This hotel, i must say, really wowed me on the exterior. The colorful building, the nice lobby, accessibility is excellent.
I arrived at this hotel on 05th July 2008 @ 0530hrs totally exhausted & tired but was really excited to check in. However, without me realizing it, our reservation was not to be found. When asked if we could make reservation through walk-in, we were told that it was impossible. So, we asked if there's other means of doing so. Their answer was short, "No! You cannot & today no room!" So to say, there was a signboard outside the lobby stating there's room available. That was really misleading. Again, we asked if there's any chance to check in later since we are willing to wait even if room is only available at night. We were taken aback when the girl at the desk, I think her name is Roz. She was really rude! She just took out a brochure from a drawer, and shoved it across the desk. And says, "Just call that number. And leave the counter without saying a word of excuse! How rude! But we overheard her telling her friend, “Troublesome people!”
So, we were walking around & saw the bell desk counter. We asked if we could keep our bags. They informed that we couldn’t since we're not staying. So, we went away; only to be called to inform us that they can keep it but we have to pay. Fine enough, we did so. But it's limited to only a few hrs & we have to pay again. Ridiculous!
I was grateful we didn't stay there. People there don't smile, rude & not helpful at all! So, before you book, think twice!!
- Official Description (provided by the hotel):
- The world's largest hotel First World Hotel is adjoined to the First World Plaza, which boasts 500,000 sq feet of indoor theme park, shopping centre and food galore. A lush, grand tropical rainforest greets guests at the main entrance of the First World Hotel, followed by a spacious Spanish courtyard lobby. All rooms are comfortably furnished with modern amenities. ... more less
- Reservation Options:
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- Also Known As:
- 1st World Hotel
- First World Genting Highlands
- Hotel First World