"We chose the Gran Hotel Bahia Del Duque Resort for a special break in Tenerife following a long cold British winter. We were especially looking forward to the luxury and pampering following a busy few months at work for both of us. So you can imagine our disappointment when the online booking agent we used contacted us two days before travel to say they had changed the hotel we were staying in. We contacted the Bahia Del Duque directly and the resort manager Christina De Juan was absolutely fantastic, she immediately got on the case and sorted the problem out, and got us a fabulous room. She phoned us and emailed to confirm our stay, she came to reception and greeted us personally, when we got there. The hotel and the room exceeded our expectations. We thoroughly enjoyed the luxurious surroundings, fine dining and felt totally pampered. It was a dream holiday, my thanks to Christina and her team. We will be coming back."
David & Kully