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“Excellent Holiday!!! Will Definitely be back!” 5 of 5 stars
Review of Iberostar Rose Hall Beach Hotel

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Iberostar Rose Hall Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall Main Road | Rose Hall, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #4 of 5 hotels in Rose Hall
Whitby, Canada
1 review
1 helpful vote 1 helpful vote
“Excellent Holiday!!! Will Definitely be back!”
5 of 5 stars Reviewed March 14, 2013

Just got back from a week at Montego Bay Rose Hall Beach (March 6-13, 2013) and I honestly can't think of one bad thing to say about it. The resort was EXCELLENT! The food was great and the staff and Entertainment crew were AMAZING! They really go above and beyond to make your holiday fun! Thanks for an amazing holiday! We will defnitely be back!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your recent experience at Iberostar Rose Hall Beach resort on Tripadvisor. It was a pleasure serving you again as our treasured guests.

We are most delighted that your experience at the Iberostar Beach was over all spectacular, as we thank you for commending us for our warm hospitality and outstanding services.

We share your warm welcoming comments to the necessary departments as we are once more thank thankful for your review and we look forward to your visit here once more.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (485)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Antigonish, Canada
2 reviews
5 of 5 stars Reviewed March 14, 2013

We stayed at the Rose Hall Beach the week of February 23rd to March 2nd. We travelled with two other couples and from the moment we arrived until our departure it was a vacation made in Heaven.
The food was terrific and we had no problems other than the tenderloin at the steakhouse was a little tough, but the rib eye was great. The japanese restaurant was both entertaining and the food not too salty. The cajun reastaurant was our favourite and the roasted steak was devine.
Rooms were very clean and fresh and though the beach was obviously man made it was nice for swimming and there were always chairs available and lots of watercraft around for your use.
The staff was excellent, in particular Delbert at the lobby bar, Sedrick at the pool bar , Kadine, Smiley and Lemonhead of the entertainment staff.
The staff was very friendly yet would also not push you into activities if you said you did not want to participate.
If you get a chance try the coconut chicken at the buffett.
We also made a day trip to Dunn`s River Falls é Ocho Rios and were lucky to have Raymond One Love as our tour guide. I strongly recommend him: very knowledgeable, friendly and proud of his Jamaican heritage. Here is his contact information; 1-876-887-1406 or email Bluebird1_2@hotmail.com
All in all it was a wonderful week, would go back in a heartbeat, already started saving for next year.

Room Tip: We stayed in room 1024 and found it was claose to everything.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

It’s a pleasure to have had you staying at the Iberostar Rose Hall Beach property, and thank you for visit and your comments which are always appreciated by us.

We are delighted that your stay here we us was splendid and we look forward for your return as our repeat guest. We strive for our guest to have an ultimately experience while here as we are thankful that you have gotten that service and have taken the time out to update us about your overall experience.

As for the staff members you have highlighted and for our overall staffing, they are truly the ones who learn the idiosyncrasies of our clients and make each visit special.
And we are most delighted that you have enjoyed our amazing food, beach and even got the opportunity to visited one of Jamaica’s most popular attraction.

We are happy our team created an experience of a lifetime for you and you thoroughly enjoyed Iberostar Beach and our five star hospitality and service. Again thank you for choosing Iberostar Rose Hall Beach Resort and Spa, we look forward to welcoming you back 'home' in the not too distant future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Manitoba Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 14, 2013

Stayed here the last week in January. Went with my husband and parents. Was one of the best places I have stayed at and I do a lot of island hopping.Food was great! Drinks were as strong as you wanted them. The staff there are top notch. The entertainment team was amazing! Our rooms were very comfortable. No matter what room you get, they are all good views of the ocean.
Another bonus is there is a reef out front of the hotel that is pretty shallow. Go snorkelling with a bagel or two and you will have tons of fish surrounding you. Try not to step on the reef though. Saw people standing on it and thought that was ignorant. Beach is beautiful and no shortage of chairs or shade. Can't say enough good things about this place. Definetly will be back.

Room Tip: All rooms had a nice view! We had a view of the pool and ocean and those were basic rooms. If you wa...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

We sincerely appreciate you taking the time to share the lovely comments regarding your stay at Iberostar Rose Hall Beach Resort; it was a pleasure serving you as our treasured guests.

We are happy your experience was all you anticipated and you thoroughly enjoyed your accommodation and activities including your Snorkeling. Our ultimate goal is always to create an experience of a lifetime for you our valued guest. A big thank you for the beautiful comments toward our dedicated team– the staff members are truly the ones who learn the idiosyncrasies of our clients and make each visit special.

As for the Coral Reef we will make it our pleasure to continue to educate our guest about the importance of the reef and the divers so that they don’t destroy it.
Again, thank you for visiting Iberostar Beach resort and taking the time to share your experience on Tripadvisor. We look forward to welcoming you again in the near future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013 via mobile

We were booked at grand Bahia principe in Runaway Bay but they were overbooked. They put us all here (there were 9 couples in our group) and at first we were a little concerned. It was a much smaller property. We had a great time. The food was excellent! The entertainment group was fantastic! Maria aka lava girl had so much energy!!! Cadine, lemon head, thunder and lightening all made sure to include us in everything. They even took time to show us same cool dances at the beach party! This was our 3rd trip to Jamaica, we've stayed at a sandals resort the other times. I have to say Iberostar has better food and a nicer beach for less money! We will definitely go back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your recent experience at the Iberostar Rose Hall Beach on Tripadvisor..

We are happy our team created an experience of a lifetime for you and you thoroughly enjoyed Iberostar Beach and our five star hospitality and service. We are delighted to know that you have enjoyed our food and beach.

We thank you for the complimentary comments towards our dedicated team, particularly the team members mentioned such as Cadine, Lemon head, Thunder and Lightening. Our goal is to exceed our valued guests' expectations at every opportunity.

Again, thank you for choosing Iberostar Rose Hall Beach Resort and Spa, we look forward to welcoming your back 'home' in the not too distant future.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

This stay @ Rose Hall Beach exceeded our expectations. The resort was excellent. The help was very helpful....and friendly. Food was better than expected, with the Japanese restaurant rating the fav. We did one all day excursion that included river tubing and climbing Dunn's River Falls...and it was great. Perhaps the thing we appreciated most about Jamaica......was no begging or high pressure sales folks in your face. Even on the excursion, we went through shopping areas with local merchants, and no one chased us or badgered us....like in Mexico. Refreshing. We toured the Suites next door....and may consider upgrading for next visit....not due to the rooms, but more restaurants and amenities. Beach is best @ the Beach Resort, however. We will go back!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

On behalf of the Management and all our staff members, we would like to extend to your our sincerest gratitude for your positive comments in regards to your vacation at our hotel IBEROSTAR Rose Hall Beach.

We are grateful to learn that we have fulfilled your expectations and above all you were satisfied with the hotel facilities and service in general.

We will share with all the departments that they formed part of a team that contributed to your happiness at our resort, we are certain they will appreciate it. Besides we are happy that you enjoy our restaurants with the variety of cuisine options.

Once again thank you for your wonderful comments and we hope that you return with more friends and family to our amazing country Jamaica and to the Iberostar Rose Hall Resort.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, USA
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

The room smelled moldy, there were cracks in the wall. The bathroom smelled horrible every time we flushed. We were on the first floor. We visited Ibersostar All Suites and the rooms were much nicer, so i guess we got what we paid for. But i still believe it was not worth what we paid . The best service was the food, it was great!

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us by choosing the Iberostar Rose Hall Beach.
It is a cause of satisfaction to have contributed to making your holiday here at IBEROSTAR ROSEHALL BEACH HOTEL an outstanding one.

With regards to the issued outlined with the rooms, please note that this specific situation is an exception and not a rule with regards to IBEROSTA Resorts standards. We take great pride in ensuring all rooms are maintained and serviced daily, and where situations like yours come to our attention we take the necessary housekeeping and maintenance measures to eliminate them. Kindly accept our sincerest apologies for any inconvenience which you may have encountered due to such. We would like to reassure you however that this is not a true depiction of our standards of operation thus, you can rest assured that all the corrective measures where necessary, have been taken so as not to have a reoccurrence of the situation mentioned.

We are delighted to know that you were able to take the time to share your comments about the resort. We are also extremely pleased that upon comparing our resort with our sister property, you were able to enjoy all our services and amenities offered here. It is also gratifying to know that you were satisfied with the resort in general.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2013

My wife and I really enjoyed this place. We had a small problem with our room but Orlando at the desk took care of it. He also unlocked my safe for me...long story! My only complaint is that the pool bar needs more help...or another bar can be set up for the beach. Thanks for the great week!

Room Tip: 2nd floor rooms are on the main level as the lobby, music bar, casino and other areas.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

We are delighted that you choose our resort, the Iberostar Rose Hall Beach for your vacation. It is certainly humbling to have you recommend our resort and gratifying to know that you selected this medium to communicate your stay with other readers.

We are thrilled to have provided you with a great holiday, and it strengthens our dedication to provide quality service to all our guest. With comments like yours, it strengthens our drive to not only meet, but exceed our guests’ expectations.

In regarding to the pool bar we will definite take that into consideration for our future plans.
Furthermore, we would like to express our gratitude for the positive remarks, and we will inform Orlando and the rest of the team of our they have contributed greatly to your vacation.
From all the team members thank you once again for your kind comments and we look forward to hosting you again soon.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Iberostar Rose Hall Beach Hotel

Also Known As:
Iberostar Montego Bay
Iberostar Rose Hall
Iberostar Rose Hall Beach
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay
Address: Rose Hall Main Road | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Rose Hall
#3 Romantic Hotel in Rose Hall
#4 On the Beach Hotel in Rose Hall
#4 Family Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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