I have never written a review before, but felt compelled after visiting here. We ordered a BBQ chicken pizza, which was basically served with one small piece of chicken which had been stripped to the smallest individual strands of meat and spread over the pizza! The BBQ sauce was about half a bottle's worth, which was way too much, with the result that we couldn't eat it. When we asked about it, we were told that that was the way they made it, so tough! They need to buck their ideas up and treat their customer's properly, because if they continue to serve food and treat them in this way, I'm afraid they will be out of business soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 28, 2012
Report response as inappropriate
First of all we would like to apologize for taking so long in replying your statement of your experience with us, as we have only just registered with TripAdvisor. Being a business that has been open and successful since 1985 under the same management we take our customers opinions very serious and we thank you for taking your time sharing yours as this enables us to constantly improve.
After reading your opinion we spoke to our employees and they recalled it and admitted that when retiring the dishes the waitress noticed that little less then half pizza had been left and so for asked if it hadn't been of satisfaction, being this when and how, according to her, you stated it was covered in too much barbecue sauce. The normal procedure in our restaurant is that when a customer is not happy with the dish we either change it for something else or it's deleted from the bill. In this case our employee wasn't sure what to do as you had eaten half of the dish and only complained once finished the meal. It's clear she failed to give you a solution and off course we do not find acceptable the answer you were given and acknowledge that you were not treated according to our standards and policy. To amend future problems of the same nature we now ask our clients half- way through their meal if everything is of their satisfaction.
Hopefully you will give us the chance to make up for the experience and enjoy one of our pizza's the way it should be, being the signature dish on our menu and what we are well known for on the island.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.