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“Good Location and size apartment” 4 of 5 stars
Review of Hotel Floresta

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Hotel Floresta
3.0 of 5 Hotel   |   Calle Mercurio 2, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
Hotel amenities
Ranked #10 of 94 Hotels in Puerto Del Carmen
Certificate of Excellence 2014
Ireland
Top Contributor
75 reviews 75 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
70 helpful votes 70 helpful votes
“Good Location and size apartment”
4 of 5 stars Reviewed October 18, 2013

Just returned from 7 nights at Floresta and must say I was very impressed. The complex is spotless and constantly being maintained. The Apartments are very good size, with nice balconies. The Floresta is located direclty accross the road from a great beach with lots of local shops, bars and restaurants close by. things seem to close up around the place at 11-12 so it's not a party venue but this can be found along the main strip in puerto del carmen itself.

Would highly recommmend this hotel.

Room Tip: We requested a sea view which is rather difficult to achieve when the complex is located in a cul de...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 27, 2013
Hello Juneygogs:
We are very happy that you can highly recommend our hotel and mention especially the spotlessy kept complex and very nice apartments. It seems that you had a great time here and enjoyed you holiday. Maybe we will be able to welcome you again one day.
Many greetings from your Hotel Floresta-Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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712 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Belfast
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 15, 2013

First time staying at La Floresta and certainly won't be my last. Choose this hotel based on its proximity to the beach plus having stayed in several 4* hotels both in Los Pocollos and Matagorda decided to give La Floresta a go based on TA reviews ad have to say we were not disappointed. First of all, I personally love the location here as its easy access to both central PDC and Matagorda areas. Moreover, the hotel itself was surprisingly good and I say that because I wasn't expecting much for a 3*! Thanks to Daniela, check-in was pleasant and swift as we were allocated our rooms within 5 mins of arriving at hotel. Tbh think Daniela was the most pleasant receptionist I have come across during check-in at any hotel I have stayed in, so thank you! Also, a BIG thank you to Ulrike ( who unfortunately I didn't have the pleasure of meeting in person) for sorting out our rooms for us.
The apartment was clean, spacious and exactly what I expected (in fact nicer than some 4* accommodation I have stayed in!), and located in good part of the hotel for us. Food was good with various dishes to suit the most fussiest of eaters. Can honestly say, I have no complaints about the food, however we did eat out 4 nights out of 7 simply because we have a few favourite restaurants we lie to visit each time we are in Lanza. Nevertheless, I really don't see how anyone could complain because it has a fantastic salad bar, along with some cracking fish dishes everyday. My personal favourite was the grilled sardines, so compliments to the chef! Also had some really nice pasta dishes, along with chilli which my daughter said was very good.
Can't really comment on entertainment except for the Magician show which my grandson absolutely loved considering he fancies himself as the next Dynamo (he's only 4 so we humour him lol!) and tbh we all enjoyed. Other than that, the usual mini disco and birds show which we've seen in previous visits to PDC.
To round off, we will return having already booked for April and thanks to the staff for making our stay pleasant (all staff really friendly especially John in bar and Nicky on reception) although anyone we met were very friendly. Thank you La Floresta for a good stay and look forward to seeing you again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 27, 2013
Hello Mimi M:
We are delighted that you had a great stay in Floresta. It seems that everything was very much to your satisfaction. You enjoyed the proximity to the beach, you liked the food, were very satisfied with the apartment and the cleanliness and speak highly of the friendliness of the staff. Since you have already booked for next year please don't forget to send us a request again for your apartment - we do whatever we can to fulfill the wishes.
Many greetings from your Hotel Floresta-Team.
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Cork City
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 15, 2013

Hi, just returned from the Hotel Floresta, for the price this is a good hotel. We went self catering and found the hotel good and clean. Rooms cleaned almost every day. Yes the odd cockroach, but that is to be expected in the area. If you clean up after yourself they won't bother you. We loved it and will be back but I have a major gripe over the "free" wi-fi as advertised. It is so slow as to be of no use at all. They sholud not advertise it if it's not usable. This is a ruse to get you to buy paid wi-fi which I think is not fair. Outside of that good hotel, only other point I would make is that the nearest chemist is around 3kms away so beware if you get sick or need a prescription. Thanks to the staff for our stay but please do sort out the wi-fi as it is unacceptable.

Room Tip: Try and get in one of the rooms in the block to the right as it means less walking, also beware of t...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 26, 2013
Hello MCFleming:
We are very happy that you liked our hotel and wrote very positively about the cleanliness. About your negative remark about the wifi we offer for free in the reception area - the problem is that a lot of people use it at the same time with mobile phones and tablets and computers which makes it very slow. Furthermore you complained about the chemist to be too far away which is not in the hand of the hotel to change but it can be reached easily by taxi and bus.
Hopefully you will be our guests again soon.
Many greetings from your Hotel Floresta-Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallasey, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2013 via mobile

The hotel was very clean and the pools where lovely. If you were to go self catering I would give this a 5/5 however, the food was awful and as it mostly catered for the German guests knocked it down to a 3/5.
Plus my new (with tags) underwear mysteriously vanished...

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 26, 2013
Hello AnnieCromwell:
We are happy that you write very positively about the clean apartments and the lovely pool. You wrote about some vanished underwear. The only thing that could have happened is, that it got in between the bedlinen when they got changed but then we would have found them. We don't know either if you reported it to reception. Furthermore you say the food in the restaurant is more for Germans which in our opinion isn't true. If you look e.g. at the breakfast buffet we serve bacon, eggs, sausages, beans......
Anyway we hope that you enjoyed your stay in our hotel
Many greetings from your Hotel Floresta-Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleby, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2013

We had a lovely 4 night break here. We stayed in a 2 bed apartment which was spotless, modern and spacious. The facilities are great there are 2 main pools by the bar and entertainment area, pool bar is open from 11 for drinks and snacks. We were all inclusive and it did seem that not as much care and quality of service was given when you weren't paying for the drinks. We found a quite pool at the other side of the complex which was a lovley place to chill out. The only downside to the stay is that the food isn't great, lots to choose from but some very random combinations that were lacking in flavor and the restaurant feels a bit like a canteen, however breakfast was good and seemed to please the array of nationalities staying there. I would also like to add that Nicky on reception was very pleasant and extremely helpful. One night we decided to take a trip to the market in Costa Teguise. Nicky helped us work out the bus timetable and recommend a restaurant for us to go to which was delicious. 'Divina Italia'

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 26, 2013
Hello RebeccaN:
We are very happy that you had a nice stay and enjoyed your time. We will pass on the compliment about Nicky. You were very satisfied with the breakfast while you did not agree so much with the quality of lunch and dinner. You mentioned a big choice but a lack of taste. We have to cater for a lot of people and many different nationalities which sometimes makes it difficult to please everybody. But with the three different theme nights a week plus all the other food that changes during the week there should always be something for everybody.
We hope you had a good time.
Many greetings from your Hotel Floresta-Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013 via mobile

Had a fantastic stay again at hotel floresta, our second time this year, everything was great ,the staff are so friendly ,know them all by first name. The weather was hotter, food was great ,going back again in December for Christmas .

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 22, 2013
Hello Chery B:
We are very happy that you enjoyed your second visit this year and you will be back again for Christmas. You wrote very positively about everything and we hope you will enjoy your next visit as much as this one.
Many greetings from your Hotel Floresta-Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
skem
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2013

Just got back from a ten day holiday with my wife and son. we found the hotel and rooms spotless kept that way by the very hard working hotel staff. The food was good but you have to take in to account that they are catering for all nationalities not just us English. We found no problem with sunbeds.The hotel is in a good location for getting around the resort. can not comment on the entertainment as we were out every night.Hope to go back next year.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, October 22, 2013
Hello B6239ADchris:
We are very happy that you had a nice stay in Floresta and are considering of coming back next year. It seems that you were very satisfied with all our services.
Many greetings from your Hotel Floresta-Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Floresta

Address: Calle Mercurio 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Puerto Del Carmen
#10 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Floresta 3*
Number of rooms: 242
Reservation Options:
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Also Known As:
Floresta Apartments Hotel Puerto Del Carmen
Floresta Apartments Puerto Del Carmen
Floresta Lanzarote
Floresta Apartments Lanzarote
Hotel Floresta Lanzarote/Puerto Del Carmen

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