we have just returned home (10th September) from a weeks stay at morromar.
firstly we would like to say all the staff were excellent, very friendly, helpful and accommodating to any of your needs. The manager of the hotel went above and beyond to familiarise herself with all the guests and we Particularly liked how she introduced all her team to the new arrivals and thanked them publicly for their hard work.
The hotel itself is clean and maintained well but slightly dated, this wasn't an issue.
The pool areas are also clean and there was no problem getting a sun Lounger. There is a supermarket on the complex but taking a 15 minute walk you will find a much cheaper spar supermarket.
There are a couple of things that let the hotel down, first thing being the evening entertainment. They try their best to have different themed nights but they are mainly aimed for children and very like a pontins holiday camp
however during the day they have some good activities on from archery, shooting, football, bowls and also a kids club. The entertainment manager is excellent at his job he just needs to provide more entertainment for the adults.
With regards to the food it is hit and miss, each day they try to have a different worldwide cuisine. During our stay they had Spanish, Chinese, Italian, meditareanian and English, down side is the food is not very hot and due to it being mass produced it lacks slightly in quality but still its edible, at breakfast the toaster is ridiculous with having to put our bread through 3+ times for it to toast and the queue of people waiting it becomes annoying
Waiters and waitresses work really hard and always give service with a smile.
one thing that we did notice was the maids uniforms, they are very dated and somewhat intimidating. Really need to be looked at updating. The cleaning staff are also very hard working and friendly
The last thing that lets the hotel down is there are no adult only areas and with there being 2 pools and a completely empty roof terrace it is possible.
Staying at the hotel as a couple with no children we found it was difficult to relax around the pool with so many children running mad.
Overall we would stay here again as we did have a really lovely holiday
and we would recommend morromar to friends and family
But this is on the basis that an adult only area was introduced.
Finally we would like to thank the manager and all staff at morromar for their hard work as you can see they are trying their best to improve the overall service and this is all you can ask. The manager openly said that she took the opinions of her guests on board and appreciated any feedback about the accommodation
Mrs and Mrs Cliff-Donnelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your detailed comment about our appartments. This helps us improve!
First of all, we are happy that you have enjoyed your hollyday with us!
As to the animation, we will take good note about your comment of the evening entertainment in order to improve this.
As to the food, we try to satisfy all tastes. I am suprised about your comment regarding the food temperature. I will check that.
The uniforms of the maids that you have mentioned, they were changed this year. They are the typical canarian dress. We have standardised these uniforms in all our THe hotels.
I will also gladly pass your positive experience of the staff to them.
We do hope to greet you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.