We stayed at the Sol Lanzarote 19th August 2013 for 10 nights. Our family consists of 2 adults & 2 children aged 7 & 5 years. Our overall experience of this hotel was a good one.
First our arrival. Checking in wasn't anything to write home about, took 40 mins to do, room wasn't ready, offered another room & the reception staff were not very welcoming. The hotel is more of a resort than a hotel. Once we had our room card we struggled to find our way to the room which was accessed via the outdoor pool area, similar to an apartment, not a hotel. We didn't like that, it felt as though we were at a self catering apartment complex & not a hotel. It felt like we were detached from the hotel but tried to look upon this positively in that, if there was a fire, we would all get outside immediately.
Moving onto the room. Adequate, although nice was not up to the standard of other 4star hotels we have experienced. Beds were comfortable but the children slept on a sofa bed that was ok for our lightweight 7 & 5 year old but i doubt whether this would be comfortable for anyone any bigger. We were given a low level room as we requested. We paid for a pool view & that is what we got and this was very pleasant.
Food very, very nice. Enjoyed all our meals & something to please all of us.
Cleanliness was excellent and the army of Sol staff tending to the pool, gardens, reception, rooms etc was outstanding, faultless.
The pool area was very good. A choice of 3 swimming pools & a kids paddling pool. Very well kept, clean & cared for. A strange thing for us was the morning ritual of the sunbeds. Every hotel we appreciate will have their own take on how to control the reservation of sunbeds. At this particular hotel the sunbeds were chained together until 9am. Whats wrong with that you say??!! Stops people coming down to the pool at 5am & taking all the sunbeds. No!! Instead, people just stood in the place where they wanted their sunbed to be, sometimes leaving towels on the floor, reserving the spot! The parasols were few and far between which we were very disappointed with having 2 young children that needed protection from fierce midday sun. The parasols are on the back row of the sunbeds not close to the pool where parents need to watch their kids swimming. They are also fixed into the ground preventing anyone from moving them. So basically if you have kids that you need to watch like hawks in the deep swimming pools, you fry in the sun!
The entertainment team need a mention too. Excellent. Very good shows at night, however the entertainment is provided in a small lounge area. If you want a seat to watch the evening show you have to be there at 7pm to secure a seat.
Despite any of the negative points we had a super holiday & really made the most of our stay. Would we return? Probably not but never say never.
- Also Known As:
- Sol Lanzarote Hotel Puerto Del Carmen
- Sol Lanzarote Puerto Del Carmen
- Sol Lanzarote Hotel
- Sol Lanzarote Aparthotel
- Hotel Sol Lanzarote
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