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“not as great as expected” 3 of 5 stars
Review of Resort Hotel Genting Highlands

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Resort Hotel Genting Highlands
3.5 of 5 Hotel   |   Genting Highlands 69000, Malaysia   |  
Hotel amenities
Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“not as great as expected”
3 of 5 stars Reviewed January 19, 2013

Location is ofcourse excellent as it is connected to the Genting Highlands. The view from the room is also excellent.However the rooms are very small and the service is also very slow.
It took us almost an hour to check in as there was a long queue.
There are no vegetarian food restaurants in the hotel except for Pizza hut , which has 1 or 2 veg pizzas, which also are very poor in taste.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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215 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
singapore
Top Contributor
86 reviews 86 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 15, 2013

Rooms have two vistages, one facing the valley or sometimes called city view and the other view facing the other hotels. Room is clean and spacious, supplied with toiletries, toothbrush and kettle with coffee/tea sachets.If you you need a shaver or a sewing kit, hotel will provide you with you foc. Many Tv channels including sports channel like espn,etc. Had stayed here many times. Wifi is available at hotel lobby and at Coffee Bean outlet. Hotel house the Resort Cafe and Kampong Restaurant, which provide a varieties of local foods. Special price catered for oldies 55 and above at specified time.

Actual check-in time is 3 pm, but if room is available, you may get your room earlier but on first come first served basis.

Not a bad place to stay. Stay on the lower floor, make sure you get valley facing room or else you will face the chimneys or exhaust duct (smells and vibration)

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 9, 2013

Stayed just for one night before downgrading to another hotel :( Beds were great and comfortable, the check in was smooth and the rooms were huge and the showers were great. There was loads of channels on the televisionand we booked two rooms and they arranged for it to be side by side which up-ed their service marks.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 31, 2012

This is my first time to stay at this hotel, Resort Hotel,Genting Highland.
Check in smooth and opt for express check out.
Room with fan (no air cond) full carpeted, beds are still new and good support.
Flat screen TV with satalite TV program (Chinese Chanel from Astro). Complimentary 2 small bottle mineral water in the mini bar and also some instant coffee and tea bag are provided.
The suprising part is the room come with safety box and iron woth iron board.

(Sorry to say that i never expect the hotels by Genting will provides all this items as my bad experience in many years ago, that why make me so excited when i see all this items in the room).

Bathroom is the best part of the room. Spacious, full toiletries are provided including face and hand towels. The design is Modern with bright lighting. There is no bathtub but has shower cabin, water pressure and temperature are good and strong.

Overall my stay experience is good, and you will get a newspaper in the next morning.

Room Tip: Choose Higher Floor for less noise from the ground
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

You can check in fast which is a blessing compared to first World hotel. Beautiful rooms with scenic views. Very good ambience .the location is good . Walking distance to the Theme Park and restaurants . Our most preferred hotel at Gentings Highlands.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2012

check-in on the 24th Dec, was given a room on the 14th flr, futher away from the lifts lobby area, room was clean & spacious but needs some touch up due to years of used & moisture in the air has cause the wall to have some spots. Full sets of toiletries was given, towels were quite new, only wish there was a bathtub.

Only thing lacking was that the room only have a socket point !...if u are carry alot of mobile devices, u will not be able to charge them all at the same time. Secondly, room has no wifi, have to used the free wifi at Coffee Bean, but its practically useless when there alot of people using it in the evening time.

X'mas day we were greeted by the hotel staff & given 2 small boxes of fruit cakes. We even try their X'mas buffet dinner at their cafe. which was quite value for $, there was even a live band playing, only thing spolit it was the kids playing the door gift (party kits) which makes alot of noise to ruin our listening of the live band music been played.

The weather was quite wet & misty when we were there, cannot see beyond 10ms, naturally the outdoor theme park was close, but the fresh air was great. But generally all the places are shelter & looking at the direction signage will bring u where u wanted to go.

Room Tip: chose room that futher away from the lift lobby
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 22, 2012

The rooms are clean and spacious, so are the toilets (with rain shower attached); a stark contrast to the room conditions at First World Hotel or Highlands Hotel. Beds here are firm but pillows are a bit high and soft, but they provide you with an extra pillow so you can prop it up if you wish.

My parents frequent Gentings about twice a year, and I once a year. Resort Hotel is a must for us to stay in, the lobby is bright and clean and service at the front desk is great. SMS will be sent out to you once your room is available for check-in.

There is free WiFI provided, but only within the lobby area, and there is Coffee Bean at the hotel lobby where they provide their own free WIFI too. I highly recommend staying here instead of the rest.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Resort Hotel Genting Highlands

Address: Genting Highlands 69000, Malaysia
Location: Malaysia > Pahang > Genting Highlands
Amenities:
Free Parking Room Service
Hotel Style:
Ranked #1 of 8 hotels in Genting Highlands
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resort Hotel Genting Highlands 3.5*
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Also Known As:
Hotel Genting Highlands
Genting Highlands Hotel

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