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“Lacking quality & service” 2 of 5 stars
Review of Golden Valley Resort

Golden Valley Resort
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Golden Valley Resort
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Kajupada Village,, Thane 401104, India   |  
Hotel amenities
Ranked #18 of 39 Thane B&B and Inns
Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Lacking quality & service”
2 of 5 stars Reviewed April 1, 2014

The management seriously needs to think about revisiting their management policies if at all there is any.

I stayed here for 2 days for a corporate conference and faced many issues.
From the basics of cleanliness & hot water in room to food quality, everything needs improvement.

The staff don't seem to be belonging to the hospitality industry at all, as appears from their working style. This may be due to lack of professionalism from the top management itself.

Final word:
Visit this place only if you are left with no other option and leave as soon as possible.

Room Tip: If you get an option, then try getiing rooms on the top floor and facing the pool.
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  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 11, 2014

Its a nice weekend getaway. also saw couple of group of friends. It has lot of open space and greenery. Nice landscaping. Space available for group activities.
Below i've mentioned the travel date as Feb2013, however there was no option before that.
My actual travel date was mid 2012.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
1 of 5 stars Reviewed January 6, 2014

Reception of the resort is very pathetic. While taking booking one week before, they confirm the room booking without checking their booking catalog and when you reach at resort they simply say your booking is not done all rooms are booked two months back.Total unprofessional behavior by the resort management.

We were there 2-3 times, but rooms are not good & geyser in the room never works. So all together complete disappointment.

So please dont go there, they will simply smile & they will say your booking is not done on your face without any guilt.

Room Tip: No room is value for money... Book it at your own risk.
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  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 30, 2012

please never ever even think of going to this place. it just sucks.There is nothing like Room Service. The Staff is very rude. Food tastes horrible. The Rooms are dirty and stinks. We had to wait for 2 hours even for a bottle of water. There is no hot water facility. There is no light on the path from the room to the dining area.

Room Tip: none of the rooms are clean
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  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed October 18, 2011

Hi, I had been to this place in July 2011. Have been wanting to write a review about this place.
To begin with the room maintenance at this place is very poor and pathetic. The bathrooms of the Deluxe rooms stink. The Super Deluxe rooms are bearable. The bedsheets and blanket in the Deluxe room seem to be dirty and soiled. The room service is a nightmare as you have to call at least 5-6 times, before you can get the food that you order. Also not to mention most of the food that is there on the menu is not available.
The most shocking thing was that the resort does not have any restaurant.... (never saw a resort without a restaurant before!) so you are forced to eat inside your room. The food is complete ok ok kinds... nothing great. It's like you have to eat because there is no other option available.
As far as the pool goes, it looked okay.. but we did not get to use it as it was raining heavily, July being one of the monsoon months in Mumbai.
Also not many people stay there over night and the place looks quite dingy in the night. There is nothing to do there post sunset, so you are forced to sit in your room and watch TV.
This place is only good for those who want to hold outdoor trainings, conferences and meetings, as it seems like a budget/economy place for for conferences.
Hence if you want to spend time with your family/friends/spouse/GF/BF, then please avoid this place as you will find it a waste of your time and money. It is strictly a place for budget conference etc.

Room Tip: Super Deluxe Rooms or the suite, the Deluxe rooms stink!
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  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 2, 2011

The Rooms are ordinary, lowly maintained. Food is not good either. Most items printed on the menu are not available. Terrible Room service. No one picks the phone. I would definitely not recommend this place. The resort is also not any great.

  • Stayed September 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 10, 2011 via mobile

Went with my wife on a weekend and found out its not a gr8 place to spend time with your loved one!! Most of the facilities as shown are unavailable. The only thing decent is d pool, but if therz a large group it is unlikely that you get a chance for a swim! Food also not all that great! Could b decent fr an official offsite bt overall NOT a good experience! Visit only if u like spending time in the room!!! cheers

  • Stayed September 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Valley Resort

Address: Kajupada Village,, Thane 401104, India
Location: India > Maharashtra > Thane
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #18 of 39 B&Bs / Inns in Thane
Price Range (Based on Average Rates): $
Number of rooms: 36
Also Known As:
Golden Valley Hotel Thane

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