I just spent 2 glorious weeks with my husband and 3 friends at this amazing Resort from January 26th to February 9th, 2013. We have travelled for many years and been to many Resorts. This one is our favourite and we will definitely be returning.
With the exception of one minor personal negative matter on which I will comment at the end of this review, this Resort was outstanding. It gets top points for cleanliness in the rooms, lounge area, pool area, beach, bathrooms and eating areas. The staff is very , friendly, entertainment was very good but top points go to the buffet food. Two of the A la carte Restaurants were not the best which is unusual for Resorts. The Japanese and the Cajun we did not repeat during our second week but we did for the Steak House. The Buffet was the best we have ever had both for variety and selection. Every lunch and every dinner had something new and extremely tasty.
They had fruits we have never tried before and always a wonderful selection. They had a fish (never heard of it but it started with a “P”) that was so delicious we ate it whenever it was served at the buffet. They also had the best and hottest coffee of all the islands. We also took a pass on the beach BBQ probably because the buffet was so amazing.
In the lounge nightly, they had different themes for the music.. Played softly, but just there. One night old tunes, then country etc. Nice. And the music was softly played at the buffet also.
There are sufficient lounge chairs both at the pool and the beach, with enough shade for everyone who wants it.
The bar service on the beach and pool is the best. We did have difficulty for a few days getting bar service in the lounge because we were not at the immediately bar area, choosing to sit away from the noise but after speaking to management, that problem was rectified.
A warning to families with children – there is no children’s pool.
The only thing I did not personally like was the loudness of the music and especially the microphone of the entertainment crew both on the beach and around the pool. We did, a few days, ask them to turn it down because we could not speak to the person sitting beside us without shouting and they did but you had to do it daily. It lasted from 10 am to 11:30 am and then moved to the pool which abuts the beach and would start up again at the pool at 12:00. That said, there was an amazing young man, Patrick “Lemonhead”, who was part of the entertainment crew. He never failed to put a smile on our face and make us laugh every day. Definitely the “star” of the Resort.
Should be a 6 star Resort.
There are no bad rooms. At least at our stay.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for taking the time in giving us your valued feedback in regards to your experience. It is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our Hotel. Furthermore, we would like to express our gratitude for the positive remarks, and we are glad to hear that you were satisfied with the hotel in general.
On behalf of all the managers here, We are happy to know that you were pleased with your service and amenities offered, and we do look forward to hosting you here once again in the near future.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.