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“good, but not to the level of 5 stars” 3 of 5 stars
Review of Porto Marina Resort & Spa

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Porto Marina Resort & Spa
5.0 of 5 Hotel   |   Km 105 Alexandria/Marsa Matrouh Road, El Alamein 5615, Egypt   |  
Hotel amenities
Ranked #2 of 8 Hotels in El Alamein
Cairo
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“good, but not to the level of 5 stars”
3 of 5 stars Reviewed June 12, 2012

Staff was nice and friendly, they tried to check us in before 3 pm which is the check in time.
It is better to go around 2 PM so you can get your room on time, and to avoid waiting.
Room was OK, clean and well furnished, TV set is old and small.
Food is OK for a 4 stars hotel, taste was ok, not too much varieties
I would advice to go on summer season, i think from mid June till mid September, as most of the hotel facilities are closed other than these times. i went on end of May, the bigger beach was closed, some swimming pools was closed.
There is a super market there so you can get anything with it is actual price. Hotel parking is not free, so you can park your car in the street in front of the hotel
Compared to other hotels, it is over priced, in addition the SPA is not free, GYM is free, so if you want to use the sauna and the hot steam rooms, you have to pay.
Over all we enjoyed our stay there me and my family, and we wouldn't mind going there again.it is a very good place for families with kids.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akram E, General Manager at Porto Marina Resort & Spa, responded to this review, June 18, 2012
Dear Mr. Shenouda,
thank you for taking the time to submit your review. i am sorry to hear that your stay with us was good, but not to level of 5 star Hotel. Please, be assured that all your comments will be addressed with our F&B, and Recreation staff. and also, kindly be informed that car parking is free, Car valet is only with charge.
once, again i apologize for any inconvenience, and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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214 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
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English first
Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 11, 2012

Went for a brief weekend with my kids. We managed to enjoy the great weather and the beach. The location is nice, the beach is OK and that is where we spent most of the time.
Yet the Hotel needs a big improvement in management and staff training. Also the facilities should NOT be closed in June and with reasonable high occupancy.
Kept looking and searching for the hidden Kids Play Area and never found one. The water slides were closed.
While it is nice that there is an activity team and they do some shows in the evening, but these can benefit from an upgrade, need to be announced a lot better throughout the hotel so people actually know about them. Also need to be throughout the day in different locations, on the beach, pool, walkway..etc..
The food and the service in the restaurants needs a step change, while quantity and variety is OK, presentation and quality are poor. There is no water offered on breakfast, either get a very polarising juice, milk or buy a 600% overpriced warm bottle of water.
Check in and out needs a turn around too, it can't take 40 minutes for each room to check in, I booked through Expedia and they didn't even have the booking on their system, had a prepaid booking and upon checkout they were asking me to pay for accommodation, I should not need to tell them that I paid fully in advance..etc..

Net, a really nice place but so under served and can be easily fixed to become amazing or else...

Room Tip: Avoid the far away towers from the reception as then the walk to the beach and restaurant will be pa...
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akram E, General Manager at Porto Marina Resort & Spa, responded to this review, June 18, 2012
Dear Mr. Ahmed,
thank you for taking the time to share your experience and your review of Porto Marina Resort & Spa.Please be assured that your comments will be addressed with the respective departments.We would like to assure you that we take all our guest comments seriously. We can only hope that you give us the opportunity to change your mind about our property and choose to stay with us on your next visit to Marina El Alamein.
Akram ElShaer
Hotel Manager
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Cairo, Egypt
1 review
3 of 5 stars Reviewed June 10, 2012

I went to Porto marina on 4th of June for 5 nights with my children and my family.
We stayed from 2 PM to 5 PM to do the check in as the hotel was overbooked and they could not find us any rooms, although we have reserved 5 rooms and paid deposits and had confirmations!!! But they could provide us with only 2 rooms.
After 3 hours they upgraded 2 rooms to 2 suites and the third was a veryyyyyy small room that you can never consider a room hotel and although they upgraded the 2 rooms still we had a problem with the third that it can not accommodate 2 adults ???!!!!, when I was very angry the receptionist was very cool and told me we already upgraded 2 rooms to suites as a good gesture from us.
I did not need this good gesture I needed my five standard rooms ready on time.
This was the first entry, second I was told the following:
The swimming pool with the large slides is closed and under maintenance, the new beach is closed and will open on 15th of June, the Sky lounge the same is closed and will open on 15th of June.
I was shocked it seems that the summer did not arrive yet in this Hotel, noting that it is FULLY BOOKED.
I said OK I will enjoy this vacation by all means, I knew that they had Tennis courts, but they are closed and will open next day, my children kept wearing everyday their tennis suits and going to the tennis courts to be told come next day please - till we knew that also the tennis courts will open on 15th of June
Food was below average not a five star Hotel Buffet by all means.
My daughter got sick the third day and we knew from the pharmacy that they had a lot of cases of stomach problems especially poor children.
The place is really nice I was very sorry that it is managed this way.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akram E, General Manager at Porto Marina Resort & Spa, responded to this review, June 18, 2012
Dear Mrs. Noha,
Thank you for staying at Porto Marina Resort & Spa.
I am sincerely sorry to read about your dissatisfying stay at our hotel. This will be addressed with Front office, Recreation, and Food & Beverage Departments to make sure that these issues are solved. We can only hope that you give us another chance in the future.
Please accept our sincere apology.
Akram ElShaer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 19, 2012

Im a Brit working in Egypt and thus experienced enough not to expect paradise. However, it was so bad i left early.
- food - local cuisine ie pigeon
- activities - everything was closed except chillis
- spa service - was not working and dirty towels lying on floor
- beach - very small and poorly maintained
- rooms - basic but clean
- locality - you are in the middle of no where. Only a ww2 museum near but it is not worth visiting even for the most avid history fan.
- no alcohol any where

  • Stayed April 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cairo
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 18, 2012

-I was there in easter vacation which was almost 4 days (long vacation for egyptian), only one small pool working (among 5) no water slides at all are working!!

-Kids area are all covered with dust, have nothing to do at all.

-For the heated pool U have to pay 50 LE for adult & 25 LE for kids.

and even when we go to pay to use it, they decide to do maintance in the middle of the day while guests are already inside pool (1PM)!!!

-Hotel staff know nothing of how to deal with guests.

-SAT TV - very limited (9 Channels, only 1 for kids)

-toielts are terrible, U can compare it to 3 starts hotel not 5.

-Beach just a short narrow strip with nothing at all

-We reserved for 3 nights there, but we did check out after less than 24 hours and no one at the front desk asked if something bothered us or why we cancel our vacation!!

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 22, 2012

Hello,
I stayed for 3 nights with my wife.
The food is good, the room is simple and small, the pool with a nice view but not wide nor heated.
The animation is targeting the kids only.
It was too expensive comparing to the red sea hotels and it was only for half board.

Room Tip: Rooms on the sea view are the best
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  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
88 reviews 88 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 1, 2012

The resort is 250km from cairo and 100 km from alexandria. It is located at a lake connected to the medetrranian sea. The beach is sandy, and the water is very calm. It contains many swimming pools, health club, many cafes and restaurants with diversity of all kinds of foods (they all do not serve alcoholic drinks), there is a cinema theatre and conference hall. Boating, serfing, and other water activities are available. There is a shallow artificial canal, where a boat like those of venice can take you for a very short ride. The rooms are large with contemporary furniture. The breakfast is an open buiffet, and it is good.

Room Tip: Take a sea view room, in the higher floor
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  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Porto Marina Resort & Spa

Address: Km 105 Alexandria/Marsa Matrouh Road, El Alamein 5615, Egypt
Location: Egypt > Matrouh Governorate > El Alamein
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in El Alamein
Price Range (Based on Average Rates): $
Hotel Class:5 star — Porto Marina Resort & Spa 5*
Number of rooms: 379
Official Description (provided by the hotel):
“Service apartments are managed by Porto world Hotels & Resorts. Any other apartments rented through 3rd parties are not under the hotel liability and responsibility ... more   less 
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Also Known As:
Porto Marina Hotel El Alamein
Porto Marina Resort And Spa
Porto Marina Resort & Spa Egypt/El Alamein

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