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“Heaven on earth” 5 of 5 stars
Review of Iberostar Rose Hall Beach Hotel

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Iberostar Rose Hall Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #4 of 5 Hotels in Rose Hall
Antigonish, Canada
2 reviews
“Heaven on earth”
5 of 5 stars Reviewed March 14, 2013

We stayed at the Rose Hall Beach the week of February 23rd to March 2nd. We travelled with two other couples and from the moment we arrived until our departure it was a vacation made in Heaven.
The food was terrific and we had no problems other than the tenderloin at the steakhouse was a little tough, but the rib eye was great. The japanese restaurant was both entertaining and the food not too salty. The cajun reastaurant was our favourite and the roasted steak was devine.
Rooms were very clean and fresh and though the beach was obviously man made it was nice for swimming and there were always chairs available and lots of watercraft around for your use.
The staff was excellent, in particular Delbert at the lobby bar, Sedrick at the pool bar , Kadine, Smiley and Lemonhead of the entertainment staff.
The staff was very friendly yet would also not push you into activities if you said you did not want to participate.
If you get a chance try the coconut chicken at the buffett.
We also made a day trip to Dunn`s River Falls é Ocho Rios and were lucky to have Raymond One Love as our tour guide. I strongly recommend him: very knowledgeable, friendly and proud of his Jamaican heritage. Here is his contact information; 1-876-887-1406 or email Bluebird1_2@hotmail.com
All in all it was a wonderful week, would go back in a heartbeat, already started saving for next year.

Room Tip: We stayed in room 1024 and found it was claose to everything.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

It’s a pleasure to have had you staying at the Iberostar Rose Hall Beach property, and thank you for visit and your comments which are always appreciated by us.

We are delighted that your stay here we us was splendid and we look forward for your return as our repeat guest. We strive for our guest to have an ultimately experience while here as we are thankful that you have gotten that service and have taken the time out to update us about your overall experience.

As for the staff members you have highlighted and for our overall staffing, they are truly the ones who learn the idiosyncrasies of our clients and make each visit special.
And we are most delighted that you have enjoyed our amazing food, beach and even got the opportunity to visited one of Jamaica’s most popular attraction.

We are happy our team created an experience of a lifetime for you and you thoroughly enjoyed Iberostar Beach and our five star hospitality and service. Again thank you for choosing Iberostar Rose Hall Beach Resort and Spa, we look forward to welcoming you back 'home' in the not too distant future.

Quality Manager - Iberostar Jamaica
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2,777 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
Date | Rating
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  • Italian first
  • Japanese first
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English first
Winnipeg, Manitoba Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 14, 2013

Stayed here the last week in January. Went with my husband and parents. Was one of the best places I have stayed at and I do a lot of island hopping.Food was great! Drinks were as strong as you wanted them. The staff there are top notch. The entertainment team was amazing! Our rooms were very comfortable. No matter what room you get, they are all good views of the ocean.
Another bonus is there is a reef out front of the hotel that is pretty shallow. Go snorkelling with a bagel or two and you will have tons of fish surrounding you. Try not to step on the reef though. Saw people standing on it and thought that was ignorant. Beach is beautiful and no shortage of chairs or shade. Can't say enough good things about this place. Definetly will be back.

Room Tip: All rooms had a nice view! We had a view of the pool and ocean and those were basic rooms. If you wa...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

We sincerely appreciate you taking the time to share the lovely comments regarding your stay at Iberostar Rose Hall Beach Resort; it was a pleasure serving you as our treasured guests.

We are happy your experience was all you anticipated and you thoroughly enjoyed your accommodation and activities including your Snorkeling. Our ultimate goal is always to create an experience of a lifetime for you our valued guest. A big thank you for the beautiful comments toward our dedicated team– the staff members are truly the ones who learn the idiosyncrasies of our clients and make each visit special.

As for the Coral Reef we will make it our pleasure to continue to educate our guest about the importance of the reef and the divers so that they don’t destroy it.
Again, thank you for visiting Iberostar Beach resort and taking the time to share your experience on Tripadvisor. We look forward to welcoming you again in the near future.

Quality Manager - Iberostar Jamaica
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013 via mobile

We were booked at grand Bahia principe in Runaway Bay but they were overbooked. They put us all here (there were 9 couples in our group) and at first we were a little concerned. It was a much smaller property. We had a great time. The food was excellent! The entertainment group was fantastic! Maria aka lava girl had so much energy!!! Cadine, lemon head, thunder and lightening all made sure to include us in everything. They even took time to show us same cool dances at the beach party! This was our 3rd trip to Jamaica, we've stayed at a sandals resort the other times. I have to say Iberostar has better food and a nicer beach for less money! We will definitely go back!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

Thank you for sharing your recent experience at the Iberostar Rose Hall Beach on Tripadvisor..

We are happy our team created an experience of a lifetime for you and you thoroughly enjoyed Iberostar Beach and our five star hospitality and service. We are delighted to know that you have enjoyed our food and beach.

We thank you for the complimentary comments towards our dedicated team, particularly the team members mentioned such as Cadine, Lemon head, Thunder and Lightening. Our goal is to exceed our valued guests' expectations at every opportunity.

Again, thank you for choosing Iberostar Rose Hall Beach Resort and Spa, we look forward to welcoming your back 'home' in the not too distant future.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

This stay @ Rose Hall Beach exceeded our expectations. The resort was excellent. The help was very helpful....and friendly. Food was better than expected, with the Japanese restaurant rating the fav. We did one all day excursion that included river tubing and climbing Dunn's River Falls...and it was great. Perhaps the thing we appreciated most about Jamaica......was no begging or high pressure sales folks in your face. Even on the excursion, we went through shopping areas with local merchants, and no one chased us or badgered us....like in Mexico. Refreshing. We toured the Suites next door....and may consider upgrading for next visit....not due to the rooms, but more restaurants and amenities. Beach is best @ the Beach Resort, however. We will go back!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

On behalf of the Management and all our staff members, we would like to extend to your our sincerest gratitude for your positive comments in regards to your vacation at our hotel IBEROSTAR Rose Hall Beach.

We are grateful to learn that we have fulfilled your expectations and above all you were satisfied with the hotel facilities and service in general.

We will share with all the departments that they formed part of a team that contributed to your happiness at our resort, we are certain they will appreciate it. Besides we are happy that you enjoy our restaurants with the variety of cuisine options.

Once again thank you for your wonderful comments and we hope that you return with more friends and family to our amazing country Jamaica and to the Iberostar Rose Hall Resort.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, USA
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

The room smelled moldy, there were cracks in the wall. The bathroom smelled horrible every time we flushed. We were on the first floor. We visited Ibersostar All Suites and the rooms were much nicer, so i guess we got what we paid for. But i still believe it was not worth what we paid . The best service was the food, it was great!

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us by choosing the Iberostar Rose Hall Beach.
It is a cause of satisfaction to have contributed to making your holiday here at IBEROSTAR ROSEHALL BEACH HOTEL an outstanding one.

With regards to the issued outlined with the rooms, please note that this specific situation is an exception and not a rule with regards to IBEROSTA Resorts standards. We take great pride in ensuring all rooms are maintained and serviced daily, and where situations like yours come to our attention we take the necessary housekeeping and maintenance measures to eliminate them. Kindly accept our sincerest apologies for any inconvenience which you may have encountered due to such. We would like to reassure you however that this is not a true depiction of our standards of operation thus, you can rest assured that all the corrective measures where necessary, have been taken so as not to have a reoccurrence of the situation mentioned.

We are delighted to know that you were able to take the time to share your comments about the resort. We are also extremely pleased that upon comparing our resort with our sister property, you were able to enjoy all our services and amenities offered here. It is also gratifying to know that you were satisfied with the resort in general.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2013

My wife and I really enjoyed this place. We had a small problem with our room but Orlando at the desk took care of it. He also unlocked my safe for me...long story! My only complaint is that the pool bar needs more help...or another bar can be set up for the beach. Thanks for the great week!

Room Tip: 2nd floor rooms are on the main level as the lobby, music bar, casino and other areas.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

We are delighted that you choose our resort, the Iberostar Rose Hall Beach for your vacation. It is certainly humbling to have you recommend our resort and gratifying to know that you selected this medium to communicate your stay with other readers.

We are thrilled to have provided you with a great holiday, and it strengthens our dedication to provide quality service to all our guest. With comments like yours, it strengthens our drive to not only meet, but exceed our guests’ expectations.

In regarding to the pool bar we will definite take that into consideration for our future plans.
Furthermore, we would like to express our gratitude for the positive remarks, and we will inform Orlando and the rest of the team of our they have contributed greatly to your vacation.
From all the team members thank you once again for your kind comments and we look forward to hosting you again soon.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 13, 2013

I had my wedding here on March 7 2013. The hotel and all the staff with the exception of one person was beyond amazing. The rooms, grounds and beach are clean and beautiful.
The food is among the best I have had not just on vacation but anywhere. The breakfast buffet (served at two locations) was my favourite meal of the day. The selection was out of control and the quality was nothing but 5 star. Anyone who has bad things to say probably should just stay home next time because they was nothing I could find wrong with any of the restaurants or buffet.
The drinks are tasty and made to perfecton. There were pleanty of bars and places to kick back and relax.
The staff on the beach worked hard at keeping the washed up seaweed clear but it was an unforgiving task. As soon as they made it up the beach they'd have to turn around and clear it all again. None the less I was a beautiful location and the water was so warm, clear, and perfect.
The lady I think her name is Latonia she worked the pool deck by day and the lobby bar by night was my favourite person aside from my wedding coordinator on this trip. She was a pleasure to talk to and even offered us advice that will stick with me forever. She never made it feel like she was being forced to chill with us but rather that she wanted to be there conversating with our whole group. I even made it a point to see her after my wedding. She gave me a great big hug and even picked me up and spun me around. She is a wonderful person and should be rewarded for all her great work and hospitality. She is a beautiful lady on the inside and out and I hope that the resort will reward her for her greatness.
On to the wedding. Our personal coordinator SANTENA was beyond amazing as well. She did an amazing job of taking all my stress away and gave me the wedding of my dreams. Any time there was a problem the day of the wedding I'd go to her to have her fix it and low and behold she'd already have it done. We also had some help from CRYSTAL in the wedding/guest services department she was also a great pleasure to work with. Also Floyd was a great help. He always had such a big warm smile and made my worries melt away. The guest services employees are all so very great and need to be reconized for all the hard work and long hours they put in. To all the brides who are planning a wedding there you have nothing to worry about they are professional and have everything under control. They do everything in their power to give you the perfect day. The spa was great as well I did my hair and makeup with them and they made me look like a million bucks. They were friendly and blew me out of the water once I saw the final result. It was better than I had ever imagined. The bartender at the theater bar made sure we always were taking care of and even introduced me to the person who would be working my wedding day cocktail hour and beach bonfire bar. The entertainment staff was always friendly and did a great job of making everyone feel welcome and the did more than get the party started they also made sure it never stopped. The disco was a blast we shut it down more than once while we were there. The Dj always had us on our feet and made sure to play stuff to please the whole club. The night of our wedding we ended up there with a large group ranging in age from 18 all the way up to 60 something. When he saw the older people not getting up to dance he threw on some UB40 red red wine and got them all on their feet. From the maids to the belhop to the waitresses to the bartenders everyone and everything was perfect. There was only one person who caused a bit of problems for us and our group but we hope they will deal with him for the sake of Iberostar Rose Hall Beachs otherwise perfect resort.
I will tell you a little about it only as a caution to thoes going there in the future but Im pretty sure its not a big issue nor was it that big of a deal to us. Late night after the disco we would go to the cajun restuaurant where they have late night drunk snacks like pizza and fries. So we are talking late like 3AM some nights. So this will only pertain to young party animals like ourselves. Anyways, there was one guy a staff memeber of the cajun restaurant who only worked the night shifts. He was not a nice person. He made us all feel very uncomfortable. He would say to us if you take care of me Ill take care of you meaning tip wise. This did not need to be said because we are very generous with our tipping anyways. Then he continued to get loud and aggresive and yelled stuff like "I'm a real Jamaician" like wtf is he trying to say. I think he was on drugs. Also he was hiding a stash of drugs in one of the resorts bathrooms unbeknownst to any of the other staff at the resort. He then proceeded to try to sell us weed. When we wouldn't buy any off of him he once again became aggresive and rude to us. Our last night there he got really really aggresive and scary. We were once again coming in from a late night out. We all wanted a little something to eat so we took our group of about 10 20 to 30 something year olds towards the cajun restaurant. While walking there this shady guy appeared from behind us. We were all wondering why he wasn't in the restaurant where he is working but instead wondering around the resort late at night with two other guys who worked as room attendants. He then started yelling at us and tried to heard us all towards the restaurant. We began to feel uncomfortable and decided to skip the food and turn around and go back to the lobby bar. Once we turned around he started yelling more a started to also follow us. A few guys in our group being a bit drunk tried to defend the group and then we practically had to take all our group and move them before things got ugly. The security gaurds then came to see what all the yelling was about and spooked the employee enough to get him to back down. We then realize that this is not normal and we started to feel unsafe. After that we saw all kinds of guys hiding behind pilars and in the shadows as if we were going to be ambushed. Not a good night. We made a formal complaint the next day and left to go home so I hope the management will do the right thing and get rid of that guy. He is the only bad thing about that resort otherwise it is a great place. That being said I would return there again in the hopes that guy gets canned. Otherwise our trip, wedding and everything else was beyond our expectations. I just wanted to share that bad stuff so that any young girls travelling by themselves do not venture into that restaurant late at night by themselves or with our some kind of male accompaniment. That guy did not have any effect of how great my trip was he is just one rotten apple on a otherwise beautiful tree. Iberostar rose hall beach was a great place and I would recommend it to anyone young or old. I hope to go back one day. To all the staff thanks for making our wedding week a wonderful one. The resort, beach, rooms, food and people were beyond all my expectations. Thanks again Iberostar you are a true gem of the Caribbean.
xoxo another happy customer.

Also if anyone is looking for a wedding photographer Christopher Clare of Zuluspro Photography is out of this world if you need anymore info on him or anything else please email me at
mcc842002@hotmail.com

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, March 19, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager, we extend our gratitude and appreciation for taking the time to let us know that you enjoyed your stay here and thank you for your kind words. It’s wonderful to know that you enjoyed your wedding ceremony, reception and the rest of your stay and that the warmth and hospitality of our staff was an asset to your wedding day. Our staff is one of our greatest assets, and we are proud to be able to offer their services. We always try our best to ensure that our guests are pleased at all times. We are happy that you have found our resort comfortable and amusing. We are excited that you had an incredible time at our resort.

IBEROSTAR Resorts believe in service not servitude. Jamaica is world renowned for its hospitable and friendly people, and we are very proud to have Jamaicans employed to our company and have incorporated the culture of the people. We sincerely apologized for the incident that took place in the Cajun Restaurant; we are investigating the matter and can assure you that this situation will be taken care of immediately. Thank you for bringing it to our attention and we hope this isolated incident did not tarnish your perception of our Resort.
We try to clean the sea grass that you saw on the beach on a daily basis and try our best to maintain the beach in impeccable conditions, we are glad that this did not put a strain on your vacation at our resort. We are pleased to understand from your comments that you have had a memorable experience from the service at the spa where you have done your hair and makeup, cocktail , bonfire as well as the amazing time spent at the disco which was a blast to the point where you “ shut it down” on more than one occasion.

I will give all your comments to the Manager of each department, and I am sure they will pass it on to their staff such as Latonia, Santena, Crystal, Floyd and all the other staff mentioned, so that they can know they have done a great job going above and beyond to make your wedding and vacation a remarkable one.

We hope that when returning to Jamaica, you will give us the opportunity to host you once again, as it was indeed our pleasure to have served you.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Beach Hotel

Address: Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Rose Hall
#3 Romantic Hotel in Rose Hall
#4 On the Beach Hotel in Rose Hall
#4 Family Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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