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“Worst of the worst” 1 of 5 stars
Review of Sunce

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Sunce
3.5 of 5 Hotel   |   Kralja Tomislava b.b., Neum 88390, Bosnia and Herzegovina   |  
Hotel amenities
Ranked #1 of 6 hotels in Neum
Sarnia, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
“Worst of the worst”
1 of 5 stars Reviewed July 17, 2012

I was on a tour of Croatia with Itaka, an awful Polish travel agency, so I was forced to stay in the worst "hotels", if you can call them that, in Croatia and Bosnia and Herzegovina. All the places where I stayed were awful, but this one was the worst. This place is unbelievably bad, like something out of a movie.

Apon arriving, I was greeted by a strong smell of cigarette smoke in the hot, not airconditioned lobby. After picking up a old fashioned room key, the metal thing that you have to place into the lock and turn, I started waiting for the elevator. More about those later. The line up was huge, so I grabbed my suitcases, and walked down the stairs.

The room was extremely dirty and uncomfortable. The was no soap or shampoo provided in the washroom, and the air conditioner did not do a good job of cooling the room. Since it was so hot, I decided to go down for a swim to cool off. Big mistake.

The hotel "beach" was just concrete from which you could enter the water. It was old and dirty, very unpleasant. But it was so hot I entered the water anyway. The water was dirty, with garbage floating, but it was so hot that I didn't care and actually enjoyed my swim. That is, until I got out of the water. My foot was dripping blood from a large cut in my foot. It was serious enough that I took a taxi to the emergency room, but they did practically nothing. The reception staff did not speak good English, were unfriendly, and did not care at all that I got a serious injury while using their beach. They did absolutely nothing, and did did not care at all.

As it became dark, that's when the real nightmare started. There are two discotheques, one on each side of the "hotel", each trying to be louder than the other. The paper thin walls did nothing to lessen the sound. That alone guaranteed a sleepless night, but that was not all that the hotel had in store for us. There was three of us in the room, so there were three one person beds. Normally there are two beds. Each bed had a different mattress, one extremely soft and one extremely hard. All of the mattresses were probably as old as the hotel. The beds squeaked extremely loudly if you moved even a tiny bit, and were the most uncomfortable beds I have ever seen. The pillows were even worse than the beds. They were these huge, hideous things that were impossible to sleep on. I just threw them on the ground and tried to sleep with no pillows. The earsplitting noise that passes for music in this place, extremely uncomfortable beds and pillows, the smell of cigarette smoke, and the hot room combined together make it impossible to sleep no matter how many sleeping pills you take. I was exhausted for a sleepless night the day before and a long day, but I didn't fall asleep until two am, and had to get up at 6.

After eating the awful breakfast, there was practically nothing to eat, I grabbed my suitcases, and started waiting for the elevator. After ten minutes of waiting, one of the two elevators finally arrived, but it was going in the wrong direction. Some people who had gotten tired of waiting got in anyway. I thought that they were being stupid, riding the elevator in the wrong direction, but I changed my mind when the same elevator with the same people inside arrived again in ten minutes, this time heading in the right direction. The elevator was filled over the max capacity with people and suitcases squeezed together. After waiting another ten minutes, another elevator arrived, with some room. I was able to squeeze my two heaviest suitcases in it, and carried the remaining suitcase up four flights of stairs to the lobby. I got there before the elevator did. It took people fourty, 40, minutes to ride the elevator. That's no exaggeration. Our tour ended up leaving an hour late.

I'm not sure who I could recommend this hotel to. Maybe it would appeal to druggies, who are looking for a place to get high. Any normal people who wants to sleep at night, stay away. This hotel is the sketchiest place I have ever seen. It was maybe nice 50 years ago, but in any civilized county it would have been demolished a long time ago. You want to be as far away as you can from this hotel, and this entire town too.

Room Tip: Any room that's not in this hotel is a good room
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Greek first
  • Italian first
  • Polish first
  • Any
English first
Denmark
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 15, 2011

Stayed there for one night only. Very good location - close to the beach - fine view.
However - in spite of a lot af free rooms, we got af room (nothing wrong with the room itself) RIGHTt on top of the discoteque with VERY loud music.
Nobody knew when the discoteque would stop - or maybee they did not want to tell us.
The only staff at the reception in the evening was a very rude person, who did not speak english.
If you go there, ask for the top floor, and don't expect any service.

Room Tip: Ask for the top floor - or at least for a quit room
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  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 2, 2010

We stayed there for a week. The hotel is very old but the real problem that is very very dirty. The cleaning service was changing only the towels. They didnt change the seats for a week. The carpet of the room looked like it hasnt been cleaned for years. Dust everywhere and a total look of neglection. No soap or shampoo provided. Also the food was almost the same every day and of bad quality.
The receptionists dont speak english and are not polite.
The sea-view rooms in the front have a problem of noise as in the ground floor there is a club that plays music really loud evey night until the morning.
Last but not least, when it rained the water was running brown from the top and we had to buy mineral water to even brush our teeth!

  • Stayed July 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island of Malta, Malta
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 31, 2010

Just arrived today from Neum where I stayed with a touring group for a whole week at the Sunce hotel. I agree with what the other two previous reviewers said about this hotel. Staff is very friendly and helpful, good location, good food, charming hotel, ... One must add that being in the very midst of 'nightlife', one might not have a restful sleep - not only in this hotel, but also in all the rest of the hotels. Music is very loud, and starts from 9pm and lasts even till 4am. Hoteliers must have a say in this and might suggest a reasonable period of time during which music could be played.

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ouderkerk aan de Amstel, The Netherlands
Top Contributor
134 reviews 134 reviews
98 hotel reviews
Reviews in 74 cities Reviews in 74 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed July 25, 2010

I'm a bit of a sucker for post-communist chic, and was not disappointed at all by the Sunce. Yes, it is a Tito-era concrete monstrosity with over 400 beds, but the rooms are nicely furnished and most have balconies overlooking the bay that constitutes Neum's resort area.

Neum is a trip--a Bosnian beach resort in a mostly Croat area that actually breaks Croatia's coastline in two, Visitors are mostly Bosnian Muslims (many of whom are in exile and happily use the hearing of a bit of English to introduce themselves and share their oft-interesting life stories), local staff tends to treat visitors a bit surlily as they would prefer Neum to be absorbed into Croatia. However, Neum, even though it is fun, is not nearly as refined as the newer, posher resorts towards nearby Dubrovnik. This does mean cheap prices (the Sunce was less than half of what comparable properties in Dubrovnik cost) and very cheap beer and food on the seaside.

Hotel food (it offers half board as a matter of course) is fairly good and offers good choice.

  • Stayed July 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sunce

Address: Kralja Tomislava b.b., Neum 88390, Bosnia and Herzegovina
Location: Bosnia and Herzegovina > Herzegovina-Neretva Canton > Neum
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Neum
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunce 3.5*
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