I, Mr.Kailat Santosh Narayanaswamy, was staying in a hotel in Mumbai. The rooms were dirty including bedsheets and pillow covers and the a/c was not working along with poor room service and maintenance. I happened to come to Thane for business and saw a board by the name ''MALVANI TADKA''. I was curious to know whether it was just a restaurant or a lodging Hotel too. I entered the premises and was directed to go up to the reception counter. As soon I entered the reception, I was given a ''red carpet'' swagatham / welcome by a cup of tea by Mr.Anand More, the manager of the Hotel, and receptionists Mr.Alpesh Ghosalkar and Mr.Inderjeet Das . As per instructions of the Hotel Manager,Mr.Anand More, I was shown many rooms of all categories with vigour,vitality and enthusiasm by the room boy Mr.karan, and, was very much impressed by the spic and span, cleanliness, neatness and high quality maintenance of the rooms. I immediately ''checked-in'' into a room. My intention was to stay for 1 or 2 days, but seeing manager Mr. Anand's and receptionists,Mr.Alpesh's,Mr.Inderjeet's and Mr.Saroj's enthusiasm to provide excellent services,I extended my stay for another 2 days. In those 2 days the room services provided to me was top class. The room was cleaned daily and ,bedsheets ,pillow covers and blankets changed and toilets cleaned. The Hotel staff were ever willing to co-operate and help. All services including room services were excellent. I was so much impressed that I felt that it was my ''second'' home. I decided to stay for many more days and ultimately checked-out on 18/06/2013. I had checked-in on 23/05/2013. It was truly a ''memorable'' stay for me as each and every staff of the hotel was always ''smiling'',communicating well and positive in approach with vigour,vitality and enthusiasm. And ultimately, alas, the tariff was also very ''reasonable'' for the ''king- size'' fantastic facilities and amenities provided. I thank manager Mr. Anand More ,Mr.Alpesh Ghosalkar,Mr.Inderjeet Das ,Mr.Saroj and each and every staff member of the Hotel for pampering me and treating me like a ''MAHARAJA / KING''. I truly felt like a ''privileged'' Maharaja/King/ V.V.I.P guest. Lastly, I strongly recommend ''HOTEL RATNA PALACE RESIDENCY'' located at Thane to those ''INTERNATIONAL'' and ''DOMESTIC'' business and leisure travellers who visit Mumbai City quite often. It's a very clean ''family'' hotel.You shall experience the same hospitality,warmth,pleasing demeanour of the staff apart from clean rooms,marvellous room service and sumptuous cuisines with number of mouth watering delicacies at the ''MALVANI TADKA'' restaurant. And lastly,I would strongly recommend this Hotel for its high class services at reasonably priced tariffs. It's real ''V.F.M''. ('' Value for money'' ) Hotel. Mr.Kailat Santosh Narayanaswamy,Mumbai,India.
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