We choose the Pomeroy Chetwynd to stay at during our young sons hockey tournament for two reasons. Swimming pool and in room movies.
We checked in and everything seemed fine. The staff was polite and the room seemed clean. It was missing the tv in the living room but that's not a huge issue for us. However shortly after unpacking we found out the heater in the pool was broken. Leaving it icy cold. The hot tub. Broken. The elevator. Broken. Our air conditioner in room was broken and wouldn't turn off. Might I mention this was during -20 weather. Last but not least, the in room movies were not working. I'd assume because the main tv was missing. So all in all everything we had used to choose this hotel was broken. Why we were not told as we checked in is beyond me. I think these issues are pretty big to not let guests who are just checking in know. Of course they wanted to wait till all the money was withdrawn from my credit card first. Therefore making it impossible for me to go to another BETTER hotel. The staff, particularly "Anna" was very courteous and kind. I felt bad for her as she truly tried her best but with upper management obviously severely lacking, it was a challenge for her. I will never EVER be staying at Pomeroy again and will make sure I let every single person I meet know what happened.
- Official Description (provided by the hotel):
- The Pomeroy Inn & Suites Chetwynd offers premium accommodations, a warm, friendly atmosphere and is located in British Columbia's majestic Peace River Regions. With an unbeatable array of amenities including a spacious meeting room, a 24hour fitness centre, indoor pool, whirlpool and a deluxe hot breakfast we are the premiere hotel in Chetwynd with all the amenities to live life on the road. Stay in any one of our 87 sparkling rooms and suites and enjoy first-class amenities like Hypnos Sleep System beds with premium Eden Indulgence linens, flat screen plasma TVs, ergonomic workstations, free Wifi Internet and Keurig Coffee station. Or enjoy the comforts of home in one of our spacious, full kitchen suites. Experience the freedom to cook your meals to your liking while staying with us and let us be Your Home Away from Home. ... more less
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