The title sums up my stay at the Melia really. This was our second time around at the hotel and firstly let me say that the general staff are excellent and very helpful,however there is a lack of any visible management support . This shows up in particular in the restaurant where I can't fault the work rate of the waiters in any way but they lack direction and all honesty probably a few extra pair of hands would help enormously. Another problem we had in the restaurant was I found 3 flies encapsulated in oil in my soup so they obviously got in during the cooking process . I work in the food industry and it took 3 attempts including going over to the soup containers to explain to the waiter that ALL the soup in that batch must be thrown away not just mine in the bowl. There was no direction towards any form of kitchen or restaurant manager.
A shame really as the food is actually very good and please don't let this isolated incident put you off. Trust me I see many kitchens in my job and this one was very very clean.
Bar area large and good standard of local drinks, bit of a queue but no more than you would get at home.
However and this is again due to anyone directing staff the tables in the bar area were left uncleared for far too long, up to over an hour on some tables. Not being funny but 4 star should not mean you have to clear a table every time when you want to sit in the bar area. Little things like this are letting this hotel down hence me saying it us at a crossroads .
Also the rooms are now starting to show their age and in the 12 months since I last visited they are getting tired quickly . The furniture is cheap pine and is scuffing and very old fashioned. Our sofa was creaky and seen it's last days. There was also vomit on the back of the sofa that the cleaners had missed. This surprised me as generally the standard of cleaning is very good throughout the complex. The wardrobe doors were not moving that freely and only had 8 hangers , not enough for 2 people. Drawer in there had a broken handle. Our fridge had to be replaced as it was not working. The bathroom is very poor, lukewarm water and no pressure from an old fashioned shower over a bath , tiles need regrouting and I don't think having bare wires going into a wall beside the plug is acceptable in a 2 star in Ibiza let alone a 4 star in the good part of Tenerife.
Little niggles I accept but overall shouts a lack of care and NOT what you should expect from a 4 star and not from a Melia hotel.
The entertainment is typical all inclusive , not of any great standard but passes the time . Few more chairs and tables wouldn't go amiss either as not enough for everyone in the evenings .
One exception to the rule on the entertainment is they know have a lovely lady singing most nights in the top bar area and she is excellent and a real good idea to have this. My fiancee and I spent a few lovely evenings sat drinking listening to her.
They have also got rid of the annoying "hey baby" singalong that happened twice a day by the bottom pool . The kids entertainment is now more focused by the small kids pool and kids club building which is better than last year as you can chill and relax more by the pool. Childrens ents staff are very good and your children are in safe hands.
To sum up we enjoyed are stay but the hotel is at a crossroads in that it needs to get management to show an interest or change them . It also now needs to spend on the rooms as they are very dated and no better than an average 3 star.
The location was fine for us, 5 minute walk to get a paper, 15 mins walk to Fanabe or 4euros in a cab. 12 euros to las Americas. Had some fun nights in Ye Old Ocean on the front in Fanabe if you want some good old fashioned entertainment of a good quality.
To sum it up I wouldn't say the hotel is all fur coat no knickers but I'd say it certainly needs to update it's underwear very soon.
Last year I was definite that I'd come back, this year I'm not so sure.
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- Also Known As:
- Melia Jardines Del Teide Hotel Costa Adeje
- Melia Costa Adeje
- Melia Hotel Costa Adeje
- Melia Jardines Del Teide Tenerife/Costa Adeje