We have stayed at this hotel a number of times before but this time we took my parents both in their 80's for their first foreign holiday in a very long time. It was to be a special event, taking them into an exciting and supportive environment to help rehabilitate them following a major change in their lives. They of course had their own anxieties about what to expect so we had to make sure that any fears they had were unjustified.
The hospitality business is about many things but the dimension that singles out the very best is the quality of their people. The Bahia has a formula that delivers people who listen to the customer, take pride in their profession and have a humility that means you never come up against any behaviours that feel like they are based on a commercial formula.You are treated like family and that is a rare experience.
My parents loved the Bahia and all the people they met, including the lovely member of housekeeping staff who ran around their bedroom hunting down a poor bug who had the misfortune to fly into their bedroom. It was a really wonderful experience for them and us that led to noticeable improvement in their health and well being.
Delivering this level of experience is no easy feat so it is a big thank you to Cristina de Juan, the Resort Manager and her team for making two elderly people such big fans of the Bahia. I am sure they will be back and so will we.
David & Kully