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“A review by me” 1 of 5 stars
Review of Apartamentos Barcarola Club

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Apartamentos Barcarola Club
3.5 of 5 Hotel   |   Avda. Maritima de las Playas, 53, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
Hotel amenities
Ranked #8 of 96 Hotels in Puerto Del Carmen
1 review
“A review by me”
1 of 5 stars Reviewed 3 days ago NEW

Like a lot of other reviews here as follows...

2 mattresses pushed together
Cleaning staff
Some other staff
Not many roaches, only saw one or two small ones towards end of hol
When my wife booked I had one request, a heated pool. I hate cold water! Pool wasn't heated. We wanted a no stress hol so didn't bring it up at the time. We later found out they only heat it November to march. It was first/second week of November but it was bloody Baltic, no one was using the poll. My wife and baby got in for ten minutes once! They said it takes a week to heat it up so we would have been wasting our breath anyway. Just the pits really. 1 star I'm afraid for this reason. Trade description act! Still think I should ask for a partial refund for this reason.

Stayed November 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Frederikshavn, Denmark
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My gf and her daugther and I has just left Barcarola club 12/12, All I can think off is when to get back to such a lovely hotel and city, we were visiting Lanzarote for the first time, and what an impression we got.
Barcarola is a really cosy hotel with a heartwarming staff, when i say that is because i have worked in the hospitality business for 14 years, so i know when a smile is fake or not. I never noticed any fake smile on your staff, they all did look like the were happy with their job.
Housekeeping did a really nice arrangement on our beds, both daughter and gf were happy. I noticed housekeeping did a lot more work that i am used to see. You must really give good credit to housekeeping.
We will recommend Barcarola and we will sure come back

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for 4 nights at Barcarola. Overall the apartment was what my partner and I were looking for in a weekend stay, but there were a few major disappointments. Instead of a double bed, we had 2 twin beds pushed together but they were made up separately. The beds kept separating throughout the night which was uncomfortable and annoying.
It rained a lot while we were there which is not common, but when we went to reception just to ask if they had any suggestions or ideas for what to do on a rainy day, the blond woman at the counter just said "No." She didn't elaborate on this at all. It felt so cold and rude. We were being very positive and trying to make the most of our time there despite the bad weather, but her negative attitude was a huge turn off.
Additionally, while the cleaning staff was generally great, they neglected to supply us with more shower gel until the last morning of our stay. There were only a few items to replenish each day (toilet paper, towels...and shower soap) so I'm not sure why this was not done without question. When we tried to request more shower gel, the same rude receptionist acted like she couldn't understand what we were asking for. We tried to elaborate in Spanish, but it seemed that she was intentionally resisting being helpful.
Finally, the wi-fi is pretty terrible but that was expected. I suppose if it had been better weather, I would not have been trying to access the internet as much!

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcarolaclub, Director General at Apartamentos Barcarola Club, responded to this review, 2 weeks ago
Dear Kelly D,

thank you for taking the time to write your review about our complex.

We really regret not having been able to reach our main objective with our guest: their entire satisfaction.
Concerning your comments, we would like to know if you ask for a double bed room before your arrival. Really we make our very best concerning our guest desire. Barcarola doesn´t have many rooms with double beds, but we could change you to another double bed apartment if you had requested and we have had availability.

Furthermore I wish I would have gotten the chance to talk to you personally. specially your comment about one of our receptionist. I will take actions inmediatly.

Our wireless signal was broken due to the storm last weeks. Now everything is Ok again.
I regret that it did not live up your expectations.

Please accept my sincere apologies for having let you down and for the bad experience.Your comments help us making to improve.

Warm regards


Celia Espino
Manageress
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Barcarola is fine, the apartment is grand and it was clean and kept clean by daily attention from the staff which was good.

We went in the off season and it was very quiet for our few days there. The weather was bad so that might not have helped.

The apartments are at the other end of the strip from the Old Town which has the best restuarants by far. It is too far to walk everyday but the taxi is cheap enough.

I am pretty sure I requested an apartment upstairs and as the place seemed empty I think this shouldn't have been a problem. There was no mention of this on arrival and my apartment turned out to be downstairs.

The cleaning staff were very good but the receptionist we most dealt with seemed to not really care at all. She didn't seem to want to help with any questions we had. I felt like she was annoyed by us bothering her and really we didn't ask much at all.

The beds are a joke. I know that this is not uncommon but I booked a double bed and was given two singles made up as singles with a blanket over the two. Thats not a double bed at all. I saw from the pictures like looked like two mattresses but they didn't even make the bed as one. It was uncomfortable sleeping this way and I regularly was woken when I rolled into the gap which would developer between the two beds at night.

The shower was surprisingly great and also it is close to a spar and a little stretch of quiet beach which was really nice.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcarolaclub, Director General at Apartamentos Barcarola Club, responded to this review, 2 weeks ago
Dear OisinGD,

thank you for sharing your review on Tripadvisor.

First of all we would like to thank you for your nice words about our complex.

However we are very concerned about your comments in regards the treatment you received by the reception department. I would like to know if you have asked for a change to an upstairs apartment. Really I will take actions about it. I would appreciate if you could give me more details: dirección@barcarolaclub.com

We take all feedback seriously and please accept my apologies for not having failed to meet your expectations.

Regards

Celia Espino
Manageress
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Are, Sweden
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Centrally located but quiet and calm. Very friendly staff (the activity guy is fantastic). Apartments are a little basic but very clean. It is a little oasis from the main road (which isn't busy anyhow).

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcarolaclub, Director General at Apartamentos Barcarola Club, responded to this review, 2 weeks ago
Dear Simonthelocal,

Thank you so much for spending your holidays in Barcarola Club. We are really happy to know you enjoyed it.
Thank you for sharing your opinion with all the Tripadvisor members.

Hope to see you again in our complex

Regards from Barcarola

Celia Espino
Manageress
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipperary, Ireland
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Yet again another enjoyable stay!!! This time we opt for the breakfast which was superb. Great choice of hot & cold food. Breakfast chef greeted everyone with a smile & waitress so friendly. We stayed in apartment C7 which was great because we loved sitting outside our apartment watching people come & go! Apartment was immaculate & cleaned daily by friendly housekeepers. Thomas at reception always had a smile, mind you one day we enquired about using the laundryroom & lady on reception wasn't very friendly. Anyone that enjoys a good chinese you have to try 'Sunshine' which is about 5min walk on right of leaving Barcarola. Excellent food!!!! Plus Pinochio's 10min walk on right of leaving Barcarola, great pizza's!!!! Also try Yum Yums directly across the road from Barcarola, lovely sandwiches & scones!!! Best pint of San Miguel at the Hawaiian just go out the gate cross the road & it's a few metres to your left. Pint of San Miguel, vodka & 7-up = 6euros Happy days :) We're already planning our next trip, see you soon Barcarola :) xxx

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcarolaclub, Director General at Apartamentos Barcarola Club, responded to this review, 2 weeks ago
Dear Angiepangies,

thank you again for choosing Barcarola Club to enjoy your holidays and we are really happy to hear you enjoyed it.

Also thank you for giving so important information about our Barcarola surroundings to all Tripadvisor menbers.
Please don´t hesitate to contact us for your next visit if you require any special desire

Regards from the sunny Lanzarote
Celia Espino
Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've just spent 5 nights here self catering. The Apartment was comfortable and clean, simply and comfortably furnished although a kettle would have been a bonus. The complex is set within beautifully maintained gardens which are so peaceful you forget you're so close to the beach fronted main road. We were within easy walking distance to all the amenities we needed which made for an ideal position and ensured we had a highly enjoyable break. I did venture into the pool once but it was very "fresh" as my husband described it, personally I say very cold but there had been a fair amount of rain which I'm sure effected the water temperature. All in all a good holiday, would we go back...yes :-)

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcarolaclub, Director General at Apartamentos Barcarola Club, responded to this review, 2 weeks ago
Dear Twixpup,

thank you for sharing your feelings in Trip advisor.

Certainly, Barcarola Club has a central location but also the complex is very quiet and private. Just across the main road we will find a little and peaceful beach.

We hope to see you again in our complex.
Thank you again for your nice review

Celia Espino
Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Apartamentos Barcarola Club

Address: Avda. Maritima de las Playas, 53, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puerto Del Carmen
#4 Family Hotel in Puerto Del Carmen
#15 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Apartamentos Barcarola Club 3.5*
Number of rooms: 83
Official Description (provided by the hotel):
A comfortable complex of very well-equipped apartments in the centre of Puerto del Carmen,next to the beach and set in an oasis of native vegetation. The resort was refurbished in 2009 and it is the ideal place to rest and enjoy either a family holiday or individual holiday, and offers both peace and quiet and the usual attractions of the tourist area of Puerto Del Carmen. ... more   less 
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Also Known As:
Apartamentos Barcarola Club Hotel Puerto Del Carmen
Apartamentos Barcarola Hotel
Hotel Apartamentos Barcarola
Apartamentos Barcarola Club Lanzarote/Puerto Del Carmen

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