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“Great chateau but horrible dinner service” 4 of 5 stars
Review of Chateau de Fere

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Chateau de Fere
5.0 of 5 Hotel   |   Route de Fismes, 02130 Fere-en-Tardenois, France   |  
Hotel amenities
Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great chateau but horrible dinner service”
4 of 5 stars Reviewed August 15, 2012

This is a very lovely place to stay, quite, great atmosphere, nice rooms etc. we would recommend this place to stay in the region. The only complaint is the dinner service. It was horrible. Dinner took 3 hours but the worst part was that it took an hour just to get bread and water served. Then the food came but no additional service to follow. We did not eat here again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 6, 2012 via mobile

This hotel is in a lovely position next to the ruins of the old chateau and amidst well laid out and kept grounds. The rooms are well equipped - with one important reservation - and the food is excellent. What stops this being outstanding is the lack of professionalism in the service.
Our room (No. 6) opened onto the front garden,was comfortable, well furnished and nicely decorated. However there was no airconditioning, only a fan. As the windows opened onto the path leaving them open with the curtains open was not really an option. This is a drawback when the weather is warm.
The bathroom was a wet room, very attractively styled, with a good bath but with a flexible shower which needed a high level of conscious control to avoid soaking everything in the bathroom. The towels are not as generous as one might expect.
This is an expensive hotel so small things matter - a broken soap dish in the shower, no tissues in the tissue box, a crooked picture in the bedroom, no information folder, only one bar of soap between basin, shower and bath, the wifi not working in the room only in the reception area - none of them important but taken together suggest that staff are less experienced or concerned than they should be and supervision is not as rigorous as needed.
The restaurant is very good, no Michelin star but three Gault Millau toques - well deserved. We had the Menu Fascination. The starters of foie gras with a raspberry jelly and crab cannelloni with green apples were creative and delicious. Our slow cooked guinea fowl was beautifully cooked and melted in the mouth. A desert of strawberries with mint and cream was up to the standard of the rest of the meal. We drank a bottle of red Sancerre which was delicate and perfumed, exactly how a red Sancerre should be, and reasonably priced. The restaurant service, apart from the maitre d, was willing enough but a bit inexperienced for an establishment of this standard.
We liked the hotel, will probably return but would like to see the little niggles sorted out.

Stayed July 2012, traveled as a couple
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Sheffield, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 25, 2012

The chateau lies in the grounds of a ruined chateau and is absolutely stunning to look at. Beautiful pool, food is really nice in the restaurant, though service is sometimes slow and inexperienced. The rooms are charming in a French way but tired and need upgrading if you're comparing them to 4* English standards. We were there for 3 nights and had a wonderful time - if you take it as a whole, just don't expect the rooms to look like they do in the Internet!

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
1 review
5 of 5 stars Reviewed July 10, 2012

The Chateau de Fere is set in beautiful grounds and has the added bonus of the very interesting ruins of the original chateau at your front door. The staff were very welcoming, friendly and attentive to all of our needs. The room was extremely comfortable and it had been recently renovated. Like many european hotels there was no tea and coffee making facilities. We had dinner in their restaurant and both the food and service was excellent and reasonably priced for the quality.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Risch, Switzerland
Top Contributor
182 reviews 182 reviews
33 hotel reviews
Reviews in 59 cities Reviews in 59 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed July 9, 2012 via mobile

hidden in the countryside not far from busy champagne area there is this castle hotel which you have dreamt of when you were young enough to believe that one day you could be a princess. the nearby ruins of the oldest part of the castle remind you of the not so peaceful past of France where wars were all too regular features of everyday life.
the reception at the hotel was very distinguished, the superior room romantic as was the dinner in one of the three dining rooms. they serve their own champagne and lovely food. a place to remember and return to.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huddersfield, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 8, 2012 via mobile

The place itself is very beautiful. Rooms bit tired but very comfortable not as shown on booking on Internet so request a new room. Staff are friendly but hopeless. They are very young and obviously lack training but they do try. They speak very little English so hence mix up on ordering which though annoying was not going to ruin what was the most fantastic meal. A true master chef experience. The food definately made up for anything that lacked on service and to be honest we ended up feeling very sorry for the young staff when another family left the restaurant due to the poor service, making a huge issue of getting the wrong wine. Well I have to say more fools them as they missed the best food we have had in France and so what if the service was if best touch and go. It's worth it.........

Stayed July 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surbiton, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 12, 2012

The most fantastic, romantic setting. The restaurant is superb with an exceptional (but pricey) wine list and an eclectic, inspired menu. The room (we had a ruins-facing suite) was adequate but very dated with old (as opposed to antique) furniture and tired furnishings. The large stains on the carpeted walls of the bathroom were a surprise. The service was, at best, patchy. We e-mailed a request for a taxi to collect us from the local station and, after asking for a response four times, we gave up (the taxi was there, though); we had to re-order a coffee twice after they'd forgotten; I was kept waiting at reception for fifteen minutes as the receptionist took three calls, etc. In all, a glorious setting with an exquisite restaurant but with disappointing service and accommodation: far to expensive for what it offered.

Room Tip: Rooms with a view of the ruined Chateau are very worthwhile!
See more room tips
  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau de Fere

Address: Route de Fismes, 02130 Fere-en-Tardenois, France
Location: France > Picardy > Aisne > Fere-en-Tardenois
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Fere-en-Tardenois
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Chateau de Fere 5*
Number of rooms: 29
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Also Known As:
Chateau De Fere-En-Tardenois Hotel Fere-En-Tardenois
Chateau De Fere Hotel
Chateau De Fere France/Fere-En-Tardenois

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