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“Overall Good” 4 of 5 stars
Review of Hotel Floresta

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Hotel Floresta
3.0 of 5 Hotel   |   Calle Mercurio 2, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
Hotel amenities
Ranked #7 of 84 hotels in Puerto Del Carmen
Bradford, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Overall Good”
4 of 5 stars Reviewed December 25, 2012

We stayed for 9 days at the beginning of December and my family and i really enjoyed it. I booked it based upon the reviews and stayed in a very spacious 2 bedroom apartment and went half-board. The apartment was excellent with a balcony and got the sun from morning till the evening, the kitchen just lacked a bit of storage space for storing food and lacked a few kitchen utensils but adequate. The beds were comfy enough for me but the pillows have a protective bag in them that made a noise every time you moved and where a bit uncomfortable.
The complex itself is excellent, it is kept very clean and the gardens are well maintained with a selection of three pools one for children.
The food was ok a few hits and misses, a few people in their reviews mentioned that sometimes food was cold i have to agree we found that to be true but there was a good selection of food.
This hotel is in a great location next to an excellent beach just outside the main resort, so if your looking for a bit of peace and quite there is no better place to go and this hotel represents excellent value. It is a good 3 star hotel and would recommend a visit. Hopefully will go again.
P.S Fran on reception very helpful

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, December 30, 2012
Hell Damien88:
We are delighted that you had a nice stay here in Floresta. You wrote about the spacious and clean apartments and the good selection of food. As well you enjoyed thepools and the nearby beach. We will also pass on your compliments about our friendly staff. Thanks that you would recommend our hotel and we hope that you will be our guests again soon.
All the best for the New Year and many greetings from the Hotel Floresta staff.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stourbridge
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 20, 2012

Booked this hotel based on reviews on here. Wasn't disappointed, for a 3* hotel this is excellent. We travelled 3 adults and 1 4yr old, we spent most of the time by the kids pool soaking up the sun and either my son was in the pool or off at the kids club which ran 4hrs a day so gave me some proper relaxation time :)
For all inclusive food was good, varied and fresh - even for a vegetarian!
Staff were friendly and helpful, we had a 2 bedroom apartment which was spacious and kept clean.
We were overlooking the road which wasn't an ideal location but as we didn't pay extra for a pool view we were happy enough as we only slept there!
Free Wi-Fi in the reception and bar area, its really slow but its free so I’m not complaining.
Evening entertainment is usual Spanish style, bingo, mini disco, reptile show etc, my son enjoyed it!
If you are looking for a good all inclusive 3* hotel do not hesitate to book this.
It's really close to the lovely beach and shops and would definitely go back.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, December 23, 2012
Hello Gebull:
Thanks for writing about your holidays with us. We are delighted that you had a lovely stay and enjoyed the varied and fresh food - you write that even as a vegetarian you found it excellent. As well you enjoyed staying at the pool, either with your son or while he spent time a the kids club and you could relax. It seems that your son also loved the evening entertainment.
Hopefully we will be able to welcome you again one day.
Have a Merry Christmas with many greetings from the Hotel Floresta-Team.
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CHESHIRE
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 16, 2012

Just back on 13th December Food was shocking and cold, fryed eggs cooked and put in trays at side of griddle which is not heated and other choices of food not good at all and cold. We ended up eating out every day also bar area not cleaned up end of night glasses still there at 09.30 in the morning and the pool area cleaned too late were still cleaning it with people in the pool at 10am one morning. Also 1 member of staff behind bar at lunch time cooking snack meals and serving the drinks long wait even for a drink need more than 1 staff on bar.
apartments are quite spacious but bedroom area quite basic and beds very uncomfortable covered in plastic including pillows, only 3 blankets between 2 beds nights were cold and the last day one blanket took away only leaving 2. Also witnessed cleaner using same clothes for
ashtray,windows and tables.Also only had 1 light bulb in bedroom complained second day still not replaced on leaving. Then to top it all they replaced 7 balconies using hydraulic drill this sort of work needs to be done with hotel closed for a few days.
Read reviews before we went shocked that people said the food was good don't know what they normally eat but an older couple we met just before we left who were nearly crying so upset by it all not funny when on a budget and gone all inclusive. We have stayed all inclusive all over the world this was terrible not hard to keep food hot! Certainly would not recommend.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, December 18, 2012
Hello CheshireLairdy: We are very sorry to read that you didn't enjoy your holidays with us. We are really surprised about some of your complaints. You yourself mentioned that you read the reviews before you travelled and as you read yourself, we get many good reviews about food, friendliness, efficiency.....It can always happen for example that at certain times at the pool bar there could be a queque but in general the staff is always trying to serve all people as quickly as possible. If you had needed more blankets in your apartment you could have asked for them at reception, you would have got them inmediately.
We are sorry for your negative experience but we are sure that some of the problems could have been solved.
Many greetings from the Hotel Floresta-Team.
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East Kilbride, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 13, 2012

Just returned after one week all inclusive family holiday at Floresta. Whole family had a really good time. Apartment was excellent, clean, tidy and very spacious. Staff were friendly and helpful, especially Nathan and Susan from the mini club, who kept our kids entertained and safe all week.

Only downside was the lack of variety at the buffet. One night there was 4 different pork dishes on! Would be good to see some beef or chicken dishes as were provided on a couple of the themed nights. Also the food was not very hot, at times lukewarm. Although a microwave is provided I do not expect to reheat my food when we arrived just as service started. One suggestion for the buffet would be a separate buffet for the children, serving chicken bites, pizza, sausages, etc. Our kids struggled to find something to eat at the evening meal.

We are planning another holiday in October 2013 and based on this visit Floresta could be a possibility.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Director de Relaciones con Clientes at Hotel Floresta, responded to this review, December 16, 2012
Dear Avril W

thanks for your comment to our lovely hotel. We are more than glad that you had a great time here, especially your kids with our entertainers.

We will inform the kitchen staff about the lack of any other kind of meat. Of course variety of food is a must.

We hope to see you again at the Floresta Hotel sometime. We are looking foward to welcome you!

Kind regards

THE FLORESTA TEAM
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Staines
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 20, 2012

Just back from floresta 16th nov two families.We had a very nice time even though the weather was not so kind.Everything is kept spotlessly clean the staff do a great job.Food choice is excellent we were all inc plenty of meat pepper steaks fresk cooked pork chops fabulous!Sometimes food a little cool but a quick zap in the microwave soon sorts it.Service in the bar was excellent pints of beer and very healthy measures of spirit.Do try brandy and Baileys lots of ice knocks your socks off!Pools were great not to cold they did warm up at the middle of the week.
Would definately go back this was our second visit. Do take a trip into Playa Blanca and visit Montana Rojas get a number 60 or 61 into Playa blanca cost 2.6 euro then taxi or no 30 bus to the base of the volcano easy walk to the top fantastic views.Cheap day out!!!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, November 21, 2012
Hello ColinStaines:
We are very glad that you had such a fantastic stay here with us. You write very positive about our services, you liked the food and found the staff does a great job. We hope you had a great time too walking around the volcano in Playa Blanca.
Maybe we will be able to welcome you here again one day.
Many greetings from your Hotel Floresta-Team.
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Buckingham, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2012

We've come back from our 5th visit to the Floresta and we are already looking to go back next year. My 7 year old son loves the mini club (which is free and runs 6 days a week)and the 3 swimming pools,we all love the fact that the beach is 2 minutes walk away and the resort is lovely and clean. The apartments are cleaned 5 times a week and the staff are all helpful and friendly.
Every year we decide what we all want from a holiday and we look to go some here else, but, when it comes to booking our holiday we all agree that the Floresta and Lanzarote have all we need for a lovely relaxing time - so we keep coming back.
Can't recommend it highly enough - should be 4 star.

Room Tip: Near the miniclub is quietest.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, November 21, 2012
Hello Sharon I:
We are delighted that you have been to our hotel already for so many times and enjoyed it every year again. It doesnt matter if it is the miniclub for your son, the clean apartments, the proximity to the beach or the friendliness of the staff - everthing just seems to be right for you. So hopefully the next time it is for you to decide where to go on holidays you will end up with Floresta again. We would be very happy.
Many greetings from your Hotel Floresta-Team.
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Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2012

we are a family of 7 who have just come back from the hotel floresta. ages ranging from 67 down to 11 and there was always something to do for every age group. The food was outstanding, you couldnt fault it in any way, there was always a variety to choose from.The staff were great and always approachable. The rooms are very spacious and clean and had everything you needed whether you were selfcatering or all inclusive. the evening entertainment was good but could have been much better as it only lasted till 10:30. the daytime entertainment was excellent as there was always something going on which you could join in. This hotel deserves to be 4 star as the standard was a very high quality. we hope to be going back next year.

Room Tip: ground floors are good.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulrike B, Reception at Hotel Floresta, responded to this review, November 21, 2012
Hello shannon t:
we are delighted that you had a nice stay and write so positively about everything. It seems that you enjoyed your holidays a lot and were satisfied with everything, from the staff over the good food and entertainment to the spacious and clean apartments. We appriciate too that you consider our hotel to deserve four stars.
Hopefully you will be back one day.
Many greetings from your Hotel Floresta-Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Floresta

Address: Calle Mercurio 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Puerto Del Carmen
#10 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Floresta 3*
Reservation Options:
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Also Known As:
Floresta Apartments Hotel Puerto Del Carmen
Floresta Apartments Puerto Del Carmen
Floresta Lanzarote
Floresta Apartments Lanzarote
Hotel Floresta Lanzarote/Puerto Del Carmen

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