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“Food great, service unacceptable” 3 of 5 stars
Review of The Pig and Plough

The Pig and Plough
Route 74, Winterton 3340, South Africa
036-488 1542
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Ranked #5 of 8 Restaurants in Winterton
Cuisines: European
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Winterton, South Africa
Senior Contributor
39 reviews 39 reviews
13 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“Food great, service unacceptable”
3 of 5 stars Reviewed May 6, 2014

We ate here on the last Sunday of a season of public holidays. Half the restaurant was closed off awaiting the arrival of a Christening party. We sat with menus waiting to order until my wife chased down a waitress - closetted with her colleagues chattering away. We then waited a further 40 minutes for our food to arrive and didn't see the waitress or manageress in the interim. The food was excellent, well cooked and presented if slightly pricey for breakfast. No one appeared with our bill, so again, we went looking and found our waitress handling a queue of people at the till witing to pay for their food.
This is a really super spot with great ambiance and food but the management need to sort out the staffing issues in terms of numbers and training.

  • Visited May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PigandPlough, Manager at The Pig and Plough, responded to this review, May 8, 2014
Dear Sir, Thank you for taking the time to send in your comments. I am really sorry about the service you received from us. I am a new manager here & I only wish to do well. I will try my best to get our service levels up to standard. Staff training is at the top of my list. I do hope that you will come visit us again and give us a second chance. I am pleased that you did enjoy your meal under the circumstances .Take care, Kind regards - Jolene (Manageress)
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42 reviews from our community

Visitor rating
    7
    25
    9
    1
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Cape Town
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Pizzas”
4 of 5 stars Reviewed April 14, 2014

It is so nice to relax at The Pig and Plough ! have a nice cup of coffee and eat there delicious pizzas

Visited April 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Fantastic Little hide away!”
5 of 5 stars Reviewed March 18, 2014

This is our first visit to the Drakensberg area and what a joy it was to discover the quant Pig and Plough! We fell in love. Food was excellent value for money, Katie and Siza's service was well received with smiles all over. We were very surprised to see people complaining about cheesy pizzas and bad service!!! Some people just like to complain...we on the other hand would like to take Pig and Plough back home to Gauteng where friendlier people will know the value of good food!!!

  • Visited March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PigandPlough, Manager at The Pig and Plough, responded to this review, March 20, 2014
Thank you for your kind words. I am pleased that you enjoyed your meal & your visit to our shop. Sorry we can't be in JHB, but please feel free to bring your Joies friend to us. :-) .
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great restaurant ”
5 of 5 stars Reviewed March 18, 2014

Great food, great service, the new manageress is really on the ball, the staff is friendly and helpful. A must stop!!! !!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modimolle, Limpopo
1 review
1 helpful vote 1 helpful vote
“Fantastic Pit-stop enroute to Midmar”
4 of 5 stars Reviewed February 10, 2014 via mobile

Wow!!! We stopped for a pit-stop on the way to the Midmar Mile, after lunching on a delicious plate of Ribs and Chips, kids stretched legs running on the lawn, enjoyed the friendly staff, our 4x4 would not start :-(
Jolene immediately helped with jumper cables, but to no avail. She then drove me to the local tyre supplier and he could assist. Good food, good service and a manager who knows the meaning of "going the exra mile"!!!!! Thanks Jolene and all success to your fabulous deli and gift shop. We WILL stop again, regards Joanne

Visited February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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