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“Enjoyable Caravan Park” 4 of 5 stars
Review of Parkdean - Sundrum Castle Holiday Park

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Parkdean - Sundrum Castle Holiday Park
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Coylton, By Ayr | Ayrshire, Coylton KA6 5JH, Scotland   |  
Hotel amenities
Perth
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Enjoyable Caravan Park”
4 of 5 stars Reviewed February 2, 2013

We came to Sundrum Castle in our touring caravan and the pitches are very good, the toilets/shower block are kept clean. There is a chip shop on site and restaurant in the clubhouse. The kids really enjoyed there stay. I was pleasantly surprised. Will defo go back.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2012 via mobile

Enjoyed our stay in our tourer....very clean toilets and showers....the chicken and chips from the chippy was lovely and the staff were friendly....we all loved the swimming pool especially my wee daughter who loves the water the staff were also friendly.......

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 5, 2012

Went with the sun holidays in end of october, payed a fortune (got more nights for less than half the price in Norfolk) for an upgrade to the second best caravan, accepts pets, central heating and double glazed etc. When we arrived all the lights blew as soon as one was switched on, the main bedroom had a hole punched through to the second bedroom with paper ripped off, and the small double mattress hung over the homemade base by about three inches each side. The second bedroom had a fitted table in it that looked tike it had been used to strip down an old engine on, and none of the bedroom wall lights were fitted properly.....all looked like they were hanging off! Started to mention things to reception, beginning with the state of the bedroom wall, and was met with a cheery...'yeah.......we know'!..........so left it at that!
The park itself is very small, with only really a pool for entertainment during the day, and you can only use it in strict 60 minute time slots.
The evening entertainment for kids is quite good, but only really for under tens.......and was the same every night.......and for some reason they only ever let the kids from even numbered caravans win the nightly competition!
If you like chicago town frozen rubbish, or everything deep fried, then the food will suit!
Overall, a weekend is really enough here, just hope your allocation is ok!!

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2012

nice tidy park, great location, pool good, tam o shanter bar nice but only one lager ??? carling yuk! arcade needs up-dating. entertainment was pretty good for kids and ok for adults. our weather was awful heavy rain all week but no ones fault. little grass verge outside our caravan was tretcherous very dark walking back to caravan pot holes in road no seperate pathway!
Only complaints were getting hold of reception late on was impossible, when my partner slipped on the grass verge edge i tried to inform them but got passed onto security who then passed me on to a mobile who told me to leave a voicemail ALL automated messages.
She ended up in hospital with morphine injections for the pain due to torn ligaments and muscle in her thighs on crutches for 4 to six weeks.
one final thing a male lifeguard was dozing off due either to alcohol or something else ?? !!

our caravan Number 6 had awful condensation issues there was mildew on the curtains, the upholstery was ripped in places and the tops of the cushions got very damp often.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kirkcudbright, Scotland, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2012

We had a two night stay in our own tourer. Check in was fast and efficient. The park has been well thought out with the tourers being sited close to the complex, in which the amenities are kept. There is a restaurant and a takeaway there, the food was so good in the restaurant that we never tried the takeaway. Staff are all very nice . My son enjoyed the pool which even has a flume.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wishaw, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 29, 2012

We went Monday to Friday on the Sun holidays and were totally expecting a dump and that it would be run down due to the time of the month, especially after some of the reviews on here. However, we were pleasantly surprised. The caravan was lovely and clean, although due to our own fault we were frozen until the Wednesday after accidentally we came across heaters in the rooms.The entertainment was entertaining especially for my 3 year old who loved Sid & Lizzie, and Nikki one of the reps was especially nice and helpful. The bar and shop are extortionate as you expect and its a drawback if you dont have a car and have kids because if you don't plan on staying on site all holiday, then you've a 15 minute walk into Coylton, and there is no path beside the busy road. It was heavy rain during our stay so I imagine we would have been bogging on reaching the town and thats before going anywhere. I thoroughly recommend going into Girvan where there is a lovely swing park and a great restaurant The Harbourhead Restaurant which is very reasonable but we just had tea and scones and I have to say we all agreed we'd never had a scone like it. Also there is Heads of Ayr farm, expensive but wee one enjoyed it and the adults weren't bored either. The swing park at Ayr beach too.All in all, I would come again.

Room Tip: We got a no pet/smoking caravan which i think helped.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed September 24, 2012

This is a kid's entertainment park and nothing more. We were there with a tent, looking to camp. They would not let us pay the price of caravan site in order to get power. The tent sites are just about in the middle of the parking lot, if you want a flat spot, absolutely on a side hill if you want to be away from the cars. We wanted power to charge our phone and were told to come into the bar to do that. Wingell, the bar was insane. It was full of Xfactor wannabes first playing to the kids, then switch to punish the adults. The only people in the place were staff or people related to the "band". There was one outlet for power. The only lights in the bar were beer signs and a disco ball. The entertainment was terrible - all I wanted to do was charge my phone.

ZERO caravan sites were used the night we were there. There was no reason that we could not have pitched our tent in one of those sites and everyone would have been happy. Again, I offered to pay the difference tent vs caravan price. The staff were not at all interested in helping us. They had rules to follow.

To be fair, this was our first Parkdean visit. We now know better. They are not for campers. If you want to go stay in a mobile home and let your kids play video games all day, then by all means, this is the place for you (I would not be surprised to hear that this camp had over 100 video games on offer - I did not ask for the exact number). If you want to go camping and actually see some trees and experience a wee bit of camping, then try somewhere else.

Room Tip: This is a mobile home park, not a campsite.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parkdean - Sundrum Castle Holiday Park

Address: Coylton, By Ayr | Ayrshire, Coylton KA6 5JH, Scotland
Location: United Kingdom > Scotland > Ayrshire > South Ayrshire > Coylton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Coylton
Official Description (provided by the hotel):
Fabulous beaches, fun and fresh Ayr...You've got it all at this glorious country holiday park. Set in a quiet spot near the beautiful Ayrshire coast, it's the perfect base for exploring the region's many attractionsFrom the golden sands at the seaside resort of Ayr to the ancient Scottish castles which pepper the countryside. And, of course, a visit to Robbie Burns' museum is a must. Add to that the fun indoor pool on park, lively kids' clubs and peaceful nature trails, and there's something for everyone at Sundrum Castle.* Set in glorious rolling countryside * Only four miles from Ayr's sandy beaches * Great for exploring the Ayrshire coastline * Indoor swimming pool complex with flume * Fun for the kids with Sid & Lizzie ... more   less 
Also Known As:
Sundrum Castle Holiday Park Hotel Coylton

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