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“Faultless visit yet again!” 5 of 5 stars
Review of Club del Carmen

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Club del Carmen
3.0 of 5 Villa   |   Calle Noruego 2, Urb. Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain   |  
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Certificate of Excellence 2014
Northallerton
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Faultless visit yet again!”
5 of 5 stars Reviewed May 29, 2013

In one word amazing!
Regardless of the amount of times my family and I have been here I am always blown by the level of customer service we and everyone receives.
Yes there are certain issues that need addressing in term of bringing resort "up to date"! But that's where it stops!
You will not find a warmer, friendlier, caring environment for the customer.
The whole team are fab and you can see they enjoy what they do. Nothing is a chore and they take pride in serving us (the customer) and love where they work.
This to me is a breath of fresh air!
Keep it up team CARMEN I hope that Mr Cloobeck visits soon and gives you praise on what an excellent job you do!
PS see you next May!

Room Tip: All of excellent standard. But the villas overlooking the road are the best to wind the days away wi...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, June 11, 2013
It is a part of our ethos to deliver an exceptional standard of accommodation and customer care in order to create a home like experience, ensuring that all our guests can relax in a friendly atmosphere. Thank you very much for your words of appreciation referring to our team! We are delighted to read that you intend to pay us another visit next May, till then!

Marcos Domato
Resort Manager
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167 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • French first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
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English first
welwyn
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 7, 2013

We own points so we booked this through the Diamond Resorts system, who own the complex, we visited in Feb 2012 and really liked this resort.

This is a compact resort, with the pool area next to the road, no gardens, we were lucky to have fabulous weather , so spent quite a lot of days around the pool, the one big problem is the lack of sun shades/umbrellas, what is available are fixed into the ground and if you do not get down to the pool early and claim one you could find it a bit too hot to sit in the sun.

Also people tend to stay around the pool all day, so it can be quite crowded if the weather very hot.

Saying that if your apartment is on the ground floor you do have your own terrace & umbrella. The balcony's also have sunbeds, umbrellas, table & chairs, but it is all a bit squashed in.

Apartments are functional, a bit dated, clean, comfortable beds, towels are o.k. could be bigger, pool towels are provided, which I really appreciate.

The staff are lovely, a special 'thank you', to Zubi the lifeguard, such a happy, helpful guy
who obviously loves his job, also Maise on reception, who again made you feel very welcome.

This complex is not luxurious, but very relaxing and comfortable, we like it and will defiantly return

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, May 11, 2013
Thank you for sharing your recent holiday experience with us - we are glad to read that you have found our resort comfortable and relaxing. Every day we hope to ensure that our guests have pleasant stay, enjoying the sun in a welcoming atmosphere and we are happy to know that we have been successful. Of course we will pass on you compliments to our team - thank you! We regret that you did not find sufficient shade by the pool side and we will address this issue during our next budget meeting. We hope that you had an otherwise pleasant stay and we look forward to seeing you again soon!

Marcos Domato
Resort Manager
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 26, 2013

Arrived on 18/04 for 4 nights, booked a 1 bedroom via points and receive room 1 0 apartment which was a ground floor by reception which was great.

Check in was fantastic, the lady that works during the day is excellent! friendly, chatty and helpful!

The apartment was a good size with a separate bedroom, small bathroom and large area with sofa, and kitchen. Apartment is a basic quality prepared to other diamond hotels, in need of a refurbishment especially the bathroom!

Pool was lovely and the pool bar is great value and great staff working. sunbeds was not an issue, lifeguard during the week is excellent always helping guests find sunbeds and very chatty to everyone and also has lilos for guests to enjoy!

Lovely location nearer to the beach than advertised on diamond website however no sunbeds so much nicer sitting by the pool, and a short walk to hundreds of shopping and restaurants. Bars and nightclubs a 3 euro taxi drive which is ideal!

Overall loved this place will hopefully be back in august if can get booked in thanks for a lovely stay :)

Room Tip: most apartments have pool view the low floor was lovely would recommend
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northallerton
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2013

I'm writing this review be for I fly back to lanzrote and stay at CDC, it's our forth year there, we fly the 10 may and stay for 10 days, it's a fantastic place to stay staff are outstanding , we go for my birthday and was made to feel so special last year. We carnt fault anything about CDC. Looking forward to be back in may.

Room Tip: Villas over looking the road you can sit with a glass of wine and watch the world go by.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, April 19, 2013
It is very reassuring to know that year on year we are successful in contributing to you having great stays and we are looking forward to giving you another warm welcome very soon indeed!

Marcos Domato
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leek, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 7, 2013

We own 2 weeks on this resort so we go out most years weeks 12-13. The resort is only a short taxi ride from the airport (contact the resort before your holiday and they will arrange transport from the airport @ a very good price). The staff at the resort are excellent Rafael, Montse Veronique, Maizie & Mandy in reception, Housekeeper Lupe kept are Villa very clean and changed linen and towels often. Just across the road is the beach, Supermarket is just around the corner as are some restaurants.

Room Tip: We stay in Villa 16 which has sea views, it is in a quiet area just a little from the pool and bar.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheadle, United Kingdom
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 5, 2013

Had another great week at CDC ,obviously the weather being perfect helped.Before I say anything about the apartments can I say a big thank you to scooby and Erwin I think their names are right they did a really great job with the children.we had 2 apartments 1p and 1o which were perfect( thank you reception) the only fault I would find is like other people is the bathrooms need updating .the staff at CDC couldn't be more helpful.the resort was full so the rush for sun beds was comical to watch ,people lining the area for 15-20 minutes whilst the pool is being cleaned ,but we all enjoyed the holiday

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, June 7, 2013
We are pleased to read that you have enjoyed your stay and found your accommodation well designed and comfortable. It is important to us to ensure that our guests can enjoy their stay in a homelike atmosphere and we are pleased that you consider our team members welcoming and helpful. We are looking forward to the next opportunity to be of service to you and your family!

Marcos Domato
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 17, 2013

We have just returned from a week of sunshine at Club Del Carmen. Having been members of Diamond Resorts since the days it was GVC we have seen the highs and lows of the accommodation. This was up there with the best and although the apartment could do with a facelift in the bathroom the rest was to the usual high standard.
We received a warm welcome from all the staff especially Masie in reception who could not have done more to be helpful.
One nice touch was the offer to deliver a 10 liter bottle of water to the room to save having to collect bottles from the supermarket.
We always could find space around the pool and the lifeguard was always there to assit in moving beds around.
The onsite restaurant offered a good range of meals and snacks but with the town close by there were lots of other delights to explore as well.
An excellant weeks break to get some sun and we would certainly return.

Room Tip: We had the 2 bedroom unit T6 on the third floor. However there are no lifts.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, March 21, 2013
We are delighted to read about your lovely stay here with us and we are happy to have been able to offer you our excellent service and great standard of accommodation. We are pleased that you remain to be a satisfied guest and we hope this is just one of many great visits yet to come!

Marcos Domato
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club del Carmen

Address: Calle Noruego 2, Urb. Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 76 Specialty Lodging in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club del Carmen 3*
Number of rooms: 17
Official Description (provided by the hotel):
Located on Puerto del Carmen, Club del Carmen is perfectly situated just two minutes from the beautiful picturesque beaches of Playa Grande and Playa Chica where you’ll find a host of sporting activities from diving lessons and snorkeling to Jet Ski® rentals and parasailing 70 miles off the coast of Africa. The most popular resort on Lanzarote, Club del Carmen provides a superb swimming pool, extensive sun terraces and a rooftop deck, as well as beautifully decorated accommodations in typical Canarian style, providing the perfect vacation spot within easy reach of the buzz of shops, bars, nightclubs and restaurants of the Paseo Maritimo. ... more   less 
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Also Known As:
Club Del Carmen Hotel Puerto Del Carmen
Club Del Carmen Lanzarote/Puerto Del Carmen

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