It's all about expectations. I was expecting quiet elegance, emphasis on spa treatments, service, and class. It was more like being on a crowded, family-friendly cruise ship. Everyone seemed to be having a good time, though, so if you're coming with that expectation you'll love it.
Our rooms were average. We had some trouble upon check-in, as they had us scheduled for a 3-bed room, when I had specified (and confirmed) that we needed 4 beds. They finally switched us to 2 rooms, each with the smallest twin beds I had ever seen in a hotel, but that's what we requested, so I can't complain. The bedding was faded and tired looking, and there was only one thin pillow on each bed (they brought us more upon request). The rooms were plenty big, with a papasan chair, desk, table and chairs, and a 2-part bathroom (shower and toilet in one room, sink in another).
The spa is large, and the prices for services were extremely reasonable (around $30 for a massage, with lots of different services offered), but I didn't try any, so I don't know how good they are. There is an indoor/outdoor pool (you swim under a wall to get outside), and some outdoor pools too. Everything is heated by the thermals, so it's all very warm, and there's no cool pool option on hot days.
There's a big restaurant, with a huge buffet at each meal -- tons of options. The food was good, and the desserts were beautiful and delicious. Sodas (and maybe wine -- I'm not sure) were included. There's also a snack bar, but it wasn't clear what they served besides sodas, because there was no posted menu, and any time we tried to order something we had to wait so long for the server to take our order that we just gave up.
There's a big game room, with pool, air hockey, a small stage, and what looked like a video game set-up (like Nintendo); always very busy. You have to walk through here to get to the restaurant, and it's very noisy and chaotic. There's also a big exercise room, with top-of-the-line brand-new equipment, that you have to walk through -- it was usually empty. There are movies shown 4x a day in their small theatre -- we saw "The Dark Knight." We were the only ones in the theatre, so on our request they showed it with English subtitles.
There are horseback rides offered 4x/day, but you're only allowed to go once per day per hotel room. That's the only activity my daughter wanted to do, so I asked them to bend that rule, which they did without too much trouble. The horses were slow and gentle, and the guide friendly, but the rides are only 25 minutes, and you're not allowed to even trot, never mind canter. Pretty boring. There's also what they call a farm (granja) that's pretty sad -- some goats and chickens, and regional animals, all in small cages -- no chance to pet them or anything.
There are computers in the business center. You have to pay in advance (I think it's $1 US per 1/2 hour), and it shuts off automatically when your time's up (it gives you a 2-minute warning, first). Kind of annoying.
We were there on a Friday and Saturday night. Saturday the place was hopping -- TONS of kids, large family reunions, etc. -- and this is in the low season (but it was Carnaval). Guests are mostly from Uruguay, Argentina and Brazil -- our horse guide said it's rare to have Americans there. None of the hotel staff that we met spoke any English (we speak Spanish, so that was fine).
It was a 9.5 hour drive from our previous hotel (San Pedro de Timote, in Cerro Colorado, near Florida), and 8 hours to our next stop in Colonia, so it's really not worth the trip, in my opinion. It was anything but relaxing, which is what I was hoping for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.