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“Great Hotel” 5 of 5 stars
Review of Seaside Los Jameos Playa

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Seaside Los Jameos Playa
4.0 of 5 Hotel   |   Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
Hotel amenities
Ranked #3 of 96 Hotels in Puerto Del Carmen
west yorkshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Great Hotel”
5 of 5 stars Reviewed January 26, 2013

Just arrived back from a 11 night break cannot find a fault with this hotel.Went over 9 years ago on half board and it was excellent then .Staff from reception, waiters, bar staff and cleaners are a credit to your hotel.Also complements to all your catering staff excellent food hope to be back soon.

Room Tip: Any room you only sleep in it.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, February 11, 2013
Dear Seaside Los Jameos Playa Guest,

First of all we wish to thank you for having chosen our Seaside Los Jameos Playa**** once again as your holiday destination.

Thank you for your kind words, your review is greatly appreciated and we are glad that you enjoyed your stay with us.

We look forward to having you as a guest again. Thanks from the staff and myself.

Our very best regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,846 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (509)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Preston, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2013

Have just come back from this hotel and cannot praise the staff and the efficient way this hotel is run enough. The food was of a very high standard and always plenty of choices. The rooms were of a good size and spotless. Nothing was too much trouble. We will be returning in the very near future

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, January 25, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for your feedback.

We are very happy that we were able to fulfil your expectations and that you had an enjoyable time with us.

It was a pleasure to pass your kind comments about our staff on to them. Since customer service is one of our priorities we are grateful when it is acknowledged.

Once again we would like to thank you for your nice words and are already looking forward to welcoming you back soon at our Seaside Los Jameos Playa****.

Best regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 22, 2013

We have stayed at this hotel 9 times in the past 10 years and would not think of staying anywhere else in Lanzarote. Good food, excellent helpful staff,good facilities,great manager. On our last visit in April 2012 we met a couple from Teeside who had been going there every year since it opened
and sometimes twice or three times in the same year .
10 minute ride from the airport and right on the beach don't know what more one could ask for.

Room Tip: Higher rooms are better for outlook
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, January 25, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for your comment on Tripadvisor regarding your recent stay in our hotel.

We are honored to have such wonderful loyal guests! To know that we were once again able to meet your expectations makes us very proud and motivates us to continue giving our best in order to provide perfect holidays for our guests.

Once again we wish to thank you for your kind words and are already looking forward to welcoming you for the 10th time in our beautiful Seaside Los Jameos Playa****.

Best regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Espoo
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 19, 2013

Hotel is good. Breakfast exellent. Staff friendly and professional. Hotel Have discount-deal With both golfcourses in Lanzarote and they allso make reservations for teetimes etc. For you.
My opintonsa: good choise for golfers.

Room Tip: 2. And 3. Floor on seaside are my favorites.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, January 25, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for taking the time to share your experience at our hotel.

It is a pleasure for us to read that you enjoyed your stay in our Seaside Los Jameos Playa**** to the fullest. Moreover we are delighted that you took advantage of the two beautiful golf courses on Lanzarote, which are both easy to reach from our hotel.

We appreciate your review and hope to welcome you back soon – maybe even as a participant in our next Seaside Golf Tournament.

Best regards

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, UK
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 18, 2013

My wife and I would have given this hotel a five star rating – were it not for some aspects of the buffet food. Definitely, what makes this hotel stand out is the brilliant and efficient staff – particularly the waiters, waitresses and pool bar staff. We have travelled across the world but we can’t think of any better. The facilities are excellent and varied and particularly good for those with younger children, the gym is good but could do with a rowing machine and the pools are great. There were plenty of sun loungers and seating with most of the guests from the UK, Ireland, Germany and France. It is a great location, right next to the beach and a safe area for cyclists and walkers.
The food generally was very good – particularly the salad choice which was excellent and the sweets were dazzling. But there was no regular choice for veges/vegans among the main courses apart from pasta – plenty of meat and fish. No vege sausages at breakfast although the selection of fruits and cereals was good. But the hotel could offer a much better hot meal choice for veges, Some of the soup dishes were dire. Once we asked what the soup was and a surprised waitress came back and told us it was omelette soup(!) – although it was later labelled as Mexican. While another was called consommé but looked as if it had been made with oxo cubes. It would also have been good to put tea and coffee facilities in the room. I could not use the razor plug socket (220 volts) in the bathroom because it would not take my rechargeable razor – the first time I have encountered that for almost 20 years.
We were checking out in the late afternoon but the hotel set aside a courtesy room for us to change and shower at no charge – very good customer service. .
We stayed all inclusive and thought it was very good value for money with a good choice of drinks and we would return in the future in the hope the main courses would have improved.

Room Tip: All but 10 standard rooms are on the ground floor so if you want a quieter room try to get one of th...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, February 19, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for taking the time to publish your feedback on Tripadvisor.

We are glad that you enjoyed your stay with us and really appreciate your kind words about our staff, the facilities and the food.

Since the feedback of our guests is of paramount importance for us, please rest assured that all your comments have been addressed.

We regret that you have not contacted us immediately regarding your wish for a bigger variety of vegan or vegetarian meals. Our kitchen team would have been more than glad to prepare more vegetarian / vegan dishes for you.

Thank you also for your comment about the food labelling. We already addressed this topic and made some changes in order to label our dishes more clearly.

It was a pleasure having you as our guest and we are looking forward to welcoming you back soon to our beautiful Seaside Los Jameos Playa ****.

Kind regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2013

Just back from Los Jameos after one week stay all inclusive. We went for a special treat for our 40th wedding anniversary and what a treat it was. This hotel is amazing. We checked in at the reception and were immediately offered a glass of champagne while we waited for a porter to take us to our room. We were given a ground floor room which faced the pool area and had a large terrace. There was complimentary wine in the room as well. Everywhere was spotlessly clean, staff were very friendly and nothing was too much trouble. The food was fabulous and so much choice! My husband and I could not find any fault with this hotel and will certainly be going back, if not this year, then next.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, January 25, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you very much for reviewing us on Tripadvisor.

We are honored that you chose our hotel to celebrate this very special occasion and are happy that you enjoyed your stay with us to the fullest.

Once again we wish to thank you for your kind words and do hope you will return and visit us again soon!

Kind regards

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 15, 2013 via mobile

We were in Seaside Los Jameos over Christmas. We are a young family with an infant. I loved the island in December, will definitely come back (after I try Fuerteventura). Hotel looks great, very clean, well laid out, everything you need conveniently located within the premises. Service is great, especially at reception and in restaurant when they are not overwhelmed. Great for kids - lots of activities and my little one loved koi fish in the pond. All inclusive food is good but not great and repetitive. Desserts were amazing though I have to say. Good choice so always something to eat. Room was clean but not very clean (I found previous guests' hair on the floor after a week's stay). Bathroom plumbing is tired. Room was not big but we had a lovely balcony. Christmas dinner was a disaster - first there was no choice, you had to go to gala dinner. For that you had to queue for half an hour to get registered (why??). The menu included fish only, some guests went for kids meals to avoid fish. Again, why? families were placed in a separate less festive room and after an hour of no food and palpable melt down in the kitchen, we left and had an indian outside of the hotel. Also demographic during our stay was mostly older guests. I'd say if you are a gen x'er, keep looking. Wifi is slow and needs constant re-logging, restaurant requires dress code, overall impression - the hotel caters to more traditional tastes. Overall it's a 4 star property which for traditionalists would be ideal. Of course wonderful beach and beachside walkway overshadow everything and you will relax and enjoy Lanzarote anyway, if you are staying at Seaside Los Jameos or somewhere else

Stayed December 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Kuckenburg, Manager at Seaside Los Jameos Playa, responded to this review, January 23, 2013
Dear Seaside Los Jameos Playa Guest,

Thank you for taking the time to review your stay with us.

We are so pleased that you appreciated the service in general and the cleanliness of our hotel and that your little one enjoyed the activities we offer for families with children.

As we strive to maintain and continuously improve our high standards, a constructive feedback and suggestions of our guests are of great importance to us. We regret that you have not informed us immediately about the issues mentioned, because if there is anything our guests are not entirely happy with, we are always there to help and to provide a quick solution. Therefore if our team would have known, we would have seated you at another table and would have also taken care of a swift service. The same goes for the wifi– as of now our guests never experienced any problems with the connection.

Please understand that in order to ensure a smooth running of the Gala dinner we always ask our guests to order their six-course-dinner for Christmas a few days in advance. We wish to inform you that as every year our Gala menus did not only include fish, but also meat.

Once again, we would like to thank you for your comments and hope that we will have the possibility to welcome you back here in the future.

Kindest regards,

Martin Kuckenburg
General Manager Seaside Los Jameos Playa****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seaside Los Jameos Playa

Address: Playa De Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Puerto Del Carmen
#2 Luxury Hotel in Puerto Del Carmen
#2 Family Hotel in Puerto Del Carmen
#3 Romantic Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Seaside Los Jameos Playa 4*
Number of rooms: 530
Official Description (provided by the hotel):
The Seaside Los Jameos Playa is located alongside the beach of Los Pocillos in the quiet area of Puerto del Carmen. Architecturally inspired by the island style, the hotel has magnificent pools set in extensive landscaped palm gardens. Hotel guests can enjoy a wide variety of sports activities and entertainment, suitable for all ages, even for the youngest members of the family. ... more   less 
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Also Known As:
Seaside Los Jameos Playa Hotel Puerto Del Carmen
Los Jameos Playa Lanzarote
Seaside Los Jameos Playa Lanzarote/Puerto Del Carmen

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