This is a beautiful property. All of the common areas (lobby, pool, beaches, grounds, restaurants, etc.) are impeccable. My biggest concern and the ONLY reason I would not return is due to the awful smell in the rooms. We were moved from one room to another room because the musty/mildew smell was unbearable; only to find out that the room they moved us to also smelled. Every single person that I talked to indicated the same problem in their rooms. I don't know if it's a ventilation-A/C problem or what?? I went to front desk and asked about upgrading to the Grand and was informed that it was an ADDITIONAL $180/night to upgrade, which I was willing to pay (I would have paid anything at that point), but was informed that the Grand had no vacancy.....
Well, each and every person/employee that we encountered from the bartenders, waiters/waitress's, maids, gardeners, etc. was EXTREMELY FRIENDLY...they were absolutely the hardest working, sweetest group of people I have ever encountered. Please remember to tip the employees:) They do not expect it, but are so appreciative! This was my first all inclusive and I thought the food was good, and the service was excellent! I thought the facility was kept spotless. We took a day trip to Dunns River Falls (loved it). And did a snorkeling trip right there thru Dressel Divers that was GREAT too! So overall, it was a beautiful facility with wonderful employees; and with the exception of the smelly rooms I would give it a 5 star.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 22, 2013
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It was certainly our pleasure to host you and all your friends and family here. All the managers and staff thank you for choosing our resort and are delighted that you took the time to share with us your stay experience. We also appreciate that past reviews on this medium was able to assist you in making a decision to stay here and I am certain your review will assist other readers as well. We do apologize for the situation you encountered in the room; we will have our housekeeping and maintenance team look into the matter to avoid reoccurrence.
We are delighted to know that you enjoyed the services of our staff, as we do recognize that they are one of our greatest assets. Your words of encouragement will be given to them so that they will know they all did a great job. Thank you as well for highlighting your tour and sharing the uniqueness of Jamaica with other readers as well as the fact that you enjoyed it.
On behalf of all the managers here, we would like to thank you once again for choosing our resort for your vacation experience, and we do look forward to hosting you here once again in the near furture
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.