Great hotel - I was there for a conference for a day (my choice as my colleagues were there for 2 days). It's such a pity that the resort is a 4.5 hour drive from Joburg, as the setting is beautful and the room I stayed in was large, very modern and very well appointed. I have issues with most hotels and the number (or lack thereof) plug points. No problems here. Also the bathroom is ridiculously large and has a separate shower from the bath (always a winner for me).
So.. the concerns?? Very few, but:
- the gym REALLY need to be looked at. Given that this is a resort it is not well appointed at all. There were no sweat towels available, the water was not chilled and the facility is not air-conditioned. I was terribly disappointed in this aspect of the resort
- the wifi seriously needs to be looked at. The coverage is patchy at best and does not extend to all conference rooms. For me that is a SEVERE deficiency. Given I was there for business I needed to stay connected and in contact and this proved very challenging. Also, when using the wifi it was pretty slow and not what I would have expected from this level of facility/resort
- service levels from staff are poor. The staff are apathetic and hard to pin down. At lunch today it took a waiter nearly 20 minutes to deliver a series of drinks to my party of five. This really is terrible service.
It is such a pity that these, for me, critical aspects of the facility have been overlooked. Had they been in place I would have rated the resort 4/5 stars.
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