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“A Customer Service Disaster” 1 of 5 stars
Review of E-bikehire Ltd

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E-bikehire Ltd
Leeds Road, Otley, Otley, England
(0) 1539 568163(0) 1539 568163
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Ranked #10 of 11 Attractions in Otley
Riverside, California
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58 reviews 58 reviews
10 attraction reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
“A Customer Service Disaster”
1 of 5 stars Reviewed March 21, 2014

Over the past few weeks I have tried to rent an e-bike from E-bikehire in Otley in the UK, but the end result is being told by the management to forget renting an e-bike and try Sky-Diving.
Response time to E-mails is to say least tardy or none existent,and when it does arrive the information is sloppy and incomplete.The companies website is pretty, but also pretty useless, it gives incomplete information and leaves one guessing for example as to the dates of mentioned tours,and please do not dare to ask for clarification due to your lack of clairvoyance.
All in all not worth the effort, one can rent an e-bike for example in Appleby from some very nice coherent service orientated people who will welcome your business, unlike the too busy to answer questions at e-bikehire Otley.

Visited March 2014
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