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“THE PLACE TO STAY IN ADEJE” 5 of 5 stars
Review of Jacaranda Hotel

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Jacaranda Hotel
4.0 of 5 Resort   |   Bruselas 4-6, 38670 Costa Adeje, Tenerife, Spain   |  
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Hotel amenities
Ranked #23 of 39 Hotels in Costa Adeje
Hythe, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“THE PLACE TO STAY IN ADEJE”
5 of 5 stars Reviewed January 9, 2014

Firstly this review is written based on much experience as we holiday in Costa Adeje every Christmas. This is the first time, but not the last, that we have stayed at the Jacaranda. We have stayed at several other hotels in the area and none come close to this place. The location is good, 5 mins walk to seafront but away from the associated noise. Comfortable and clean room, cleaned daily. Very helpful and happy staff. I am a fairly fussy eater and have struggled every year prior to this, often having to eat out despite us always going all inclusive, but not here. Very good choice of food and due to the two evening sittings always hot and fresh. The pools and relaxation areas are set on two separate levels, the lower level noisy with activities - fantastic for our 12 year old son. The upper level quiet enough to lie in the sun and fall asleep! So where's the catch? If your looking for the in house entertainment to fill your evenings this is not the place. The evening entertainment was very low key and only lasted for 45 minutes to an hour (animation team did plenty for the kids during the daytime though). If we stayed in we spent our evenings in the relaxing ' piano bar' with friends. I also felt that 50 Euros on arrival for a room safe and 1 weeks Wi-Fi was a bit stiff. Possibly my only other criticism is the walls are very thin so you do hear what's going on in the next room. We were next to a 'snorer' for the first week which disturbed my wife a bit. Overall though a large, comfortable and very well run hotel which we will be returning to next year.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, February 21, 2014
Dear Chris D,

Thank you for taking the time to share your detailed review. We are pleased to know that you had a great time at our hotel and its surroundings . As you could see for yourself, the hotel situation allows you to enjoy the beach as well as the playful zone without the need for a long ride.

Our cheffs are glad to know that you liked the meals that they prepared during your stay. As you know quality and variety are thwo of the main characteristics of our menus, with very different plates to satisfy our guests likes and needs.

I would like to tell you that our entertainment team offers shows and entertaining activities during all day and our clients love them. Besides, they are always preparing new shows to delight you. We are convinced that their new performances won't let you indifferent.

We are really pleased with the idea of you visiting us again. We’ll be waiting for you.

Kind Regards
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1,664 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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English first
Inverness, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2014

Helpful, cheerful staff at all levels made our Christmas break very successful. I had emailed prior to our holiday asking for the members of our party to have rooms fairly near as this is a huge hotel. To arrive and be given adjacent rooms was the cherry on the Christmas cake!
We were "all inclusive" and had no problem finding a variety of delicious meals during our week's stay. We were impressed by the high standard of cleanliness and hygiene in all areas.
Although we had no children in our party, we saw that this is a very child friendly hotel with many activities and amusements provided. Sending letters to Santa by helium balloons was quite a spectacle.

Room Tip: Can't advise on this as our rooms were really quiet
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, February 21, 2014
Dear Alison T,

Thank you for your post. We are pleased to know that you’ve had a wonderful Christmas with us.

As you could see, we are constantly making an effort to provide the best services in a wonderful atmosphere and to assist and look after our guests so that they feel like at home.

Our whole staff thanks your words and will be glad to host you on your next visit. We’ll be waiting for you.

Kind regards,
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Ischia Porto, Italy
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2014

we stayed here for a week during xmas time. it is a big clean hotel. the staff are great! the food is ok but if you are italian dont expect much from the pasta choices. if you are on full board their buffet gets boring after a few days but dont worry coz the hotel is situated close to shops & restaurants (about 10-min walk). there' s a wide variety of food & worth the cost.
if you want to have a sunbed by the pool better wake up as early as 8am to lay your towel on it just like all the other guests do! its TRUE that the trips cost less if you book outside the hotel. for example, we saved €45 for a family of 3 going to loro parque!
the only thing i didnt like in this hotel is their Wifi service...it costs €6 a day not for a room but for EACH device. i really think its RIDICULOUS!!! they must have it for free since its a 4star hotel instead of making more money out of it!!!

Stayed December 2013, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, February 21, 2014
Dear leslieamojica,

Thank you very much for your post. We are pleased to know that you chose Hotel Jacaranda to spend your Christmas Holidays in Tenerife.

I would like to advise you that, in order to provide our guests of something different to eat every day, we offer them a wide range of options to choose at our restaurant. Our chefs are continuously developing new proposals for the menus; therefore we are sure they will surprise you again on your next visit.



We hope you come back again to Hotel Jacaranda in your next visit to the island. We’ll be waiting for you.

Kind regards,
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Leeds
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 31, 2013

This hotel is an extremely busy big hotel, with plenty of space to move around.
The staff are helpful and friendly and they supported us when we stranded and needed a place to stay.
The room was very clean, however we did have a cockroach in the bathroom (this could have been due to large amount of foliage).
The location is great, close to shops, bars and beach.
The meals are tasty and plentiful

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, February 21, 2014
Dear Christine M,

Thank you for your post. We are pleased to know that you have chosen Hotel Jacaranda to spend your holidays in Tenerife.

We always offer the best to our guests. That is why we make an effort to create a delicious gastronomy offer to satisfy all of our client’s tastes. We are extremely satisfied to know that you liked them.

Tenerife has unique places and we are sure that you have enjoyed them. We would be glad to have your trust back again in your next visit to the island.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 30, 2013

6 of us went for xmas week and we really enjoyed it

The Hotel has good and bad points but for the money you cant really fault it

Good Points:

Staff friendly and helpful
Clean
Accommodated our room choices - top tip email them and ask for what you want
Location and area really good - cant beat swimming in the sea on xmas day
Food good quality - but bit boring after a week if all inclusive, we eat out few times just to break it up

Bad Points
Busy at meal times and it makes you eat quickly due to hustle bustle - best thing to do is find table and get your drinks and chill before rushing into food.

I hate people "claiming sun beds" with towels at 7.30 in the morning - always plenty of places to sit so was just stupid

Overall value for money very good

Book trips out of hotel as its cheaper

Room Tip: email them - 7th floor on sea side of hotel is best - good views and quite
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, February 21, 2014
Dear Scott C,

Thank you for your comment, we are sure that your review will help us to improve our services.


We are pleased to know that you have chosen our hotel for your Christmas holidays. For us it will be a pleasure to see you back soon. We’ll be waiting for you.

Kind regards,
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Zoetermeer, The Netherlands
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 19, 2013

This hotel offers you what you want or need. The food is excellent, every night a show, every night live music in the piano bar, rooms are very good, staff is friendly, what more can I say.
At this moment we are still staying at the hotel and we love it. It's very close to the beach and on the way you will pass all kind of shops and restautants.

Room Tip: take the superior room like we have and we are very happy with it.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, January 13, 2014
Dear rlknigge,

Thank you very much for your comment. You can’t imagine how pleased we are to know that your holidays have been amazing at our hotel.

We are constantly working to provide our clients with the best services and a pleasant atmosphere so that they feel like at home,

Our whole staff thanks your words and will be glad to host you on your next visit to the island. We'll be waiting for you.


Kind Regads,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 11, 2013

When I first arrived, around 20:30h I walked in to the restaurant and was astounded as to how busy it was. I found no spare tables at all and therefore sat in a closed off area. Keep in mind, I was on my own, feeling a bit vulnerable in a strange, new place :-(

I agree with sue0153, the two sittings for dinner was a little strange (both packed by the way) but by the end of the week I settled on the later sitting. There was always a large crowd queueing outside before every sitting, rushing in to reserve their favourite tables. I found that a little off putting to be honest.

The food itself, was excellent. No complaints whatsoever. The waiting staff were also excellent
and I especially loved the choice of deserts: way ahead of anything I've been used to on other recent trips to the island.

The WiFi situation seems to be a common, money making ploy by hotels, as every one i've stayed in this year have charged: I often end up in a local bar or even McDolnalds and use theirs for free, i did pay for Jacaranda wifi though, I think £25 or thereabouts and it worked ery well, except for in the entertainment lounge.

Evening entertainment was also a step up from what I was used to :-) I particularly liked the three opera singers on the Friday. The Rhythm Girls were also very good indeed and again, the waiting staff were first class.

The room was ok. Terrible view looking over a building site, but i could live with that. 8th floor rooms also seem prone to flooding as was the case on Mon 2nd Dec when the water came in under my room door. This had obviously happened before as the bottom of the door had signs of previous downpours. Admittedly, Monday's rain was the heaviest in 22 years or so, so I cannot be too critical.

Tv had BBC 1 and 2 (very handy on Monday ) itv etc and was a welcome surprise. Air con also, not needed in December however.

I would definitely go again, preferably with a companion next time (to grab a table at dinner time ) as, if you are single, and don't queue up early, you may have problems. Very busy hotel indeed.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Jacaranda D, The Management at Jacaranda Hotel, responded to this review, January 13, 2014
Dear davie49,
We would like to thank you for your words because they will help us to keep improving.

We feel very sorry that you didn’t feel as comfortable as you expected in the common areas of our hotel. Hotel Jacaranda is a very big hotel perfectly equipped for the number of guests that stay in it.

Our chefs are glad to know that you liked the meals that they prepared during your stay, specially the deserts. As you know, they are always thinking about the variety of likes of our clients, that is why they offered you a wide range of options to choose at the restaurant.

Eventually, I would like to inform you that the floods are not common in our hotel at all. Unfortunately, the week that you arrived, we had the worst weather that we have had in Tenerife in years.

We are really pleased with the idea of you visiting us again. We’ll be waiting for you.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jacaranda Hotel

Address: Bruselas 4-6, 38670 Costa Adeje, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Costa Adeje
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Costa Adeje
#21 Luxury Hotel in Costa Adeje
#22 Romantic Hotel in Costa Adeje
#22 Family Hotel in Costa Adeje
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jacaranda Hotel 4*
Number of rooms: 563
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Also Known As:
Hotel Jacaranda Tenerife
Jacaranda Hotel Tenerife/Costa Adeje
Jacaranda Tenerife
Jacaranda Resort

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