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“It's ALL about location” 4 of 5 stars
Review of Sheraton Brussels Airport Hotel

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Sheraton Brussels Airport Hotel
4.0 of 5 Hotel   |   Brussels National Airport, Zaventem 1930, Belgium   |  
Hotel amenities
Ranked #1 of 4 Hotels in Zaventem
Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
“It's ALL about location”
4 of 5 stars Reviewed April 6, 2014

If convenience to the Brussels airport is what you need, this can't be beat. Hotel is about 40 feet to the terminal entrance.

Otherwise, typical business hotel. Good dining options, rooms are comfortable and quiet. Just what a business traveler needs.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, April 8, 2014
Dear Guest,

Thank you for these nice feedback. We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Madrid, Spain
1 review
3 of 5 stars Reviewed March 31, 2014

I stayed only a night. I realised I forgot my watch in the bathroom 5 hours after the checkout. Strangely, the housekeeper did not find anything. Either I am a liar or they have problem of staff in this hotel.

The room was ok, a little bit noisy which is normal for a hotel located near an airport.
The breakfast was expensive (26EUR) considering the average food served.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, April 1, 2014
Dear Guest,

We are sorry to read your remarks. As informed to you personally by our Assistant Housekeeper, we are doing a read-out of your room lock, so we can personally check with all the staff members concerned if anybody has found the watch and then inform you personally of the outcome of the search. Unfortunately it takes some time to follow this procedure.

Thank you for your patience and kind understanding.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
123 reviews 123 reviews
57 hotel reviews
Reviews in 50 cities Reviews in 50 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed March 23, 2014

If I wanted to see Brussels, I would likely stay somewhere else, but as an airport hotel, the location for leaving or arriving from a flight is excellent, no shuttles required. It is right across from the terminal, and a taxi has easy access. The front desk staff were friendly, and had me checked in quickly. They clearly explained what was included in the rate I had, and I was off to my room.

The bed was comfortable, and being able to have a cup of tea in the room was appreciated. Mine was a short stay so I didn't have a lot of time for TV viewing, so I can't comment on the channel selection. The internet worked OK. The hotel is well sound proofed, I did not hear any airplane noise.

The buffet breakfast has a large selection of items, and seems to try to cater to many different cultures in their breakfast offerings.

The check out was efficient and friendly.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, March 27, 2014
Dear Guest,

Thank you for sharing your comments. We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coronado, California
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 19, 2014 via mobile

Literally right across the street from the airport, and thus steps from the airport train station as well. Perfect place to stay before flying out in the morning. Breakfast available, good SPG club lounge, comfortable bed, restaurant and fitness center all pretty good.

I arrived, got a run on their treadmills, jumped a train downtown for dinner and quick evening sightseeing before my morning flight. Train is €17 to Central Stn and return, runs about every 20min through 2330 returning.

Definitely the way to go with a morning flight.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for sharing your feedback. Happy to read that you appreciate our location across the airport terminal and that you enjoyed your stay.

Looking forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking, Surrey
Top Contributor
154 reviews 154 reviews
56 hotel reviews
Reviews in 57 cities Reviews in 57 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 18, 2014

I was most impressed by this hotel! It is, literally, 39 steps from the terminal building but, I have to say, I had one of my best night's sleep in a hotel and definitely in an airport hotel at this Sheraton! My room was spacious and well equipped, although free WiFi would have given it a 5* rating - but 10EUR for 24 hours is not too bad!

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for sharing your feedback. We are happy to read that you enjoyed your stay and that you had a good night 's sleep, thanks to our Sheraton Sweet Sleeper bed. Looking forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
東京
Top Contributor
204 reviews 204 reviews
103 hotel reviews
Reviews in 64 cities Reviews in 64 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 18, 2014

This hotel is located just across the car lanes of airport terminal thus just a few minutes walk from the exit, ironically it takes more than 10 minutes from the boarding gate to the arrival lobby of the airport.
Staff are general kind and helpful and facilities are acceptable but bath facilities are bit obsolete and room is bit too dark even with full lighting. ブリュッセル空港は、搭乗口から到着ロビーまで10分以上歩かされるが、このホテルは、空港ビルの斜線をはさんだ反対側にあり、歩いてわずか2~3分。設備はまずまずだがお風呂などはちょっと古く、部屋の明かりを全部点けても暗く、古臭い感じがする。

Room Tip: Nothing special.
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, March 20, 2014
Dear Guest,

Thank you for sharing your feedback. Your comments were duly noted. Looking forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 14, 2014

Hotel right on property very nice inside and outside. Not great location for anything but catching a flight or train. The restaurant on property is not bad either. Clean/large american style rooms with a very low noise level for being on airport property.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, March 18, 2014
Dear Guest,

Thank you for sharing your nice comments. We are happy to read that you enjoyed your stay; looking forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Brussels Airport Hotel

Address: Brussels National Airport, Zaventem 1930, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Zaventem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zaventem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton

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