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“Beautiful layout, superb service.” 5 of 5 stars
Review of Seaside Los Jameos Playa

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Seaside Los Jameos Playa
4.0 of 5 Hotel   |   Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
Hotel amenities
Ranked #3 of 94 Hotels in Puerto Del Carmen
Certificate of Excellence 2014
GreenLeadersGold level
Newcastle upon Tyne, United Kingdom
Top Contributor
109 reviews 109 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
48 helpful votes 48 helpful votes
“Beautiful layout, superb service.”
5 of 5 stars Reviewed December 12, 2013

We headed for Lanzarote with an open mind, seeking a relaxing Winter sun break. We were delighted to chance upon Jameos Playa, as it met & exceeded our expectations. The hotel itself is low-rise (as is the rule on this island) with lots of lovely garden areas set around the pools. There are attractive swimming pools and also decorative ponds with goldfish. The sun-loungers are gathered in pleasant, secluded areas so you feel that there are fewer people around! Although it is a large hotel, it never seems over-crowded. The hotel is right by the beach, with some nice little shops & bars nearby. The service was excellent, in the pool bars, the piano bar and also the restaurant. Although all meals are buffet service the staff are quick to find a suitable table for you, and to get drinks etc. Then you just make the most of the wide range of dishes available at each meal! The quality & themed nights are great. We were always spoilt for choice, and found it difficult to do every meal justice! After dinner there is entertainment, which was variable (some quite good, others at least a laugh.) followed by music to dance to (if you can move after the food!!) Our rooms were lovely, clean and spacious with everything you could want. We were on the ground floor with a patio overlooking gardens. We were surprised to find that, although the bars & beach & also the airport were very close, we were never bothered by any noise. The airport isn't 24 hours so that helps! As it was December the hotel was beautifully-decorated & festive. Sad to leave - now it's back to the diet !!

Room Tip: All low-rise so no issue of floor choice.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, February 21, 2014
Dear Hazel and Steve,

Thank you very much for your kind comment about your stay in our Seaside Los Jameos Playa ****.

We are very pleased to hear that you spent a nice and relaxed time with us!

Your kind comments regarding our food, our clean rooms and our entertainment in the evening will be passed on to the respective departments.

It is a pleasure to learn that you enjoyed your stay and that we were able to exceed your expectations.

We work hard to provide the best service for all our guests. Comments like yours are very motivating for the entire team.

Thank you again for staying with us and we look forward to welcome you back soon.

With our very best regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****
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2,034 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (575)
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Southport
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 9, 2013

I chose this hotel mainly for the tennis. It has 4 courts. The surface is 'carpet'. The hotel organises a 2 hour doubles tournament every day, costing 8 Euros. The other players were all a good standard, mostly elderly Germans, and some English, and I found them to be very friendly. Coaching is also available, but it's 40 euros an hour which is expensive.

The hotel is fantastic, probably the best I have stayed in. The only minor complaint was the noise from the corridor as people walked past or wheeled their suitcases - the floors are tiled so noises seem to echo. Also the mini golf course is the worst - wherever you hit the ball, it ends up in the same place.

I stayed bed and breakfast. There are plenty of bars and restaurants nearby. They were all generally pretty similar in price and quality. The walk to Puerto del Carmen takes about 30 mins and is only worth it for the exercise - its a trashy place.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, February 14, 2014
Dear Seaside Los Jameos Playa Guest,

Thank you for your review concerning your stay at the Seaside Los Jameos Playa****.

We are glad to hear that you enjoyed your holiday with us and that our tennis activities could contribute to make your visit a pleasant one.

We thank you for having stayed with us and we hope to have the opportunity to welcome you back soon.

With very best regards,

Beate Sekula
General Manager Seaside Los Jameos Playa ****
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Lyss, Switzerland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2013

Second time I stayed in this hotel. And once again it was excellent.
I stayed a week with my parents, grandparents and brother. We had halfboard.
The food was once again excellent. For dinner if you want they grill a variation of meat and fish the way you want it. They also do a theme every evening, for example we had Spanish, German, Italian, Mexican, Chinese and Swiss. But no need to worry, there is always something for everybody.
Also the staff is very helpful and really friendly. We checked-in online for our flight home and needed a printer. The staff was nice enough to print it out for us.
Another thing is, my mother had her birthday during our stay and she got a card and a bottle of champagne. Even though she doesn't drink any alcohol, she still appreaciated the thought.
The only thing that could have been a bit better was the Wifi in our room. But usually if you went to the balcony you got a halfway decent connection.
If you want to watch a bit of TV, then you will have a lot of channels to chose from. There are a lot of german and british ones.
Overall all of my family really loved the hotel and if we come back to Lanzarote we will stay there again.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, December 20, 2013
Dear Seaside Los Jameos Playa Guest,

We wish to thank you for your feedback posted on Tripadvisor and are pleased to hear that you were once again entirely satisfied with every aspect of our hotel.

As the well-being of our guests is of great importance to us, we want to make sure that everyone is provided with our best service at all times. Therefore we highly appreciate your evaluation in this regard.

We are delighted that you enjoyed your stay in our hotel however we are terribly sorry for the Wifi problems that you experienced. For your next stay please do not hesitate to contact our Guest Relation service or our Reception if you have any doubts, questions or requests. We are always eager to make you spend your perfect holiday at our hotel and if there is something we can arrange or solve for you we are very pleased to do so.

It was a pleasure to have you at our guest again and we look forward to seeing you soon. If we can help you any further with the booking process please do not hesitate to contact us.

Our very best regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****
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n.ireland
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 8, 2013

I have just spent 7 nights in this hotel with my husband and 21 month old baby. We paid £1350 for one week all inclusive. This hotel is spotless, the staff are extremely friendly and welcoming, and the hotel is literally 5 minutes from the airport - if you are booked to travel on coach transfers i would highly recommend that you hop into a taxi which costs €9 euro rather than wait for everyone to load up and board the coach etc. The majority of hotel guests were german/dutch, we found the hotel guests to be extremely friendly, kind and respectful, although we didnt chat much due to language barriers they were very easy people to be around. When we checked in we were told that we were in a standard room(which we knew) and that we were located on the ground floor, we asked to upgrade, paid £180 to get a bigger room on the 3rd floor. The rooms are clean and have good facilities, great shower with endless hot water etc, plenty of tv channels E4, BBC, ITV, CBEEBIES, CITV etc, a little fridge. We didnt get much sun on the balcony but it was november and we were never in during the day anyway. The manager of the hotel met us at reception upon check in and personally gave us a tour of the rooms that were available for us to upgrade which was a nice touch. I must say i noticed the manager was present in the hotel throughout our stay and was mingling with guests at various times throughout the day making sure you were enjoying your stay, i thought this was nice, we often seen her mucking in and helping out in the restaurant during busy times. The food is buffet style for each meal time. I can say that the food is excellent. Cold buffet served inside and hot food with live cooking stations outside, steaks, chicken, sausage, pork, various fish on offer every night and also lunch time, as well as endless salads, fruits, veg, bread, rice, chips, dessert you name it theyve got it. The drinks selection for all inclusive was suberb, gordons, smirnoff etc served as standard, proper soft drinks from the bottle, beautifuk wine, try the cava! My husband was keen on the cocktails too! We paid £650 each for the adults, we reckon we drank £100 a day in soft drinks and alcohol alone, so what Im saying is it is absolutely worth every penny and more to go all inclusive in this hotel. In the little resort where this hotel is there is no restaurant that would even comoare to the hotel restaurant anyway. The hotel had a beautiful great big bar/lounge inside the hotel where they had a kids disco every night at 815pm followed by a show for the adults, both were very good. Our child had a ball every night in there it is perfect for children. The entertainment was different every night, some of it was a bit cringy more geared towards older folk, but we were very happy to have a few drinks, people watch then head up to our room at 10pm with the baby. Its worth a mention that the beds are proper "hotel beds" with quality luxury matresses, not the usual little thin ones! All the other guests with kids seemed to do the same. The hotel has a back entrance that will bring you to a little shopping area and the beach. Its a lovely breezy walk out along the beach that will bring you into puerto del carmen (about 30mins), we took the baby out there most days for a walk and he would fall asleep. All in all, for this kind of money, you could not get a better service or a better hotel, ive paid much more for much less.

Room Tip: The hotel is pretty quiet anyway, we upgraded to a higher floor simply because my husband hates grou...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, December 16, 2013
Dear Seaside Los Jameos Playa guest,

Thank you very much for your detailed and kind review concerning your most recent visit here at the Seaside Los Jameos Playa****.

We sincerely appreciate your kind words and are delighted to read how much you enjoyed your stay with us and how much fun your child had at our Minidisco every night.

We continuously strive to exceed our guests’ expectations and our main focus is on our guest’s well-being. Therefore we read with great pleasure that you were more than happy regarding your room category and our all inclusive offer.

Thank you so much for acknowledging the efforts of the entire team and for mentioning the great value for money our hotel offers.

It has been a pleasure having you as our guests and we do hope to have the opportunity to welcome you back in the near future.

Warmest regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****
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Newcastle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2013

We are writing this review sitting in the lobby. This our second visit to Los Jameos Playa this year, we first visited in March 2013 and could not believe that there could be a AI as good as Mexico in Europe. We have traveled lot in Mexico (Cancun) and thought why can't we get AI as good in Europe,well you can and it is at Los Jameos Playa. The food & drink are second to none fresh fish, steaks and there's always a carvery serving chicken every night along with different meats from Rabbit to Duck, Veal to Pork the choices are amazing every night. So don't always believe what people say. My wife is a very fussy eater but has had no problems here. All the drinks are name branded as well yes not all drinks are included in AI but there's still plenty to choose from. The staff are all very friendly and helpful can't fault them even down to the cleaners. The only issue is the evening entertainment it's not to our taste more for the elderly clientele. If we come to Lanzarote again will definitely be staying here again.

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, December 16, 2013
Dear Seaside Los Jameos Playa Guest,

We wish to thank you for your feedback posted on Tripadvisor and are pleased to hear that you were once again entirely satisfied with every aspect of our hotel.

As our Seaside philosophy is to offer our guests a first class service and an exquisite choice of food, we are delighted to read that you enjoyed our gastronomy and our all inclusive offer.

It is nice to hear, that everything was to your liking once again and that you are planning to return in the near future.

Once again, we wish to thank you for your kind words and look forward to welcoming you back soon.

Kind regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort William, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 6, 2013

Just back today after a week at los jamos playa with my girlfriend, Hotel is spotless non stop the cleaners are cleaning, all staff very attentive and friendly, food was delicious good variety to choose from morning lunch and dinner, i drink the odd Baileys and the measures they serve were generous to say the least! The spa is beautiful too well worth getting a massage and the sauna/steam room are top quality. The whole hotel is unique from the hotel lobby to the palm tree gardens and its right next to the beach, Clientèle is mainly older couples which is scary in the sauna as they liked to go naked and looked disappointed if you wore shorts...Highly recommend

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, December 16, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you for your recent review on Tripadvisor and for highlighting our clean rooms and hotel grounds, excellent facilities and the outstanding cuisine.

As the welfare of our guests is very important to us, we are delighted to hear that you and your girlfriend enjoyed all the comforts of our hotel like our beautiful Spa and our attentive service.

It was a pleasure for us that you chose to stay in our hotel and we hope to welcome you back on future holidays.

Best regards

Beate Sekula
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 30, 2013

Visited last year and like this year, the hotel was about two thirds full during the start of October, yet again we were not disappointed, great food, spotlessly clean, friendly staff, don't listen to bad reviews the hotel is excellent.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Sekula, Manager at Seaside Los Jameos Playa, responded to this review, December 16, 2013
Dear Seaside Los Jameos Playa Guest,

We wish to thank you for your feedback and are more than happy to hear that you and your family spent once again wonderful holidays at our Seaside Los Jameos Playa****.

We continuously strive to exceed our guests’ expectations and our main focus is on our guest’s well-being as well as the quality of the food, which is only one of the highlights of the day. Thank you for mentioning the good work of our team and rest assured that I shared your comments with them.

You are welcome to contact us for your 3rd visit to Lanzarote. We will be at your disposal for anything you may need.

Warmest regards,

Beate Sekula
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Los Jameos Playa

Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Del Carmen
#2 On the Beach Hotel in Puerto Del Carmen
#2 Luxury Hotel in Puerto Del Carmen
#3 Romantic Hotel in Puerto Del Carmen
#3 Family Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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