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“Even better than expected...” 4 of 5 stars
Review of Iberostar Rose Hall Beach Hotel

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Iberostar Rose Hall Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall Main Road, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #4 of 5 hotels in Rose Hall
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Even better than expected...”
4 of 5 stars Reviewed March 27, 2013

Hmmmm, where to begin, a lot to say about this place.....
Location is great, not far from airport, about 15minutes to hip strip and an hour from Negril, and above all very safe. Located at the far end of a gated Iberostar community (3 hotels side by side). No matter when, morning, evening or night, the security staff is everywhere and always making sure you do not get into any trouble. The property is incredibly clean and well kept, the staff was waist deep in the pool fixing the ceramic at 11:30 at night! It is not a very large resort so getting around is really not an issue. Room was spacious and lovely. Always towels, always stocked fridge, flat screen tv with good channels and perfectly working AC. The pool is large and plenty of chairs available... big props for the reggae music they played all day long with no repeats, and the beach was also very nice. Sand and water were very clean, more than enough space and chairs, and plenty of shade. (Note: Restroom on the beach had a changing table if you are traveling with young children, i wasn't, but i would consider this to be a bonus). The staff here were also great... always at your service and never without a smile. We went wandering around the hotel at 3am looking for more drinks and the nicest man not only hooked us up with those drinks but sent us off with a bottle of champagne and 2 glasses! Not because we asked, just because he wanted to... class act, which wasn't necessary but totally appreciated. The entertainment staff was always around as well, either to get you involved in an activity or just to chat you up and see how you are enjoying your vacation, which was very nice ; ) The buffet food here was good, more than enough selection to please everyone, and the A la carte restaurants were very good also. The only nightlife around is a club in the hotel next door, but unless the hotels are full, this place doesn't get too packed. You can walk there in 3min. or take the golf cart for 30seconds, lol. Tiny casino over on that side as well.

Here are a few other things you need to know:
- Market to side of beach: do not go here if you do not have a strong character and can't say NO. They are aggressive salesmen/women and will do anything to get you to leave with something including placing the item directly in your bag or on you. (not part of iberostar)
- Excursions: Do not do Nine Mile tour without booking another excursion at the same time... example dunns river falls, or you will feel like it was a waste of money. Visit the luminous lagoon, and swim in it, don't just look at it, although it is very pretty! *Bring tip $$$ always
- Eat jerk chicken... not at the resort... from someone on the street, yum yum
- Attend the hotel beach BBQ at night, was so much fun!
- Photographer on site, this is always a plus since asking ppl to take pics can be annoying

Overall i would and have recommended this resort to plenty of ppl, it is really a place for everyone!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

Thank you for your informative feedback. We are ecstatic to hear that you enjoyed the service of our staff and positive comments about the security of our property, various food and drink options and convenient location of our hotel. We work assiduously for the overall satisfaction of our guests, but it is certainly reviews like yours that encourage our Management and Staff. It is not recommended by the Hotel to have our Guest visiting the Market next door due to tourist harassments and other factors that won’t be suitable for you.

We are committed in providing an ambience which satisfies our guests’ requirements. I will pass on your comments to the Manager of each department, so they can pass it to the staff. The best reward that we can give for all the hard work our employees do, is to give all these compliments so they know that they are in the right path and keep with the hard work.
We share your warm welcoming comments to the necessary departments as we are once more thankful for your review and we look forward to your visit here once more.

Quality Manager - Iberostar Jamaica
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Toronto, Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 27, 2013

My family and I have vacationed at Iberostar properties in many different places throughout Mexico and the Caribbean, but usually star at a 4+ or 5 star property. This time, my husband and I were travelling with our 20 year old daughter, who had a late university break, March 2-8/2013, we wanted the Iberostar Rose Hall Suites which was not offered by our tour operator, Sunwing, so opted for the Iberostar Rose Hall Beach, in Montego Bay, which is rated a 4 star property, and I would agree that it is exactly that. As expected, the grounds are beautiful and well-kept and clean. The hotel is well laid out with a beautiful pool, with swim-up bar, and the pool is in close proximity to the beach. There were many lounge chairs by the pool, and on the beach, and the hotel had many bar servers to bring drinks throughout the day. There is a buffet restaurant for breakfast, lunch and dinner, and it offered extensive variety. There was something for everybody, and for all ages. The buffet was clean and kept replenished regularly. Special requests, such as grilled chicken/beef and vegetables without oil or egg white omelettes for breakfast were easily accommodated. Buffet staff were friendly and eager to help, especially at dinner. As well, there are specialty restaurants at this resort, and we did not have a problem obtaining a reservation at any of them. We particularly liked the Cajun and Japanese restaurants. The Steak House, for us, was mediocre...too many fried choices. The Steak House is also a Beach buffet, but small, for lunch.

Although I had paid for an oceanview hotel room, I was given an oceanfront room. The location was perfect and the view was pretty. My husband and I would normally book a junior suite. At this resort, the junior suite does not offer 2 double beds, but only 1 king and a pull-out bed. I did not think it was fair to have our daughter in a pull-out, so we were limited to a regular room. I found the hotel room small, and in need of a renovation.

While at the Rose Hall Beach, I was MOST IMPRESSED with the Star Friends at this particular resort. They have unlimited smiles, energy and enthusiasm, and spent a great deal of time during each day introducing themselves, meeting and talking to guests, and getting EVERYBODY involved in activities. Particular favourites were Cadine, Jada, Maria Lava Child, Lemon Head, Thunder and Lightening. Even the trainees, Barbie and Nemo, were just wonderful. In fact, I recognized the "boss", Rafael, from one of the Mexican Iberostar properties. This resort has the BEST STAR FRIENDS of any Iberostar property we have stayed at. I sincerely hope each and every one of them is still at this Resort upon our return, and we will go back.

I am a travel consultant and since I had really wanted the property next door, Iberostar Rose Hall Suites, I made an appointment to see that property, which is walking distance from the Rose Hall Beach. In fact, the Suites has better shops, the mini casino, disco and spa. I was able to see a typical room, which was much nicer than the Rose Hall Beach. However, I was unimpressed with the property in general. The lobby and halls are "dark", whereas the Rose Hall Beach is brighter. The Suites has a Lazy River, but the grounds are prettier at the Rose Hall Beach. I would say the Rose Hall Beach is the more fun property, and more family-oriented. If you want a quieter vacation, you may opt for the Suites, but would recommend the Buffet at the Rose Hall Beach. The Suites is significantly more expensive than the Rose Hall Beach. Since most of our vacations are spent in the sun by the pool and beach, and not in the room, I would say the Rose Hall Beach is more value for your dollar. If you want truly beautiful and luxurious, try the Iberostar Grand, which is next to the Suites on the other side.

All in all, our family was very pleased with the Iberostar Rose Hall Beach. I would rate the grounds a 5, the pool a 5 and the beach a 4. It is pretty, and goes the distance of the 3 Iberostar properties. However, there was seaweed that the staff worked hard at clearing away, and for us it was clean enough.

We already miss the many staff friends we made at this Resort. We would not hesitate to go back, and hope to very soon.

Room Tip: The hotel rooms are the same, regardless of where you are located. Do not pay for oceanfront, as op...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

Thank you for your kind review. We are grateful that you have taken the time to review our property on your return home. Your comments about our grounds, rooms, food, and staff were also encouraging to our team. We apologize for not being able to have provided you with the junior suite room with two double beds and also for the smell of the room. We would like to reassure you that this is not a true depiction of our standards and rest assured all the corrective measures have been taken so as not to have a reoccurrence of the situation mentioned.

The Management and Staff at IBEROSTAR Resorts are committed in providing an ambience which satisfies our guests’ requirements. I will pass on your comments to the Manager of each department, so they can pass it to the staff. The best reward that we can give for all the hard work our employees do, is to give all these compliments so they know that they are in the right path and keep with the hard work.

Thank you for your valued feedback, and for choosing to vacation here with us. We sincerely hope that we will once again be given the opportunity to welcome you back here.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2013

The hotel staff were great as were the grounds, the pool area, and the beach was really nice. The food was better than I expected! The "Star" staff really work hard for everyone to have a good time. Our only complaint was the musty smell in our room. I think we were in the oldest part of the building. They did provide us with a dehumidifer right away, but it never really helped. They did let us look at another room, but it was in the same section and smelled the same way. But as we said, it was a great time, good food and friendly atmosphere. Would stay there again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

On behalf of the Management and all our staff members, we would like to extend to your our sincerest gratitude for your kind words in regards to your vacation at our hotel IBEROSTAR Rose Hall Beach.
It is truly a pleasure for us to learn that you enjoyed your stay and that you appreciated the friendliness and warm Jamaican hospitality of our staff; we are aware that it is only because of them that we are able to achieve our goal and the continuous improvement of our services.

In regards to the smell inside your room, we sincerely apologize and we will be bringing it to the attention of the housekeeping manager.

Once again, thank you for sharing you feed back with us. We thank you for all your wonderful comments towards our hotel, staffing, rooms, beach and most outstanding our warm hospitality and services we extend to you. We do anticipate your return once more.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 25, 2013

This was our first time staying at this hotel in Jamaica. We have been 7 other times and have stayed at other hotels. Loved the infinity pool looking over the ocean.Pool was very clean. All the staff were super friendly. Our room was nice over looking the ocean. Very clean , no bugs. Maid did an excellent job, i do tip $5.00 a night. Always stayed very cool. Being a vegetarian had no problem finding something to eat. We always eat at the buffets. Food was good. Bar staff was great. Ocean was very clean and very blue. We usually sit by the pool. Chairs do go quick, but i like to get up early. We wish there had been a bar to sit outside at night and maybe a live band at night. The evenings are so pretty. The pirate beach party was fun. all in all we enjoyed the hotel. Please feed the kitties. They are so sweet. They hang out by both restuarants. I would definitly go back to this hotel and you should ignore the bad comments that i read before i went. You can contact me with any questions.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

First of all we would like to thank you for taking the time to send us this pleasant message.
On behalf the Management and all the staff of the IBEROSTAR Rose Hall Beach I would like to send you my warmest appreciations for choosing to be guests here and for all your compliments. We realize that there is a myriad of other resorts for you to choose from and we are deeply glad and grateful because your choice was to spend your special vacation at our resort. We are pleased to understand from your comments that you have had a memorable experience.

We are also grateful that you are impressed by our housekeeping department and the wide variety of drink you have tried as well as the lovely view of the infinity pool looking over the ocean. I will pass on your comments to the Manager of each department, so they can pass it to the staff. The best reward that we can give for all the hard work our employees do, is to give all these compliments so they know that they are in the right path and keep with the hard work. We are confident that we will be seeing you and your family soon at our resort.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 24, 2013

Overall, not a bad place as far as all-inclusives go. The grounds, pool and beach area are nice. The rooms are nothing special but ar nice and clean. Balconies could be better but are fine. The food is good and there is a nice selection. The staff are very friendly, helpful, and hard working. The "stars" are fun and involved and I would recommend doing some of the activities and shows to get the most out of your experience. Unfortunately, the ocean there is not nice being cloudy and not very picturesque.
If you like all inclusive resorts its fine. Personally, if you really want to experience the beauty and adventure of Jamaica- go elsewhere. Spent our first 5 days in Portland, Jamaica which was amazing.

Room Tip: Get highest floor facing pool or ocean
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  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

Thank you for taking the time to let us know you had a great vacation here with us and that you and your family had an extraordinary experience here at IBEROSTAR Rose Hall Beach. It is through communications of this nature that we are able to assess, maintain and deliver the level of service expected from our Hotel. We are delighted that our staff left a positive impression on your group; we will certainly pass this on to them, as gratitude and compliments show appreciation for a job well done.

Our Guest is our number one priority and we are always available to assist in every way. We are delighted that you had a grand time.
Thank you for your recommendation to other travellers, and we do hope that you will return to any one of our many resorts with varied offerings in a variety of countries.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 23, 2013

We found the hotel staff to be wonderful. From the front desk to waiters to bartenders and beach staff. Everyone worked very hard to make you feel welcome. It was great to see so many local Jamaicans working in most positions.
Our room was spacious and clean with a great view of the pool and beach beyond. (worth the extra cost for an Ocean view room 2405). The décor is a bit dated for sure and there were a few minor things wrong but it did not bother us.
The restaurants and buffet were very good. Variety and quality of food was good. The system for making reservations at al a carte restaurants is ridiculous. Being forced to stand in line for an hour on your vacation was not appreciated.
Lots of activity available on the beach and pool areas. Very kid friendly even though we did not have kids with us, this was obvious.

We were on a Sunwing vacation package. The hotel and transfers etc. where very good. THe same could not be said for the flight down and back. This appears to be a poorly run airline that can't seem to keep to any type of schedule. Seating is cramped and going down flight crew were very rude. This could have had something to do with a number of intoxicated passengers. Anyway not a pleasant experience!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

It was certainly our pleasure to host you and all your friends and family here. All the managers and staff thank you for choosing our resort and are delighted that you took the time to share with us your stay experience. We also appreciate that past reviews on this medium was able to assist you in making a decision to stay here and I am certain your review will assist other readers as well.

We are delighted to know that you enjoyed the services of our staff, as we do recognize that they are one of our greatest assets. Your words of encouragement will be given to them so that they will know they all did a great job. Thank you as well for highlighting your tour , and the many fun filled activities at the resort and sharing the uniqueness of Jamaica with other readers as well as the fact that you enjoyed it.

It was encouraging to be commended on our friendly and genuinely warm service. We will definitely be considering the situation regarding the line for the a la carte restaurants reservation, we therefore apologize for such and we will work assiduously with our Information Technology Department to see how best we can get the restaurant booking system operate at a faster momentum.
We hope you come again soon as it would be our pleasure to serve you again

Quality Manager - Iberostar Jamaica
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Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2013

My only advice is to go through a travel agent and stay ontop of everything! The place is beautiful, the rooms are hot and musty. They have plenty of rules. The resturants are always booked and the food is just ok.. we had a good time but I've read the bad reviews and I can see how we could have had those experiences too.. we got lucky I guess.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 31, 2013
Dear Guest,

It was certainly our pleasure to host you and all your friends and family here. All the managers and staff thank you for choosing our resort and are delighted that you took the time to share with us your stay experience.
Our aim here at the Iberostar Beach Rose Hall is to ensure that all guests leave satisfied.

As it relates to the hot and musty room, we apologize for such situation. The AC inside each room is set on a timer which has a sensor that will come on once someone is inside the room. We look forward to serving you again and showing you our usual discerning standards.

While we do cater to a variety of guests with varying and discerning tastes, we intend to provide an ambiance as well as services and amenities that will leave all our guests satisfied. We recognize however that you were pleased with our general service and with this in mind we are flattered that you have recommended our resort and we are definitely looking forward to welcoming you and your family back to our resort for another great time.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Beach Hotel

Address: Rose Hall Main Road, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Rose Hall
#3 Romantic Hotel in Rose Hall
#4 Family Hotel in Rose Hall
#4 On the Beach Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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