This was my third visit to the Melia Jardines Del Teide in two years. It was Tuesday 20th May 2014 and my husband and I were asleep in room 110, a lovely room overlooking the pool. it was around 03.10 when my husband woke up to find two men in our room, one with my handbag and the other trying to unplugged my iPad from the charger at the far end of the room. We have no idea how they gained access to the room. My husband jumped out from the bed and grabbed the man at the far end of the room, struggled to catch up and then had his arm closed in the patio door by the other man....I screamed as loud as I could and no one came...
.The Jardines del Teide is a large complex split over 8 levels, we were on level one. There are 300 rooms on the complex. THEY HAVE ONE SECURITY GUARD. What was also very worrying was that there was no phone numbers on the phone in your room, I tried 9, redial and 1 and nothing so scared and sobbing I ran up 98 steps to reception to get some help. The security man was there, inside with the doors closed, he was never going to hear me scream. He ran down the stairs to my husband who had chased these men off of the complex... I can't speak bad of the security man but one guard for a complex of this size is not enough.
Security believed they may have been targetted at that time as the rubbish collection is made between 02.30 and 03.30 and he is required to go back to reception on level five and let the rubbish collection in and wait for them to go...
This clearly leaves the hotel insecure when he has other jobs to do. The hotel has a swipe card entry and generally feels safe however we knew that these men...five men in total had scaled one of the walls and fences by the children's pool area. No CCTV and no guards at certain times with the rubbish collections is a risk.
So what has the Melia done, I can't complain about the help at the time, all our money, Visa cards and jewellery were taken. The police were called at our request but the hotel did pay the taxi fares for us to the police station and airport home.
The aftercare has been slightly more concerning, a month later we are still waiting to hear from their insurance company and I was concerned that a further review on here stated she had her watch stolen during their stay in May too.
I have enjoyed my stays at the Melia and always felt safe at this hotel, but now my view has changed. Hotels, especially large brands like the Melia should ensure our safety and one guard overnight on a complex this size is not enough.
What a very sad end to a lovely break......especially with the theft of a ring that has such sentimental value.....
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- Also Known As:
- Melia Jardines Del Teide Hotel Costa Adeje
- Melia Costa Adeje
- Melia Hotel Costa Adeje
- Melia Jardines Del Teide Tenerife/Costa Adeje