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“Perfect location” 4 of 5 stars
Review of Sheraton Brussels Airport Hotel

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Sheraton Brussels Airport Hotel
4.0 of 5 Hotel   |   Brussels National Airport, Zaventem 1930, Belgium   |  
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Hotel amenities
Ranked #1 of 4 Hotels in Zaventem
Brussels, Belgium
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“Perfect location”
4 of 5 stars Reviewed September 19, 2012

Wake up, cross the street and you're in Brussels Airport terminal. Location is great for early morning flight.

Room was clean, decent size and soundproof.

Facilities were not the best of airport hotels in Brussels. But still very comfortable and its location more than erases the difference! Especially for the only one night before my flight.

  • Stayed October 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Riga
Top Contributor
79 reviews 79 reviews
64 hotel reviews
Reviews in 60 cities Reviews in 60 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 15, 2012 via mobile

Stayed here twice in August when flying though BRU. Price was moderate for airport location, staff helpful with giving advice, recommendations on going into the city etc. Room was clean and quiet and plenty big. We would definitely stay here again.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 25, 2012
Dear Guest,
Thank you for the nice feedback, looking forward to welcoming you back soon.
Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Top Contributor
61 reviews 61 reviews
57 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed September 13, 2012 via mobile

Poor quality, shabby rooms, 249EUR a night ... This Sheraton is just as bad as my last visit 10 years ago. Luckily being in front of Brussels Airport departures it gets guests but I'd doubt they stay more han one night. Come on Sheraton this is not really you!

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 17, 2012
Dear Guest,

Thank you for sharing your comments. We're sorry to read that your stay did not meet your expectations.
All our guest rooms and corridors will be renovated by the beginning of next year.
We look forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Zaventem hotels

Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 12, 2012

As the hotel is only a few steps from the airport it is ideally located .. but that is all that it has going for it. The hotel is in need of an upgrade, the floors walkways and rooms are not nearly of the standard expected of the Sheraton Brand, they are dated and un-welcoming. Better to stay at a 3* hotel like the Novotel which is more modern and welcoming at around 1/3rd of the cost.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 13, 2012
Dear Guest,

Thank you for sharing your feedback. We are happy to inform you that all our corridors and guest rooms will be renovated by the beginning of next year.
Looking forward to welcome you back with us soon.
Best regards,

Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
94 reviews 94 reviews
47 hotel reviews
Reviews in 49 cities Reviews in 49 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed September 11, 2012

Predictably, the Sheraton's location directly opposite the Brussels airport terminal building means you pay for the convenience, but overall this is a good hotel for a short stay ahead of an early morning flight.

The hotel lobby is always busy with passengers and crew checking in, many with lots of luggage but during our 2-day stay I observed there was never a long queue. I was soon in my room, which had a nice view over the runway, mercifully without any noise though. The room itself was large and had all the amenities you needed for business or pleasure. The bed was large and comfortable, the bathroom also large with a nice, powerful shower plus complimentary toiletries and bathrobe. The mini-bar was well-stocked and not too expensive and there was an iron and trouser press.

The restaurant is in the lobby area. Dinner was fine, not too much choice of food but the service was friendly, multi-lingual and very good. Breakfast was extortionate at over 20Euros per person, but the choice of food was quite good and the surroundings pleasant. I just wish they would wash the windows as they were so dirty it was like looking out through fog!

The test of a hotel is the service you get when things go wrong. Our safe malfunctioned and we had a friendly engineer in our room less than 10 minutes after we reported it to Reception. The only other point was the slightly dirty carpets in the communal areas. This isn's surprising given the volume and turnover of guests, but given the price charged it's not really acceptable.

Overall, I would recommend the Sheraton for its location alone.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 17, 2012
Dear Guest,

It is nice to read that you appreciate our hotel and its service. All our corridors and guest rooms will be fully renovated by the beginning of next year.
We look forward to welcoming you back soon.

Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 10, 2012

I booked the hotel as i had to catch a 7am flight. Too bad i arrived way past midnight so effectively i only had about 4-5 hours to enjoy the hotel. The hotel was a little dated but pleasant enough. The bed was VERY comfortable and i was able to have a good solid 4 hours of sleep. Nice warm shower. And after checking out at 5am, i simply crossed the street to the airport, feeling refreshed enough. What a breeze!

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 11, 2012
Dear Guest,
Thank your for the nice comments.
We are happy to read you enjoyed your stay.
Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
89 reviews 89 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 9, 2012

Taking an early morning flight out of Brussels we stayed at the Sheraton Airport Hotel and had a pleasant stay with helpful reception staff that handled the check-in well and advised us on how to get easily to the centre of Brussels by the airport train. There is no ice machines in the hotel, but room service delivered a bucket of ice in no time upon request. The room was quiet, large at European standards and well appointed with a good bed.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 11, 2012
Dear Guest,
Thank you for giving us your feedback.
We look forward to welcoming you back soon.
Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Brussels Airport Hotel

Address: Brussels National Airport, Zaventem 1930, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Zaventem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zaventem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton

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