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“Warm and friendly” 5 of 5 stars
Review of Morromar Apartamentos

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Morromar Apartamentos
3.0 of 5 Hotel   |   C/ Mato 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)   |  
Hotel amenities
Ranked #24 of 84 hotels in Puerto Del Carmen
Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
“Warm and friendly”
5 of 5 stars Reviewed July 20, 2013

We (3 Adults) have just returned from 2 weeks AI and did not want to leave. All the staff are exceptionally warm and friendly and are managed fantastically by Manuela. (I hope I have spelled your name correctly) We have holidayed abroad for 25 years and The Morromar must be the friendliest we have ever stayed in.The rooms/balcony were clean and spacious and although there is no air con it is cool at night even in summer. Take a cardigan/jersey you will need it. The food was very good, soup delicious and although there were a couple of times it was not to my taste my husband loved every meal. The hotel is very good for families although we would have liked somewhere for adults only to sit at night. That said we would not hesitate to book again. The management opened both bars at night to cope with the queues and turned the cold drinks so you could help yourself to coke, fanta etc Ice cream, slush drinks, cocktails, tea coffee along with the usual bar drinks were included in the AI. The rooms are cleaned 5 days a week but if you need clean towels ask at reception and they are more than happy to give you more instantly.The pool and grounds are lovely and well cared for. The Morromar is in Matagorda which is a quieter resort but it is 5 euros in a taxi to Puerto Del Carmen. A taxi from the airport cost us 7 euros and took approx 9-10 mins. There is a square with bars, restaurants and a few shops within walking distance and again very, very friendly. For those who like walking it is about an hour along the promenade to Playa Honda and about the same to Puerto del Carmen in the opposite direction. As others have said, don't be put off by the negative reviews, try this hotel for yourself. Thanks again for a fantastic holiday and hope to see you again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 22, 2013
Dear Guest,
at first we would like to thank you had take some time to wright a comment about your recent stay in THe Morromar.
Thank you for your kind words about our staff. We really appreciate to have all of them working here.
We are glad to know you explored the area of Puerto del Carmen and enjoyed your holiday time here.
We hope to see you once again very soon.

Receive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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English first
Ipswich, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2013

Me and my partner have just come back from a 11 night holiday and we have to say, the staff were amazing. When we booked through sunsave they booked it so we checked out at 12noon on the 12th, even though our flight home wasn't until 7am on the 13th. Alfonzo and the manager were brilliant and arranged it so that we was able to stay in our apartment for another night even though the hotel was really busy and our room should have been in use. All of the staff were very friendly and helpful and the manager even took time to chat to us whenever we crossed paths. The pool area, bar's and dining hall was very clean and well kept. The only thing I can say is that the apartment was a bit dated and needs a bit of TLC.
The beach was a 5min walk away with bars/restaurants/shops lining the front. Puerto Del Carmen is only a 5 min taxi ride away, costing 4/5 euro. Overall a brilliant stay. :)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 22, 2013
Dear Guest,
at first we would like to thank you had take some time to wright a comment about your recent stay in THe Morromar.
Thank you as well for your comments about your lovely stay and about the staff.
We hope to see you once again very soon.

Receive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhyl, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2013

Just got back from a week all inclusive and can say we had a great holiday. The staff were all brilliant and made you feel welcome especially Hugo behind the bar, can not fault the food & drinks as there is something for everyone. Lovely pool area with plenty of activities going on. For trips out I would recommend the shopping centre down the road which has lots of different bars and places to eat, also get a taxi down to Puerto Del Carmen for around 5 euros that is a great night out. We would like to thank the hotel Manageress as she was very helpful and couldn`t do enough for you. Would definitely stay again and would recommend to family & friends.

Calland family , North Wales.

Room Tip: Room 618 is clean & spacious with great views.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 22, 2013
Dear Guest,
First of all we would like to thank you for publishing your impressions about your recent stay in THe Morromar.
Thank you for your kind word regarding Hugo, he is great in what he is doing.
We hope you had have a nice vacation here and we hope to welcome you once again very soon.

Receive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

My husband and I got home today after spending two weeks all inclusive at morromar. I was a wee bit unsure how it would be after reading mixed reviews. I have to say that the staff are all extremely friendly and welcoming. We arrived ten minutes before the dinner buffet ended and the man at reception made sure we had something to eat before checking us in. Our room was lovely and clean with a spacious balcony overlooking the busy pool. (There is a quiet pool also). The manager is present alot throughout the day and altho we didnt have reason to I felt she was very approachable had there been any issues. The food quality and variety was really good. So much to choose from that I think even the fussiest of eaters would find it hard not to find something that they like. Overall we thoroughly enjoyed our stay at morromar.thank you to all the staff for making our holiday a really good one!.we hope to come back!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 24, 2013
Dear Guest,

First of all we would like to thank you for publishing your impressions about your recent stay in THe Morromar.
Thank you for your kind words regarding our staff, I will be pleased to transmit them personally.
We hope you had have a great vacation time here and hope to welcome you once again very soon.

Reveive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 19, 2013

Just got back yesterday three adults and a 16 year old can not fault this hotel rooms very spacious and clean.food was excellent drinks also very good.staff all very friendly from the manager to cleaning staff.would recommend this for familys of all ages.stayed in mainland Spain lots of times but this hotel has been the best value for money and service.would suggest when booking if less than four travelling get a taxi to and from the airport it costs about 10 euros each way.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 24, 2013
Dear Guest,

at first we like to thank you for spending your time for writing a comment about your last stay here in Morromar.
We appriciate your kind words about our lovely staff, we are really proud of everyone who is working here.
We are glad to know you enjoyed your holidays with us and we hope to welcome you once again very soon.

Receive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magor, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 19, 2013

We have just returned from a week, we found everything great on arrival at 10.30 am we were told our apartment would be ready for us within the hour, put our cases in the holding room in reception, went for a drink and it was ready as we were told.
Pool area very clean and tidy, grounds were just lovely and well cared for.
Our apartment was exactly as seen on holiday web site, clean, tidy with everything you needed, we had a lovely sea view (Room 409) and our daughters apartment had a sea view and overlooked the pool(Room 406), all the apartments are offset so you have lovely private balcony's with no one looking into your rooms.
Food was really good, lots of choice for breakfast, lunch and dinner.
Snacks at pool bar, cake, hot food and fresh sandwiches everyday and the coffee although from a machine was really good a pleasant surprise.
We did not what any of the entertainment but there always seem to be something going on.
The activities for the children and adults around the pool were lots of fun and lead by THE CRAZY ITALIAN - ROBERTO who was fabulous and always had a joke and smile for everyone.
The staff from the managers to the cleaners were always visible and friendly and you new that if they could help you with any problem that it was never a bother and that they were happy to help.
I WOULD RECOMMEND THESE APARTMENTS TO EVERYONE AND WILL DEFINATELY BE VISITING AGAIN.
Just one note, I notice that a lot of people leave inflatables etc. around the pool when they leave maybe for other guest to use, thought it might be a good idea if you had a large kind of box or container in the corner by the outside pool table that maybe these thing could be placed and that you in your welcome speech, you brought attention to it and that it encourage other to reuse and recycle all these discarded items!!!!
Thank for a great stay.
Regards
Angela Humphries and family xx

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 24, 2013
Dear Guest,

First of all we would like to thank you for publishing your impressions about your recent stay in THe Morromar.
Thank you for your kind words regarding our staff, especially about Roberto. We all appriciate the excellent work he is doing and we are glad to have him here.
We are glad to know you enjoyed your holidays with us.

Receive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 18, 2013

visited these apartments with my husband and my son and his family, we arrived at apartments around 11-30am and was given our rooms straight away. Our apartments both had sea views, large balcony with table and chairs, bedroom with double wardrobe, twin beds, small table, (would have liked some drawers), bathroom with over bath shower, kitchen area with breakfast bar and four chairs,pots, pans, cutlery, toaster, fridge, cooking rings. living area with sofa bed, chair, small table, coffee table, flat screen tv. There are two swimming pools one which has the snack bar is the noisiest one but both were nice, we enjoyed the food breakfast was a choice of cereals, toast, crusty rolls, ham cheese, bacon sausage eggs, fried boiled or scrambled beans tomatoes and several other things,Lunch and evening meal had a choice of salad, fish, a spanish dish, different types of meat, potatoes, chips and veg. Desserts were a bit limited but there was always ice cream and toppings, the snack bar at the pool was ok normally hot dogs and chips and sandwiches and cakes , plenty of soft drinks, lager, sangria, we certainly did'nt go hungry or thirsty. The childrens club was good but I thought that considering the amount of room that was upstairs the childrens disco was a bit dangerous right at the top of the stairs even though they put a rope across the top of the stairs. There was plenty going on for everyone who wanted to join in. The queues at the bar could get quite long at night with only one person serving. The staff were all really nice and nothing was too much trouble. We went on 2 trips one was a ferry trip to Feurteventura and the other was to the sunday market at Teguise both of which were booked at the reception but there were plenty to choose from.. I read in a review that it did'nt take long to walk into peurto del carmen don't believe it , it was more like over an hour each way.We used a taxi from outside Morromar and it cost 4.80 euro

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schrave, Director General at Morromar Apartamentos, responded to this review, July 24, 2013
Dear Guest,

at first we like to thank you for spending your time for writing a comment about your last stay here in THe Morromar.
We have opend our second bar upstairs, now to reduce the time people have to wait for their drinks.
It is good to know you explored the area around the hotel like the market in Teguise or the other Canary Island Fuerteventura.
We are glad to know you enjoyed your holidays with us and we hope to welcome you once again very soon.

Receive our best regards.
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Morromar Apartamentos

Address: C/ Mato 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Puerto Del Carmen
#17 Family Hotel in Puerto Del Carmen
#24 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Morromar Apartamentos 3*
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Also Known As:
Sol Morromar Apartamentos Hotel Puerto Del Carmen
Sol Melia Matagorda
Sol Morromar Lanzarote
Sol Morromar Apartamentos Matagorda
Morromar Apartamentos Lanzarote/Puerto Del Carmen

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