Rose Hall Beach, Montego Bay Jamaica
We stayed in Iberostar Rose Hall Beach in December 2012 for 2 weeks. We were 3 (2 adults and 1 eight year old) joined by a friend (stayed 1 week with her daughter). Here it goes, great hotel, extra clean, never a problem with the room, superb food and drinks, the staff are incredible.
Where to start, well upon our arrival (late in the evening, so we didn’t see much of Jamaica) our daughter decided that she already loved the place. The resort is quite big, I mean very big. It is divided in 3 sections: Beach, Suites and Grand. The Grand is adults only resort, the Suites is in the middle and the beach is the most common of all. Well to be fair, it is most lively at the Beach resort and they say you are not allowed to visit the other resort (although I have heard of people going).
Well, the resort is impeccably clean, from the hallways to the rooms, to the beach itself to the washrooms. They are all friendly and take care of you without hesitating. We had a Junior Suite Ocean Front and the room was cleaned twice a day. The air conditioning was in perfect order and everything was as it should be. The à la carte restaurant are also very good, we went once to the beach restaurant and twice to the Japanese and twice to the Jambalaya.
So to give credit to the Stars at the hotels, well, there is Maria (aka the Lava Girl) that makes things happen, she will get you moving, and I guarantee that. Smiley (he’s THE best, always smiling) will make your day complete with his good buddy JR doing acrobatics, hand stand, aerobics, volleyball, pool competitions etc… Chynet (she is THE girl) is one of the waitress on the beach, always there to bring us our drinks with a beautiful smile. At the buffet, breakfast and lunch were with Alicia, she is the best waitress there, always smiling and courteous, dinners were with Milton, always a little something for the girls plus a little entertaining (sorry, I forgot the name of the girl opening the door, also with a great smile). The Kids Club is well maintained and the 3 girls there: Ameika, Annia and Vanessa, are taking extra care of all the children, they even had kids Olympics (all the kids had a medal). Not to say that all the others I forgot to mention were not good, trust me, they are all good and deserve the praise. They also have a show that lasts until 09:30pm, good to attend to as it is air conditioned, and the beach parties are also great.
The Nautical sport side is probably the worst part, they are sitting all day long (yes, they are all sitting at a picnic table doing nothing) and when you get some equipment, they sound like you are disturbing them, sometimes ignoring you. I took an ocean canoe and was basically left there; they took my ticket and said you can take this one. Upon my return, I was waiting for 20 minutes for someone to give me back my ticket to no avail, so I left everything there and headed back to my beach chair. If it wouldn’t be for Marie-Michelle there, it would be really bad, no one would try the water activities. She is the friendliest person on that side, always smiling. Even one day, our daughter found a shell in the sand not far from where they are sitting, she had to dig it up and when she walked back to show us, they screamed at her claiming that the shell belonged to them after she had cleaned it from the sand. She was so sad. On the same note, the beach is awesome but the ocean is not so good, not the turquoise you’d expect for the Caribbean but more like green with sea weeds and muddy at around 3 feet deep. The lifeguards are cleaning the water periodically from sea Urchins and our daughter got a ‘’Sea sting’’ which the lifeguards treated immediately with a special ointment. The pools are great and clean although filled with Jamaican kids at times (they have special passes).
There are Jamaican salesmen in the water early in the morning and in the evening trying to sell something to you, they are not rude and a simple: ‘’No thanks’’ is enough to keep them away. They are not allowed to stand on the beach.
Another good point, the people that work at the hotel, will come and sit with you (they will ask first) when eating, I personally think this is very nice touch as it enables you to get to know them and they will ask you how you like your stay etc…
Well, like all good things, it had to come to an end and our daughter was sad 2 days before we had to go back as she wanted to stay in Jamaica forever… Will we go back, definitively….