We took a family trip to Jamaica, myself, my two kids (18 and 13), my parents (65 and 70) and my sister in law and her husband and their baby (1yr). The hotel was elegant and beautiful, well kept, very clean.
After reading some reviews on here about staff being amazing, we had high expectations. Every staff member exceeded those expectations.
The star kids entertainment team (some of these are nicknames that they respond to); Smiley, Thunda (Khadar), Barbie (Suan), Jada (Jodi Ann), Monique, JR, Patrick (Lemon Head), Cadine, Jamile and so many more.
The servers in the buffet restaurant; Remona, George, the chefs who made personalized omelettes for me and my mom due to some dietary restrictions and allergies.
The bartenders, Andrew in the Lobby bar.
The photographers, Natalee, Gary, Ato, Mark, all the photographers that roam around the resort taking pictures of guests and you have the option of purchasing.
The food was to die for! They had some days where they taught how to cook Paella and did barbeque on the beach which was delicious! The buffet had a variety of food which was great for everyone. The Japanese and Cajun restaurants were delicious. The Steakhouse was good, but the later you went the less variety there was for an antipasto buffet and dessert buffet.
There were numerous activities throughout the day for every age group run by the star kids, Stretch class every morning, dance class, volleyball, soccer, table tennis, boccie ball for the older folks.
Every night they have different theme shows at different times, earlier for the kids and then a later show for the adults.
They also had a disco club at the hotel next door part of the same resort which is closed in for the young adult crowd and very safe.
The pool was great, swim up bar, a little whirlpool, all the same depth 4.4 ft. it was slightly cold but we spent most of our time at the beach anyways.
They brought drinks everywhere you were, good drinks that we enjoyed were miami vice, blue hawaii, mai tai, jamaican smile, tropical coconut, and for those non alcohol drinkers-- tigers and banana colada.
They had numerous activities you could do, para-sailing, banana boating, scuba diving, snorkeling.
The beach was well kept every day, every morning they would rake up the seaweed and pick it up along the shore. There were a lot of recliners available on the beach so finding a spot was not a problem. The water was kept clean and we had a wonderful time in the ocean.
Everyone had a wonderful time. We can't wait to go back and we would recommend this hotel for anyone!
You could go with a garden view and still get a view of the pool and ocean. The good thing about the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please allow us the opportunity to let you know how elated we are to know that you had a really great time here with us at this resort. We are very sincere in expressing our thank you for using this medium to let the readers know how your vacation experience was. We are proud of the services and amenities we offer to all our guests and it is very encouraging to know you were pleased with the product in general.
It also gives us great pleasure to know that our staff was able to make a formidable impression on your entire family and that you enjoyed the services of our staff and the foods that we offer. As you have mentioned the star kids entertainment team such as Smiley, Thunda (Khadar), Barbie (Suan), Jada (Jodi Ann), Monique, JR, Patrick (Lemon Head), Cadine, Jamile and others have made you enjoy yourself all day long. Besides the servers in the buffet restaurant; Remona, George, and the chefs who made personalized omelettes for you and your mom due to some dietary restrictions and allergies makes it an incredible vacation to remember. For all the rest of the departments you have mentioned we will forward the comment to them so they can know how incredible they made your vacation.
Once again, it is our pleasure to know that you enjoyed our services and that we were able to provide you a delightful stay. We hope that when returning to Jamaica, you will give us the opportunity to thank you and your family for your recommendation to other travellers, and we do hope that you will return to any one of our many resorts with varied offerings in a variety of countries.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.