When we first arrived, we were shown to our room on the top floor overlooking the pool and ocean. Unfortunately, the balcony was enclosed and when you sat down you couldn't see a thing. I called down and asked if we could be moved to a room with an open balcony. We didn't even care if we could see the ocean, we said. Schewa(sp), the manager immediately offered us another room. When he personally took us to see it, we find we have been upgraded to ocean front with a wrap around balcony! ...and at no extra charge! Perfect! That was just one example of the service we received during our stay. The hotel was clean. The pool nice. The beach was good , but after you've been to Bavaro Beach in the Dominican nothing compares. The drinks good. Could have used a little more live entertainment each night. Would have enjoyed a little live Reggae each evening. Maybe we just missed it. The food was typical of all-inclusives...okay, but after 7 days of it, I was ready for a good ole American pizza. The steakhouse, though, actually had very good steak. The staff was always friendly. If you simply want a very relaxing vacation, this hotel in Mo-Bay is perfect. If you want to party, go to Negril. And I would recommend hiring a private driver through the hotel to take you there if you stay in Mo-Bay. So much nicer than taking one of the buses, and not that expensive. ($270 for two of us...picked us up at 10am and stayed with us all day, took us wherever we wanted to go, and brought us back around 8 that night). Worth the 1 1/2 hr. it takes to get there. The dune buggy excursion we booked through the hotel was awesome, also. The horseback riding, not as much.