We booked an Executive King room for our 1 night stay at this hotel. Check in time was 3pm and when we arrived around 3.30pm we found that only 1 receptionist was at the desk checking the long queue of people in with no other staff members in sight to help her.
When we got to the desk the lady was very nice and did appologise for the wait, and we did feel bad for her cause she looked stressed. (We later discovered that she forgot to give us our complimentary drinks voucher to use in the bar so had to go back for that).
The room itself look great on first impressions, however it wasn't until we had settle in that we saw that there was mucky hand prints on the patio glass that ware obvouisly from a child and hadn't been cleaned off. There was also mould in the shower and orange residue on the tiles which usually come from there being too much iron in the water but can be easily cleaned off but wasn't.
The sound on the TV was bad with the sound feeding into a speaker in the bathroom being louder the the TV itself. Also the remote control's buttons were all mixed up and you had to press the sleep timer to mute the sound and the mute button to set the sleep timer!
The iron didn't heat up well and leaked any water you put into it, and the complimentary bathrobes were huge (at least an XL) and were too rough, also there is no air conditioning!
We decided to go to the lounge before we went for dinner at Peckforton Castle (Which is amazing BTW and we would of stayed there if they weren't full). We asked for a couple of drinks and just some bread with olive oil and balsamic vinegar. We were told that they had no olive oil and balasmic vinegar left so it was suggested that we went for a similar option (and more expensive) of bread with houmous, roasted garlic etc... when the bread came there was a bowl of olive oil and balsmaic vinegar!!
After our meal we came back to the lounge bar to use the drinks voucher to get a couple of glasses of rose... the response we got was "It's only the cheap house rose and you only get 175ml".
Wouldn't stay again!
- Official Description (provided by the hotel):
- Escape to Macdonald Hill Valley Hotel, Golf & Spa in the heart of Shropshire, a golfer's paradise with two challenging courses to get your teeth into and a wonderful Spa with Rasul, rock sauna and eight treatment rooms for those who just want to lounge around and relax. Surrounded by peaceful grounds, it's amazing how accessible this hotel is in Whitchurch on the A49 and close to the major motorways; M53, M56, M6 and M54. Be inspired with plenty of local attractions on your doorstep including nearby Chester Zoo and the Ironbridge Museums and after a busy day, retire back to the hotel for a delicious meal produced using only the finest, quality ingredients. ... more less
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- Also Known As:
- Macdonald Hill Valley Hotel, Golf & Country Club Hotel Whitchurch
- Macdonald Hill Valley Hotel, Golf And Country Club
- Macdonald Hill Valley Hotel Country
- Macdonald Hill Valley Hotel, Golf & Spa Whitchurch, Shropshire, UK