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“Great place for relaxation and handicapped friendly” 5 of 5 stars
Review of Genting Grand

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Genting Grand
4.0 of 5 Hotel   |   Genting Highlands Resort, Genting Highlands 69000, Malaysia (Formerly Maxims Genting)   |  
Hotel amenities
singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great place for relaxation and handicapped friendly”
5 of 5 stars Reviewed December 14, 2012

The hotel provide commode chair for the handicapped for bath which I think is a very good gesture.The staffs were simply wonderful and happy people in spite of their busy schedule
they kept their smile which gives the enviroment a good atmosphere and it is a truly a place for relaxation. It is a good place to escape with the family as it have everything for every member of the family and encourage family bonding.eg. arcade,dinning & shopping. ( should provide more shopping - something unique if possible)
THANKS for the escape and wonderful experience and special thanks to Ms Dayang who is very helpful as we were checking out . She handles her work professional in answering our questions and request.
WE will return again and recommend your hotels to our friends.

Room Tip: Connecting for families and high floor -
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 people have reviewed this hotel

Traveler rating
    42
    35
    19
    8
    2
See reviews for
33
23
4
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012 via mobile

It is a very nice hotel.All the staff are very nice and friendly as well.Everything is very great but one thing hotel need to do is to provide internet service or wifi in the hotel room.We have a very wonderfull trip and will recommend our friends to come here again.Its a must...thanks for the wonderful experience..

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

The hotel provide personalize service and they have staff who always smile to you.They are also very helpful and friendly.The room is very clean and cozy.The environment is peacefull but the arcade area is very pack because of the school holiday.There are a lot of games but most of it are already old and can be upgrade.Overall im satisfied with the service provided and i wish the renovation will be finish when my next visit.

  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2012

good enviroment..comfortable...service execellence. ..nice view..was better than any others hotel at genting highland..is my first choice at genting..the only things need to improve is we need jaccuzzi in our room..and upgrade the wifi service of maxims room..

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alamo, California, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2012

Only a short distance from Kuala Lumpur, a lot of stuff to do (think Vegas in Malaysia), and absolutely beautiful rooms and view! Service is a little to be desired, but overall a great experience. A little bit of a shame that the shops tended to be very American, but there was also some local flavor to be had.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 5, 2012

Poor attitude of reception staff,lack of WIFI and trying to charge you for any small inconvenience to them was our experience.
Unfortunately this hotel is not a 4/5 star by any stretch of imagination
Rooms are good size and bathroom is big and that is were the good points end.
Breakfast was ok although they do charge for small children so ensure you get a deal which has breakfast for the whole family and not just 2 adults.
The lobby looks like a market place and although they charge you for one exclusivity is definitely missing.
Another thing to note is they tell you about snack bar on arrival which is a complete lie.

Room Tip: Keep your expectations down
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 22, 2012 via mobile

Stayed there for 2 nights in a premier room. A newly renovated hotel under new name formerly known as Genting hotel. Room was good with a seprate sitting area. No wifi facilities. Breakfast was ok. view was excellent. Lobby is small .

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Genting Grand

Address: Genting Highlands Resort, Genting Highlands 69000, Malaysia (Formerly Maxims Genting)
Location: Malaysia > Pahang > Genting Highlands
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 hotels in Genting Highlands
Price Range (Based on Average Rates): $
Hotel Class:4 star — Genting Grand 4*
Reservation Options:
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Also Known As:
Maxims Genting Hotel Genting Highlands
Genting Hotel
Malaysia Hotel Genting
Hotel Maxims Genting
Malaysia Genting
Genting Malaysia

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