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“Mo-Bay, mon!” 4 of 5 stars
Review of Iberostar Rose Hall Beach Hotel

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Iberostar Rose Hall Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #4 of 5 Hotels in Rose Hall
Columbus, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Mo-Bay, mon!”
4 of 5 stars Reviewed March 15, 2013

When we first arrived, we were shown to our room on the top floor overlooking the pool and ocean. Unfortunately, the balcony was enclosed and when you sat down you couldn't see a thing. I called down and asked if we could be moved to a room with an open balcony. We didn't even care if we could see the ocean, we said. Schewa(sp), the manager immediately offered us another room. When he personally took us to see it, we find we have been upgraded to ocean front with a wrap around balcony! ...and at no extra charge! Perfect! That was just one example of the service we received during our stay. The hotel was clean. The pool nice. The beach was good , but after you've been to Bavaro Beach in the Dominican nothing compares. The drinks good. Could have used a little more live entertainment each night. Would have enjoyed a little live Reggae each evening. Maybe we just missed it. The food was typical of all-inclusives...okay, but after 7 days of it, I was ready for a good ole American pizza. The steakhouse, though, actually had very good steak. The staff was always friendly. If you simply want a very relaxing vacation, this hotel in Mo-Bay is perfect. If you want to party, go to Negril. And I would recommend hiring a private driver through the hotel to take you there if you stay in Mo-Bay. So much nicer than taking one of the buses, and not that expensive. ($270 for two of us...picked us up at 10am and stayed with us all day, took us wherever we wanted to go, and brought us back around 8 that night). Worth the 1 1/2 hr. it takes to get there. The dune buggy excursion we booked through the hotel was awesome, also. The horseback riding, not as much.

Room Tip: a lot of the balconies on the top floor have solid walls instead of railings. When you sit down, yo...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

It’s wonderful to know that you enjoyed your stay and that the warmth and hospitality of our staff was an asset to your vacation. Our staff is one of our greatest assets, and we are proud to be able to offer their services.

We are delighted that you have enjoyed your stay at our resort and especially the steak at our steakhouse restaurant.
Thank you for your valued feedback, we are delighted that you have enjoyed the ambiance of your room as well as the overall entertainment and the variety of cuisine offered.

We sincerely hope that we will once again be given the opportunity to welcome you back here.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,777 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
scottsdale,Arizona
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 14, 2013

Went to this resort to teach classes for a week. It exceeded my expectations! There are three hotels. One is good, one is better, one is best. If you did not go to the second and third you would be completely satisfied with the first. There are only two things that could be improved upon. No WiFi in rooms or at poolside. (Only in lobby for a small fee.) and They need more help at the pool bar. People waiting in line to get a drink.
However thre is ALWAYS a place to eat and get drinks. Snacks, pizza,e fries served late into the night.
The resort is clean clean clean and in addition to the daily buffet ther are three specialty resturaunts. The staff aims to please. I never heard the "No" or "I dont know."
The hotel is only 20 minutes away from airport so arrival and departure times are minimal.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

We would like to thank you for taking the time to send us your comments on your experience at our hotel.

Thank you for highlighting the high and lows and your opinion of your stay. In regards to your improvement suggestions, we will definitely look into upgrading our internet services in the near future and try to avoid waits at the pool bar.

We do thank you for acknowledging each property as being complete with services and hospitality. We thank you for your overall reviews about our foods and beverages. As it’s a delight to have multiple areas to offer, making your vacation and working environment more comfortable.

We look forward to your returned to one of our properties in the future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2013

The staff at the iberostar star were amazing! They were so friendly and entertaining. Especially happy feet and friends :). Bartenders were great. Drinks were sugary but that's typically of all inclusives.
The rooms were nice as well as the beach. However don't go it at sunset. I got attacked by something. Try to crash the other resorts. One has a lazy river, the other beds on the beach and pool deck. Just find a towel to blend in.
the food was terrible as in most all-incs and I think this will be my last all-inc vaca I do in a while. Be prepared to have flies on ur food esp. dining at the pool side rest. which still was my favorite. They did have a beach BBQ which was great!
If ur young and into reggae and hip-hop check out Pier One on fri nite. Shuttle bus took us there. It was awesome!
We took a day trip to negril which was absolutely amazing. My recommendation: stay in negril in a guesthouse (non all inclusive) and bounce around. Jamaica is cheap. Negril beaches are amazing, check out the cliff divers & that tourist rest right there. Views r to die for. and there's plenty of greenery everywhere ;)

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager, we extend our gratitude and appreciation for taking the time to let us know that you enjoyed your stay here and thank you for your kind words. It’s wonderful to know that you enjoyed your stay and that the warmth and hospitality of our staff was an asset to your vacation. Our staff is one of our greatest assets, and we are proud to be able to offer their services. We always try our best to ensure that our guests are pleased at all times. We are happy that you have found our resort comfortable and amusing. A madaramic view looking from your room as you have mention is one of our main attributes and we are pleased that we have made your fantasy vacation in this beautiful island a majestic one.

We apologies for the unpleasant experience you had with the food, we have brought this to the attention of the Executive chef as we strive for excellence at all times.
It motivates us to know that in general you are happy with this hotel, and as a result of a combined effort your left please. We look forward to welcoming you back once again to our beautiful resort

Quality Manager - Iberostar Jamaica
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Whitby, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

Just got back from a week at Montego Bay Rose Hall Beach (March 6-13, 2013) and I honestly can't think of one bad thing to say about it. The resort was EXCELLENT! The food was great and the staff and Entertainment crew were AMAZING! They really go above and beyond to make your holiday fun! Thanks for an amazing holiday! We will defnitely be back!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your recent experience at Iberostar Rose Hall Beach resort on Tripadvisor. It was a pleasure serving you again as our treasured guests.

We are most delighted that your experience at the Iberostar Beach was over all spectacular, as we thank you for commending us for our warm hospitality and outstanding services.

We share your warm welcoming comments to the necessary departments as we are once more thank thankful for your review and we look forward to your visit here once more.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antigonish, Canada
2 reviews
5 of 5 stars Reviewed March 14, 2013

We stayed at the Rose Hall Beach the week of February 23rd to March 2nd. We travelled with two other couples and from the moment we arrived until our departure it was a vacation made in Heaven.
The food was terrific and we had no problems other than the tenderloin at the steakhouse was a little tough, but the rib eye was great. The japanese restaurant was both entertaining and the food not too salty. The cajun reastaurant was our favourite and the roasted steak was devine.
Rooms were very clean and fresh and though the beach was obviously man made it was nice for swimming and there were always chairs available and lots of watercraft around for your use.
The staff was excellent, in particular Delbert at the lobby bar, Sedrick at the pool bar , Kadine, Smiley and Lemonhead of the entertainment staff.
The staff was very friendly yet would also not push you into activities if you said you did not want to participate.
If you get a chance try the coconut chicken at the buffett.
We also made a day trip to Dunn`s River Falls é Ocho Rios and were lucky to have Raymond One Love as our tour guide. I strongly recommend him: very knowledgeable, friendly and proud of his Jamaican heritage. Here is his contact information; 1-876-887-1406 or email Bluebird1_2@hotmail.com
All in all it was a wonderful week, would go back in a heartbeat, already started saving for next year.

Room Tip: We stayed in room 1024 and found it was claose to everything.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

It’s a pleasure to have had you staying at the Iberostar Rose Hall Beach property, and thank you for visit and your comments which are always appreciated by us.

We are delighted that your stay here we us was splendid and we look forward for your return as our repeat guest. We strive for our guest to have an ultimately experience while here as we are thankful that you have gotten that service and have taken the time out to update us about your overall experience.

As for the staff members you have highlighted and for our overall staffing, they are truly the ones who learn the idiosyncrasies of our clients and make each visit special.
And we are most delighted that you have enjoyed our amazing food, beach and even got the opportunity to visited one of Jamaica’s most popular attraction.

We are happy our team created an experience of a lifetime for you and you thoroughly enjoyed Iberostar Beach and our five star hospitality and service. Again thank you for choosing Iberostar Rose Hall Beach Resort and Spa, we look forward to welcoming you back 'home' in the not too distant future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Manitoba Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 14, 2013

Stayed here the last week in January. Went with my husband and parents. Was one of the best places I have stayed at and I do a lot of island hopping.Food was great! Drinks were as strong as you wanted them. The staff there are top notch. The entertainment team was amazing! Our rooms were very comfortable. No matter what room you get, they are all good views of the ocean.
Another bonus is there is a reef out front of the hotel that is pretty shallow. Go snorkelling with a bagel or two and you will have tons of fish surrounding you. Try not to step on the reef though. Saw people standing on it and thought that was ignorant. Beach is beautiful and no shortage of chairs or shade. Can't say enough good things about this place. Definetly will be back.

Room Tip: All rooms had a nice view! We had a view of the pool and ocean and those were basic rooms. If you wa...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

We sincerely appreciate you taking the time to share the lovely comments regarding your stay at Iberostar Rose Hall Beach Resort; it was a pleasure serving you as our treasured guests.

We are happy your experience was all you anticipated and you thoroughly enjoyed your accommodation and activities including your Snorkeling. Our ultimate goal is always to create an experience of a lifetime for you our valued guest. A big thank you for the beautiful comments toward our dedicated team– the staff members are truly the ones who learn the idiosyncrasies of our clients and make each visit special.

As for the Coral Reef we will make it our pleasure to continue to educate our guest about the importance of the reef and the divers so that they don’t destroy it.
Again, thank you for visiting Iberostar Beach resort and taking the time to share your experience on Tripadvisor. We look forward to welcoming you again in the near future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013 via mobile

We were booked at grand Bahia principe in Runaway Bay but they were overbooked. They put us all here (there were 9 couples in our group) and at first we were a little concerned. It was a much smaller property. We had a great time. The food was excellent! The entertainment group was fantastic! Maria aka lava girl had so much energy!!! Cadine, lemon head, thunder and lightening all made sure to include us in everything. They even took time to show us same cool dances at the beach party! This was our 3rd trip to Jamaica, we've stayed at a sandals resort the other times. I have to say Iberostar has better food and a nicer beach for less money! We will definitely go back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your recent experience at the Iberostar Rose Hall Beach on Tripadvisor..

We are happy our team created an experience of a lifetime for you and you thoroughly enjoyed Iberostar Beach and our five star hospitality and service. We are delighted to know that you have enjoyed our food and beach.

We thank you for the complimentary comments towards our dedicated team, particularly the team members mentioned such as Cadine, Lemon head, Thunder and Lightening. Our goal is to exceed our valued guests' expectations at every opportunity.

Again, thank you for choosing Iberostar Rose Hall Beach Resort and Spa, we look forward to welcoming your back 'home' in the not too distant future.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Beach Hotel

Address: Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 On the Beach Hotel in Rose Hall
#4 Family Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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