We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel!” 5 of 5 stars
Review of Seaside Los Jameos Playa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Seaside Los Jameos Playa to your Saves list
Seaside Los Jameos Playa
4.0 of 5 Hotel   |   Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
Hotel amenities
Ranked #3 of 96 Hotels in Puerto Del Carmen
North Yorkshire
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
“Beautiful Hotel!”
5 of 5 stars Reviewed June 28, 2013

Just returned from a week at this beautiful hotel and I have to say it is possibly the best hotel I have ever stayed in. The food was amazing, rooms were large, bright and airy with flat screen TV and a fridge. The bed was large and comfortable and overall everything was spotlessly clean. All staff worked extremely hard and the cleaners never ever stopped.

I would definitely stay in this hotel again and would definitely recommend it to others

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 8, 2013
Dear Seaside Los Jameos Playa Guest,

We sincerely appreciate your kind words and are delighted to read how much you enjoyed your recent stay with us.

It makes us all very proud that you consider our Seaside Los Jameos Playa **** the best hotel you have ever stayed in.

We put every effort toward meeting and exceeding our guests’ expectations and our entire team wishes to thank you for highlighting that.

It was a pleasure having you as our guest and we are looking forward to your return.

Warmest regards

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,851 reviews from our community

Traveler rating
    1,178
    485
    139
    38
    11
See reviews for
751
763
29
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed June 27, 2013

Have just returned from one week's holiday at Los jameos playa, playa de Los pocillos, lanzarote. What a fabulous hotel. Staff are wonderful even though the was full they provided a fantastic service. Nothing was a bother. They were extremely polite. Service in restaurant was spot on with tables cleared quickly and drinks brought very promptly. A few birds did fly into the restaurant and help themselves to cakes and bread so this could be health risk which the management need to address! Service can be a bit slow at pool bars but with over a 1000 people staying it's to be expected. Entertainment was fair to poor. There was a magician one night and he was diabolical. He rambled on for ages trying to talk in different languages that no-one could understand. After rambling on for about 20 mins he started to throw cards on the floor one by one. Not much of a trick really. We left because we couldn't bear to listen to any more ranting as did most of the rest of the audience. The other cabaret acts were better but not up to a 4 star hotel standard. Pool area is lovely but the beds are very close. A tree was Bowen over in the pool area and 2 people were injured slightly. The staff then inspected the other trees and pruned some of the branches and fell another tree in case of another falling. Beatriz assistant manager said the couple were fine and enjoyed the rest if their holiday. She said it had never happened before but another was blown down at another hotel the same day. There were strong winds when we first arrived but they settled after 2 days. Rooms are excellent with very comfortable beds and pillows. They are very clean. I would definitely recommend this hotel but can't comment on the surrounding area as we didn't leave the hotel.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 1, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for taking the time to post a review on Tripadvisor.

We are so glad that you enjoyed your stay with us to the fullest and appreciated the service, the accommodation and the cleanliness of our hotel.

A direct feedback helps us to identify what our guests expect or would like to improve and therefore we wish to thank you for your comments. Rest assured that we will try new measures in order to keep birds away from our terrace and we will certainly take your observations regarding the entertainment acts into account.

It was a pleasure having you as our guests and we do look forward to welcoming you back in the near future.

Our very best regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2013

Returned for the second time and enjoyed it just as much as last year arrived to a glass of champage with champage, wine in the room and fresh fruit a nice touch thanks. Staff in the bars and restaurant worked very hard with a smile on there faces and could not do enough for you.
Rooms were of a good standard ,Televison with sky sports , bbc and itv channels. Food very good lots of choice the best we have had in anyof the 4*hotels that we have stayed in on the island.Booked with Monarch and jumped in a taxi to the hotel as its close to the airport.
Many thanks to all the staff for making it a very enjoyable holiday we will be coming back.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 8, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for choosing our hotel once again as your holiday destination and for taking the time to write such a great review.

We sincerely appreciate your kind words and are delighted to read how much you enjoyed your recent stays with us.

Thank you so much for acknowledging the efforts of the entire team!

It is nice to hear, that everything was to your liking and that you are planning to visit us again soon.

We are already looking forward to your return and remain with

Warmest regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2013

We have just returned from this hotel after spending a very relaxing 2 weeks. We thoroughly enjoyed ourselves.

Good food. Good wine etc., Good service. Good room. We were returning guests and hope to return yet again.

The staff work extremely hard and yes you may have to wait for a drink or for a table to be cleared and re set but as in all things at the moment they have obviously made a few cutbacks. However this did not spoil our stay and would recommend this hotel. The reception staff were always courteous and helpful. Martin, Beate and Heike were extremely helpful when we experienced water noise in our room and this was sorted promptly. We can't wait to return. Thank you to all at Los Jameos for such a great stay.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 8, 2013
Dear Seaside Los Jameos Playa guest,

Thank you for your review posted on Tripadvisor.

We truly appreciate your kind words regarding the friendliness of our team, the attentive service and the good food. Please rest assured that your comments have been shared with the team and that we will also make some changes in order to provide a swifter service.

It has been a great pleasure having you as our guest and we are looking forward to your return.

Warmest regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2013

We are just back from a 9 night stay at this resort. We travelled as a family of 6 (2 adults 4 young children). It was a fantastic holiday. The hotel is really geared for everyone young and hold to have a quality holiday. We had 2 adjoining rooms so plenty of space. The kids club was great and my kids loved going everyday. Well done to Jenny and Jesus for all their hard work.
There is a huge variety of choice in the buffet every evening and this is the only part of the holiday which proved hard work. This isn't the fault of the hotel the food is great and there is lots to choose from but if you are travelling with young children like mine who cannot be left unattended at the table it becomes a real chore getting all the meals gathered up for everyone. Each meal would take me around 5 trips up and down to the table so that by the time I sat down to have my own dinner everyone else had finished. Again nothing to do with the hotel just forewarning people travelling with young children!!!! Nightly entertainment was great again no reason to leave the hotel.We stayed half board but that was a huge mistake ....go all inclusive it is much much better value you save nothing going half board.
We travelled in June and got great weather for the kids overcast until around 12 each day but always warm and by 1pm everyday it was glorious with a good breeze which made the weather very bearable for kids.
We did venture outside the resort ......no reason to the kids were happier at the hotel.... We went to the waterpark....total waste of money and very expensive not to mention very cold and not great. we were recommended to do the submarine safari but it was €55 per person for 30 minutes so again forewarned is forearmed.
All in all an excellent trip to an excellent hotel and everyone is looking forward to coming back next year. Thank you Los Jameos Playa

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 10, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you for your very kind words posted on Tripadvisor.

It is a pleasure to hear that you enjoyed your recent stay at the Seaside Los Jameos Playa**** and that you were satisfied with our outstanding cuisine, the facilities of your rooms and the entertainment program.

Since we like to pamper families with children, we are delighted that the little ones enjoyed the playing facilities, pools and the kids club.

Rest assured that we have already shared your kind words with Jenny and Jesus from our kids club.

We are glad that you plan to visit us again next year. Should you have any questions or wishes prior to your arrival, please do not hesitate to contact us.

Warmest regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 25, 2013

Really beautiful hotel grounds, great facilities for children, excellent food, excellent nightly entertainment, perfect location on the beach near variety of very useful retail outlets. WARNING: Probably not suitable for young people in their twenties or teens looking for night life and lively adult fun.

Room Tip: Sea view is good
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 8, 2013
Dear Seaside Los Jameos Playa guest,

We wish to thank you for posting a review on Tripadvisor and are glad to read that you enjoyed your stay with us to the fullest.

Moreover we highly appreciate your fantastic comments regarding our outstanding cuisine, the wonderful facilities of the resort as well as our great entertainment program.

In the name of all staff members we would like to thank for vacationing with us and we hope you consider giving us the opportunity to host you again in the near future.

Warmest regards

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 24, 2013

Returned to the hotel for a second time and whilst overall I would give it a very good rating (cleanliness, choice of food etc) a couple of things niggled me. Firstly they have issues with birds flying into the dining room which are incredibly tame and on several occassions they settled on the food which cannot be hygenic. Secondly, getting drinks can be time consuming as it is always waiter service and particularly at meal times, whilst they come to you for your initial drink request, getting another one can be a lengthy process.

Room Tip: Select a category C type room as these have balconies with their own sun loungers. Far greater for s...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, July 1, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you for taking the time to review your stay with us.

As we strive to maintain and continuously improve our high standards, a constructive feedback and suggestions of our guests are of great importance to us.

We are so pleased that you appreciated the choice of food and the cleanliness of our hotel.

However we are sorry to learn that this time you were not entirely satisfied with the service during meal times. Rest assured that we have already addressed this issue with our team and will check if we need to make some changes in the workflow.

In regards to the birds please be informed that we apply several - environmental friendly – measures to keep them away from our terrace. Furthermore we ask our guests to not leave their plates of food unattended or uncovered. Please accept our sincere apologies for any inconvenience caused by this.

We do hope this will not prevent you from returning again in the future and hope to have the opportunity to welcome you back soon.

Kindest regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Seaside Los Jameos Playa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seaside Los Jameos Playa

Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Del Carmen
#2 Luxury Hotel in Puerto Del Carmen
#2 On the Beach Hotel in Puerto Del Carmen
#3 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Seaside Los Jameos Playa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

Owners: What's your side of the story?

If you own or manage Seaside Los Jameos Playa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.