovely -spacious bathroom
mostly an older clientele although a few families
staff are very polite and helpful

Room Tip: garden view rooms in the masca building
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, April 23, 2014
Thank you very much for your comment here on TA, and thank you for your recommendation, which is much appreciated. We will consider your statements. We always do our utmost to make the stay of our clients as enjoyable as possible and try to improve wherever we can. This is why we appreciate comments like yours a lot.
A shame that you did not try our La Cúpula restaurant, because the food and presentation is very good and people enjoy the calm athmosphere. Maybe you would like to try it next time you are here.

We hope to welcome you again in our hotel and remain at your entire disposal.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 20, 2014

Staying here at the moment - Easter weekend. Fantastic hotel. Staff very helpful. Struggling to find anything to complain about. Breakfast amazing. Excellent location but am disappointed to be charged 10 euros for an hour's tennis - that seems a bit steep after paying for the hotel. Never been charged to use tennis court in other hotels. Really recommend this hotel though and will be back very soon.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, April 23, 2014
Thank you so much for your friendly words about your stay with us. We are glad that you enjoyed your stay with us in general and that you can recommend us.
Please let us know in advance, if you should have any room request for your next stay with us. we will do our utmost to fulfill your wish.

We are looking forward to welcoming you again in our hotel and remain at your entire disposal.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 19, 2014

Stayed for one week in April 2014. We had booked with a tour operator as it was the only way to get into the hotel due to availability. We had been booked two twin rooms which were not even adjacent, for a family with two young children. Fortunately the hotel reception staff saw this was ludicrous and gave us a free upgrade to a family room, full marks to the hotel, zero marks to Thomson. It is a large Hotel so the pool and restaurants are busy. You need to be up before 8am to reserve a bed at the pool. All facilities were good and clean. Good staff, and lots of them, so the service was always attentive. Two pools, heated seawater and cold freshwater. Good location with the smart area of "Del Duque" and Adeje to one side and the less smart area of Adeje to the other. Only criticisms; It is very busy at the pool and in breakfast. It can feel a little as though kids are tolerated rather than welcomed, there are more facilities which exclude kids than aimed at them. Not cheap, but it is worth it. Would go back.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, April 23, 2014
Thank you very much for your kind words about your stay with us.
We are happy to know that you enjoyed your stay with us. It is correct that the hotel is no family hote, but children are welcome, even if we do not provide any animation for them. Maybe you would like to try our family hotel Roca Nivaria GH for your next stay. It is also a 5star hotel, offers All Inclusive as well and has family rooms, a childrens club and children animation. Maybe this would be an option for you. Nevertheless you are more then welcome to stay with us again.
Please do not hesitate to contact us personally, if you have a certain room request for your next stay. We will do our best to accomplish it for you.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland
Top Contributor
52 reviews 52 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 15, 2014

We have stayed in this hotel on a number of occasions and, as I have pointed out in previous reviews, and has been posted by other reviewers, it does not qualify as a five star hotel despite charging five star prices.
The hotel is in an excellent location and the pool and garden areas are first class. The staff are on the whole very friendly and helpful although the bar service tends to let them down on occasion. Again, as other reviewers have pointed out, the bedrooms are somewhat dated with the bathrooms in particular being in dire need of refurbishment – having to negotiate a shower curtain and clamber into a bath to have a shower is not the easiest of tasks when you are of advanced years.
Since our last visit the “bean counters” have swung into action with the soap and toiletries being replaced by “squeezy” bottles which are almost impossible to use if you have arthritic fingers which many of the hotel’s elderly guests will have – we had to buy cakes of soap at the local supermarket. The hotel has also responded to the many complaints made over the years regarding the lack of tea and coffee making facilities in the bedrooms but has done so by imposing swingeing charges for a kettle and tea bags. Finally, the drinks in the bar are now served by using measures – I can honestly say that this is the only hotel, bar or restaurant I have ever been in Spain where this practice applied.
While no doubt these changes will make some impact on the “bottom line” they are, in my view, petty and unworthy of an establishment claiming to be five star and frankly leave a bad taste.
On a positive note we have always enjoyed our holidays at the Jardines De Nivaria and will probably return in the future but its report card would have to read “could do better”.
Finally, as I have posted in previous reviews it is impossible, despite my best efforts, to get a really hot cup of coffee in the bar – lukewarm seems to be the best that can be achieved.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Adrian_Hoteles, Director General at Jardines de Nivaria - Adrian Hoteles, responded to this review, April 23, 2014
Thank you very much for your comment here on TA.
We are very sorry that we did not meet your expectations 100%. For environment reason we decided to put the dispensers in the bathromms, after asking our guests during a long period to find out if this would work for us. And it did. But we can also understand your point and would like to offer you to contact us before or during your next stay, to solve the "soap problem" for you. And also the "hot coffee problem", so that you can enjoy a cup of coffee as you like it.

We hope to hear from you and to see you again in our hotel.

We remain at your entire disposal and assure you our best services at all times.

Kind regards,

the Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jardines de Nivaria - Adrian Hoteles

Address: Calle Paris | Playa Fanabe, 38660 Costa Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Costa Adeje
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Costa Adeje
#1 Spa Hotel in Costa Adeje
#1 On the Beach Hotel in Costa Adeje
#1 Romantic Hotel in Costa Adeje
#5 Business Hotel in Costa Adeje
#7 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jardines de Nivaria - Adrian Hoteles 5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Jardines De Nivaria - Adrian Hoteles Hotel Costa Adeje
Jardines De Nivaria Hotel
Jardines De Nivaria Adeje
Hotel Jardines De Nivaria
Jardines Nivaria
Jardines De Nivaria - Adrian Hoteles Tenerife/Costa Adeje

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